Dragonair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 341 reviews
8/10
4 star Skytrax Rating
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8/10

Dragonair customer review

Review by (Germany) 28th June 2015

Check in is effective and quite fast. Crew onboard is also very effective. The biggest problem with Dragonair is the flight is delayed hence we got very late to Hong Kong. However Dragonair organized a pick up service at the gate and bring you directly to the gate for the next flight on time, but in most of the cases, the luggage will not come with you on time and may be delivered 1 day later at the final destination.
AircraftA320
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteHAN to HKG
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Dragonair customer review

Review by (Hong Kong) 31st May 2015

KA 380 from HKG to FUK on 16/5. Flight delayed for 2.5 hours but well handled with a HK$75 food voucher given to every passenger. The aircraft was a 20-year-old A330-300 with unexpectedly new cabin and a wide selection of inflight entertainment. Flight attendants were attentive and helpful throughout the entire journey. Inflight meal a cream sauce chicken pasta was hardly edible but glad to receive ice cream after the meal. Much to commend with the reservation concerning the catering service as stated above. KA 381 from FUK to HKG on 20/5. Flight departed on time. The aircraft was another old A330-300 with old layout - seat was not comfortable and the IFE system was not efficient although again a wide choice of programmes. Cabin was too warm and uncomfortable with turbulence affecting during the entire flight. Inflight meal fish pasta was much better on this leg. Had to hold over HKG due to heavy showers and thunderstorm but was fortunate enough to arrive with a half-hour delay only.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Dragonair customer review

Review by (Hong Kong) 31st May 2015

KA 380 from HKG to FUK on 16/5. Flight delayed for 2.5 hours but well handled with a HK$75 food voucher given to every passenger. The aircraft was a 20-year-old A330-300 with unexpectedly new cabin and a wide selection of inflight entertainment. Flight attendants were attentive and helpful throughout the entire journey. Inflight meal a cream sauce chicken pasta was hardly edible but glad to receive ice cream after the meal. Much to commend with the reservation concerning the catering service as stated above. KA 381 from FUK to HKG on 20/5. Flight departed on time. The aircraft was another old A330-300 with old layout - seat was not comfortable and the IFE system was not efficient although again a wide choice of programmes. Cabin was too warm and uncomfortable with turbulence affecting during the entire flight. Inflight meal fish pasta was much better on this leg. Had to hold over HKG due to heavy showers and thunderstorm but was fortunate enough to arrive with a half-hour delay only.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Dragonair customer review

Review by (China) 20th May 2015

HKIA to Chiang Mai in Thailand in tourist class. Service was excellent staff spoke excellent English and mandarin Chinese. Though the flight was short food was delicious both ways much better that transatlantic flights to South America in Iberia business class. I sat in the front rows seats were quite spacious and leg room was abundant being 1.88 tall I could appreciate the difference with other airlines. I will definitely fly again Dragonair for short medium flights in south east Asia. Ticket was not cheap compared to European flights or Air Asia. But it was not expensive either if compared to similar length flights in the region.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Dragonair customer review

Review by (China) 20th May 2015

HKIA to Chiang Mai in Thailand in tourist class. Service was excellent staff spoke excellent English and mandarin Chinese. Though the flight was short food was delicious both ways much better that transatlantic flights to South America in Iberia business class. I sat in the front rows seats were quite spacious and leg room was abundant being 1.88 tall I could appreciate the difference with other airlines. I will definitely fly again Dragonair for short medium flights in south east Asia. Ticket was not cheap compared to European flights or Air Asia. But it was not expensive either if compared to similar length flights in the region.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Dragonair customer review

Review by (China) 12th May 2015

PVG-HKG return (connect to/from CX long-haul flight) with A330-300 clean and well maintained. Both ways delayed more than 1hr and bussed to/from main terminal caused huge inconvenience as I had connect flight to/from CX long- haul nowadays KA still provide meal service but the portion is very tiny even Chinese domestic airlines has better quality food. AVOD on A330-300 is very good.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Dragonair customer review

Review by (China) 12th May 2015

PVG-HKG return (connect to/from CX long-haul flight) with A330-300 clean and well maintained. Both ways delayed more than 1hr and bussed to/from main terminal caused huge inconvenience as I had connect flight to/from CX long- haul nowadays KA still provide meal service but the portion is very tiny even Chinese domestic airlines has better quality food. AVOD on A330-300 is very good.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Dragonair customer review

Review by (United States) 28th April 2015

This is the best airline I have had the pleasure of traveling with! We were stuck in Kathmandu due to the earthquake. They were one of the few flights out! They handled the change efficiently and with personal care. The attendants were courteous friendly and appeared to care about our welfare. Our arrival in Hong Kong was excellent they had everything organized by flights gave us hotel accommodations transportation to and from Hong Kong City and personally walked us over to pick up our luggage. We did not have to worry about a thing!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Dragonair customer review

Review by (United States) 28th April 2015

This is the best airline I have had the pleasure of traveling with! We were stuck in Kathmandu due to the earthquake. They were one of the few flights out! They handled the change efficiently and with personal care. The attendants were courteous friendly and appeared to care about our welfare. Our arrival in Hong Kong was excellent they had everything organized by flights gave us hotel accommodations transportation to and from Hong Kong City and personally walked us over to pick up our luggage. We did not have to worry about a thing!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Dragonair customer review

Review by (Hong Kong) 20th April 2015

SYX-HKG. Flight was delayed 1 hour for a 70 min flight. Scheduled to land in HK 2300 hrs made it to the HK airport express at 0040 to catch the last train to the city (without check-in luggage). For the people who checked in their bags it must have been a nightmare. KA's flights have constant delays. Of five trips with them over the past year only one was actually on-time. The notiFLY update is slow and not reliable but this one went even without notiFLY warning. Aircraft is outdated. Cabin air-conditioning was out of service while parked on the ground both waiting for take-off and for the shuttle bus upon arrival at a remote parking area (15 min drive to the passenger apron). All in all a very bad flight. Don't think I'll fly KA again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no