China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

China Airlines customer review

(Australia)

Taipei to Brisbane in business class on CI 53 11 May. A330-300 very comfortable lie flat seats and a nice Doona made for a restful night. Staff very attentive and meals and refreshments were offered at appropriate times. Would recommend for the good price and comfortable cabin. The entertainment was interesting and up to date and restrooms kept clean and well stocked.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Airlines customer review

(Philippines)

TPE-MNL. Flight delayed by 25 minutes arrival time also delayed. No drinks except for water coffee or tea. When I went to the restroom I saw that there were other refreshments in the galley. The flight wasn't full and I took a chance if I would be served an extra meal. The crew said that she would check and came back with 3 packs of peanuts. It seems that seeing the crew with a smile is a "luxury". Not surprising why Eva Air has better reviews.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Airlines customer review

(Ireland)

AMS to BKK about 6 to 7 times per year Lounges both ways quite good. Recently refurbished (last 12 months) the 747's which were good but now have reverted to the A340 and seats definitely far poorer. Please change back! Also the flight time has increased dramatically due to fuel saving flying at much lower speeds.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Thailand)

AMS-BKK. Seating 3x4x2 flight 90% Full. The one big problem was that the meals were only just warm not hot as they should have been. Crew carried out their duties well. Would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Airlines customer review

(Taiwan)

Flew business class XMN-TPE-SFO and return LAX-TPE-XMN. Impressed by the refurbished cabin. The new seats are comfortable but are not lie-flat. Inflight meals are good but you can feel the catering quality outbound is better than inbound. The new LCD screen is higher definition one which makes inflight entertainment better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Japan)

NRT-TPE return. Check-in was smooth (SkyPriority). Lounges were comfortable. But foods at NRT were poor. Cabin (744 and 333) were clean and comfortable. Cabin crew were friendly and spoke Japanese. Foods were good. AVOD was good. But no Japanese movie. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Netherlands)

AMS-BKK-AMS in Economy. I registered with CAL's Frequent Flyer program and ordered a vegetarian meal which was served piping hot before general meals were served to other passengers which was an added bonus. CAL has switched to using their A340-300s on this route. Aircraft's are around 11 years old on average and every window seat in Economy class has a large IFE box underneath with severely restricts legroom. I was lucky on the outbound flight since the seat next to me was unoccupied and I could stretch my legs a bit. On the return leg however that wasn't the case and the 12-13 hour flight was particularly uncomfortable due to the cramped conditions. Seat pitch is 31 inches on these aircraft and the base moves forward when reclined which restricts legroom even further. Entertainment was generally good with the latest blockbusters on offer coupled with a wide selection of older films. BBC and CNN news channels were also available as were a good selection of audio CDs. The crew were very affable and free beverages and snacks were available throughout the flight and promptly served when requested. CAL offers good value for money and the flights run on time so I will definitely fly with them again. They just need to refurbish the seats on these older aircraft as they've done with their 747 fleet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(China)

Flight from Hong Kong - Jakarta - Hong Kong with China Airlines CI679/CI680 in Economy class. Check in staff friendly and fast. I'm a Skyteam Elite Plus Member and used the lounges. Nice clean and helpful staff. Food and beverages good. No Priority Boarding at HKG Airport. Seat uncomfortable in A330. Food ok. Inflight Entertainment good. All Flights on time. Priority luggage in Hong Kong handled separately but ended up waiting longer. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(New Zealand)

Have flown China Airlines about 3 times now from Auckland to Brisbane and Sydney. Paid no more than $120 for my tickets (one way special). Ticket allowed free date changes which was a bonus! Normally pay $100 with other Trans Tasman Airlines. Friendly Cabin Crew. Great meals (not to mention complimentary beverages). Half the flight was empty of 2 services I flew which gave me rows to myself made it extremely comfortable to fly. Great entertainment system. Highly recommend out of NZ or Australia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(Philippines)

Round trip MNL-YVR via stopover at TPE. They seem to have done a major overhaul of their operating procedures and got their act together consistently for several years now. Their aircraft appeared to be in good to excellent condition and to the credit of the pilots involved those four landings were among the smoothest I've experienced in years. This airline may not be the best but I consider them to be very good. Fares are reasonable and given the level of service I received was good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes