Condor Airlines

Premium Economy from Frankfurt to Fort Lauderdale. The bad: Check-in at Frankfurt was somewhat slow and no smiles were given during the process. Boarding was a bit delayed with no explanation given. Boarding message was very hard to understand due to lousy speaker quality. We were told to board in different stages but people ignored this and everyone went on the buses at the same time. Hand baggage limit is only 6kg which is nothing (my hand carry suitcase is fairly light but still weighs 3kgs without anything in it). Luckily this wasn't checked or enforced on this flight. The good: Flight was actually quite good. Seat on Economy Premium had plenty of leg space. I'm 1.95cm and still had 30cm of space from my knees to the seat in front of me which in my case was a wall. Seat leaned back a lot which made it somewhat comfortable to sleep something I otherwise find hard on flights in general. No individual screens but a few common screens showing comedy music and ads. On the promo clips they showed for Condor all the flight crew were young and hot (probably hired models) the real crew were old and looked like something out of an 80's movie. But the service was friendly and professional. Food was actually quite good. I've had better but I've certainly had worse as well. Overall the experience on Economy Premium was like flying on the luxury class of old low cost airline. And since the price was fairly low I would probably fly this way again.

FRA-Las Vegas. If its possible avoid it. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kg) on hand luggage stiff penalties for excesses (20 Euros per kg) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. The seats don't allow much leg room and they seem a bit narrow. And have to wait long time because of their checking-at-the- gate - it takes really long time believe me!

Vancouver-Frankfurt Economy on 767-300ER with winglets - actually the most up-to-date variant of 767 I've flown including a more modern interior with curved storage bins like on newer 777 planes very well kept. Staff courteous and friendly pilots provided updates at regular intervals. Only thing I can fault like others have done is the no-frills standard of service. This includes a cramped cabin seating layout with very little leg room bland and nutritionally lacking food no personalised in-flight entertainment for a 10+ hour flight and the inability to either check in or choose seats for this flight online resulting in a long queue at the airport and luck-of-the-draw seat assignment. Overall Condor maintains a certain German quality of flight service well but it's far from flying in style. For the very cheap ticket price was worth it. Beware also of strict carry-on luggage weight allowance.

FRA-HAV in Premium Economy class. A very good product indeed. The 767-300 looked very clean and new. Seats (2-3-2) are wide and comfortable. Recline very good pitch 35". You get a footrest under the seat in front of you can be used in several ways for feet/legs and are very comfortable. A full size pillow comfort kit water Drinks are free and they start with a cocktail hour then return with drinks during meal service. Meals very nice. Menu's choice all well presented. More drinks offered during flight together with an ice- cheese-cake. Snack before landing distributed (again with drinks) a couple of hours before landing. Giving you time to eat/enjoy and somehow shortening the flight. Same concept (drinks and meals) seemed to be followed in economy class too. Crew very nice. Polite still with humour. Compared with other airlines that offer Europe-Havana flights Condor Premium is much better for more or less the same price.

Frankfurt-Cancun return. The main problem is customer service when checking in. When checking in at Cancun airport I stood 2.5 hours in the queue barely getting to my gate in time for the flight. When I finally reached the check-in counter it turned out my suitcase was over the limit for checked-in luggage. I was told I had to pay for this which is fine. What is not fine is that the operation of paying took 15 mins. Extremely ineffective and tedious check-in process. The flight itself is below comfortable entertainment is poor the food is no more than okay and leg room is nothing to write home about. But all of this would be more acceptable if the start of the journey didn't have you running through the airport because ground service is so slow.

Boeing 757 FRA-AYT Jan 2012. Airplane quite clean and young crew friendly check-in procedure professional and effective at FRA personnel at gate at least tried to board by sectors food/beverages for the 3 hour flight sufficient and quality OK - much better than competing airline that we took on the return flight. Only the seating is quite cramped in economy - in width and legroom we wouldn't have coped with a longer flight.

Vancouver to Frankfurt return. The flights themselves were probably a 7 or 8 out of 10. The food was good and the service was friendly. The seats don't allow much leg room and they seem a bit narrow but we managed. The real problem is with the Condor staff that check you in and I would give them a 1 out of 10. The web-site did not allow us to pre-select our seats from Canada so we went to the airport early so we could get window seats. We were the 2nd people in line when the wicket opened and when we asked for a window seat the woman said that they had all been assigned online. We told her that because we were the 2nd people in a line of hundreds we were hoping she might be able to switch our seats. She said no. There was no smile no apology - nothing - just a flat no. And our experience back to Canada was just as bad. It took almost 2 hours for the check-in. The lines were incredibly long and while waiting to board I must have heard six different passengers complain that they had to pay 20 Euro for each kilo their carry-on bag was over the 6kg limit. One person said that they would gladly throw out the chocolate they were bringing home for their children but were told that it was too late and they would have to pay 60 Euro penalty. And of course we were sitting in the middle section again. But the young pregnant woman sitting beside us was not even allowed to sit with her husband. They told her they would not try to find any seats together for them so she spent the 10 hour flight alone. Would I fly Condor again - not on your life! The land crew of Condor Airlines has scarred me.

Frankfurt to Salvador return comfort class. Food was pretty good attendants friendly service was good seats are pretty good as well. May not be as good as KLM business class but it's half the price. All in all a good experience.

We give Air Condor a definitive ‘thumbs down’. There were some positives (decent food and drink and reasonable leg space) but negatives dominated. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kilos) on hand luggage stiff penalties for excesses (20 Euros per kilo) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. On our flight (from Frankfurt to Vancouver on 1 October) dozens of unhappy passengers were paying penalties of hundreds of dollars.

I travelled with Condor with a 1.5 year old baby as the first leg from Vancouver-Frankfurt-Prague trip. For the price the experience was good. They gave my child games and they bumped us up to Premium Economy on the return and food was fine (one free alcoholic drink is given).