✅ Verified Review
| Hong Kong to Shanghai. Flight was initially delayed from 1200 to 1340 but then we boarded around 1325 and sat on the aircraft not getting airborne until 1600. This was due to "bad weather" in Shanghai although probably more likely the usual chinese air force airspace delays along this route which I am given to understand are almost constant. I accept this is no fault of the airline. However it might have been better to let us sit in the terminal rather than on the aircraft for so long. They gave us our meals on the ground, these were good. The flight was good, friendly staff dealing with loud and frustrated passengers well and spoke good english. The seat was comfortable. Check in and ground staff were friendly and the aircraft was clean. Return flight to Hong Kong was cancelled. This again due to "bad weather"/chinese airspace. Problems with every airline so not Dragonair fault. However two queues to ticket desk (both massive) when we arrived, were for different things. No one told us which queue to stand in so we split up and stood one in each, eventually got a standby number, came back 2 hours later and was put on a new flight. This flight left very soon so were given priority security and baggage tags. Missed our connection in HKG but staff helped us get accommodation and a new flight in HKG. Staff at Shanghai were slow, didn't tell us which queue to be in or what was going on. However check in clerk was helpful. Again not Dragonair fault but could've been handled much better. 4 hours of queuing and then a sprint to security not fun. Flight itself was on A330, clean and had ife. Meals were good, so were crew, seats slightly dated but fine and aircraft clean. Would recommend Dragonair, they are a good airline and delays not their fault, just staff in Shanghai need more training at how to deal with this especially as it happens frequently. They are excellent though when it comes to reorganising in Hong Kong and as sister airline to Cathay Pacific make connections to them as seamless and worry free as possible. As you can make it all (international flight and domestic flight connecting) under one booking they will sort hotels and new flights if you miss connection so would recommend Dragonair especially if you are doing international flight followed by domestic flights within China.