Edelweiss Air

Booked a flight on the Edelweiss flight direct from Tampa to Zurich with Swiss. As a Gold Premier member I provided my Star Alliance number during the booking and was advised that I would receive miles for the flight as it was being booked with Swiss Airlines. Once I received the confirmation I noted that my Gold Premier number was not on the booking and called Swiss Airlines to find out why. I was advised it was somehow not on the reservation and they indicated it would be added. When we attempted to check-in online the website was down so we had to wait until hours before the trip. Once it was up I saw that my Gold Premier number was still not listed despite 2 prior attempts. In any case we were assigned poor seats didn't get priority boarding or any of the other perks that are supposed to come with Gold Premier status. When I contacted Swiss after the flight I was advised all the information we relied on in choosing Swiss was incorrect per below. So even though we paid Swiss which issued the tickets and the plane was referred to as a Swiss there are no Star Alliance benefits. As to the Swiss affiliate Edelweiss the plane was hot cramped uncomfortable and all drinks were a charge for this 10-hour flight. This was on the way to and from. To add insult to injury the staff were cold and short even for people from Central Europe and Edelweiss will allow the Economy Plus (Extra) to go empty rather than upgrade anyone with Star Alliance status. Instead they want $200 per person per way. The Economy Plus on our return flight was empty yet they ran out of food (unless you want curry on a 10-hour flight) and we were only 3 rows back from the front of Economy. In short we will never fly Swiss or Edelweiss again. Better bet out of Tampa is to drive to Orlando and take the direct on Lufthansa to Frankfurt.

CPH-ZRH-PMI-ZRH in C class. Very impressed with Edelweiss in general. Nice clean aircraft and lovely and attentive crews. From PMI we were Lucky than Edelweiss changed the aircraft to their brand new A330-300 long haul aircraft I guess to familiarise crew with the new aircraft. Food was nice and well presented on all trips and all flights on time.

We flew in march from Zurich to Cape Town. The flight quality overall was very low. The entertainment system was very old (prehistoric) small screen very few movies. Food was poor and we had to pay for alcoholic drinks given the ticket price you would expect this to be at least included.

ZRH-FNC C class. Outstanding service! Pre-departure drinks (champagne juice water) amenity kit as usual on long-haul flights headphones hot towels full breakfast with good selection of cold hot plate and bread/croissants and lots of drinks available. Hot snack service 1h00 before arrival. Crew very friendly attentive and professional. On time flight. One of the best flights I ever did!

Not sure if it is a charter or schedule airline. Travelled Geneva-Heraklion return. Excellent both ways friendly staff a nice lunch on way out questionable on return. As a matter of personal conscious I do not eat Veal however a bite of the sausage on return leg made me question it's ingredients to find it was veal. They should have informed pax prior to service so we had a choice to refuse. Other than that pretty faultless flights.

Flight from ZRH to YVR and back. A 10 Hour non-stop flight: I had the best service. Very kind crew who served something to drink every 30 min. The meal was very delicious.

GVA-TFS TFS-ZRH. Flight out was in fact on LX metal and was fine except they lost our bags and we spent 4 days in Tenerife without. Good seat pitch in Y pleasant crew good food. Return on WK metal - friendly crew who gave us free wine after being told by TFS staff of our problems. Emergency exit row gave us good leg room. Good hot meal plenty of drink runs. Toilets clean. Film shown we had our own earphones. On time arrival at ZRH. Onward flight to LON however cancelled due to snow.

Recent trip from Zurich to Tampa. Check-in personnel fast and friendly the stewardesses were delightful with smiles. The airplane was new I had my own personal entertainment system. Great food and plenty of it. The plane took off on time. Plenty of seat space in economy. I paid less than I would have paid for the same trip with the airlines I usually booked with!

Round trip to canary islands on this Swiss airline. Clean aircraft friendly and efficient FAs good info from the flight deck - deserves a 4 star ranking!

Frankfurt-Zurich. Crew was friendly flight arrived late in Zurich but due to the effort of the ground staff I could reach my connection flight to JNB. I was picked up with a car at the plane and brought to the Gate of the Swiss connection flight. Also my luggage made the transfer in the 31 minutes from arrival to departure.