China Airlines

LHR-PEK Boeing 777. All in all a superb flight starting with access to the Singapore Airlines First Class lounge at Heathrow. On board the cabin was immaculate and the suites in First very private; the flight attendant was attentive and while there was some small language issues she was extremely accommodating and ensured a fine trip. The food was good but not great the wines fine and there was a good selection of movies on the IFE system. All in all a product that I highly recommend and will happily travel with Air China in the future.

Feb 10 return on 28th. CA986 and CA179 for the flights out and CA180 and CA985 for the return. Held in the plane on the tarmac for 5 hours while repairs were made. Old plane still had ash trays. Customer service was horrible but that could be a cultural issue. Multiple complications arrived late in China missed connecting flight to the Philippines. Coming back was a little better with a nicer plane and a little better customer service. Still had complications on the return flight and issues still unresolved by Air China. Overall in price I saved $200 per ticket but I would rather pay $200 more and avoid all the misfortunes of this journey with using Air China.

TPE-Koror return in business. Both flights on time. Plane packed both ways. Service was fine. I wish they would ditch serving the main course of a business-class meal in what looks like a coffee filter. Planes didn't have AVOD. Return flight showed a film about the Nazis (not exactly the most cheery thing to see coming back from vacation) and the menu offered a German sausage dish-simply bizarre. There is no lounge in Koror-they give you a coupon for a drink and some potato chips at a broom-closet-sized bar.

CI 0031 YVR to TPE 22 Feb 2014. At check-in they weigh your carry on and if your carry on is over 7 kg you they ask you to comply and tag your bag. You are then marked for a re-check during boarding expect someone to come and grab your bag impolitely of course and re-weigh your bag during boarding. Computers and duty free items apparently works on different laws of physics on China Airlines. You are not allowed to carry more than 7 kg of carry on because of safety concerns. But 7 kg of carry on + 5 kg of duty free are ok. After boarding I sat in my seat to find it smelt the seat in front of me the magazine safety brochure etc were smeared in dirt. The entertainment was not very good no new movies at all. The subtitles are in Chinese only. Food was bad just like other airlines. I'm not a picky eater but there wasn't enough of it in China Airlines. Service: I asked for another drink and the stewardess gave me an annoyed look and comes back a moment later and dropped a can of pop in front of me. Plane looked old and outdated and had definitely not being cleaned thoroughly. The only saving grace of this flight was the fact that the seat next to me was empty. I'm dreading my return flight now.

Delta flight from ATL arrived late in LAX so I missed a flight to Narita. Agent booked me on a China Airlines flight to Taipei and then a follow on flight to BKK. The aircraft appeared to be brand new inside and everything worked well. The entertainment package was up to date and varied. The cabin crew were very attentive throughout the long flight. I especially liked the reverse boarding for economy class as it went quicker with less standing around waiting for people to hide their carry on baggage. The landings were absolute the smoothest I have ever experienced.

I flew from Stockholm Arlanda to Wuhan China with a transit in Beijing. It was an 8 hour flight from Stockholm to Beijing. The flight crew had a rather bad manner towards economy class customers the crew was impatient spoke terrible English and speak Chinese directly to customers. They don't serve wine until it's time to eat. I was sitting only two rows away from a couple who brought their two young kids one of which cried for over 4 hours during the flight. Not single staff member showed up to comfort the baby. Air china lost my luggage in Beijing while I made it to Wuhan. I have to fly again to another city in two days without luggage I guess.

New York to PEK to Chengdu. Plane was clean and attendants were all friendly and polite. I found the food surprisingly good for "airline food". While I was in the economy class I never felt like my needs were unimportant. Some attendants did not speak English well. But they certainly did their best and always smiled and figured out what I was asking or needed and I must say their English is far better than my "Chinese". Good job Air China I hope to fly with you again.

I flew from PEK to LAX in Business class on the newer aircraft and seat was basically lie flat. No issues with that flight. Check-in time was much nicer at 7pm since not at 7am or earlier like USA based airlines. On the way back I was from SFO to PEK on an older 747 but I asked for row 83 at the gate (they block it since it is an exit row) and I got it. I still love the peace and quiet afforded to the upstairs passenger by the 747. This is since the economy and crying babies are one level lower. Only a few passengers up there so I had a flight attendant pretty much to myself. Got all the drinks I desired and a double meal of the Salmon. It was so flavorful. The entertainment system truly needs to be like Cathay Pacific as right now it is just not enough movies that are in English and newer. The best part is they did a few announcements at the beginning of the flight and then remained quiet for the rest pretty much. I wish the entertainment system had an ability to not break-off for PA in a language that was not your own. Overall I would say Air china ok for business class. My next trip might be in their Economy and I bet I will not be as happy.

Frankfurt-Beijing-Singapore and back. Flights on time and relatively cheap. No hello and no goodbye no thank you and no please from the crew. I asked for a glass of wine but was told that they only open the bottle with the food. My neighbor wanted a third glass of wine and was told he had enough. No spirits in economy. I eat just about anything and I have never really had reason to complain about airline food before but just the smell of the food was awful. Food was bland and servings were small. They had drinks like juice in the kitchen for passengers to help themselves. Our 4 year old daughter didn't get any special attention. The cabin crew didn't smile and it felt like you are a burden to them. Inflight Entertainment had a small choice of bad movies. On one leg there were problems with the sound. Annoying announcements throughout the flight. The seatbelt sign was switched on throughout all flights.

Flew from Hong Kong to Beijing on 2 January 2014. Really clean and nice aircraft. The Airbus 321 looked dirty but smelt like it came straight from the factory. The crew on this flight were excellent! They spoke English really well and were very friendly and service minded. As for the seats they were like any other standard economy seat but with great legroom. For lunch they served chicken or beef. I had the chicken which was good. Not the best food but it was okay for the 3.5 hr flight. We took of on time and landed on time despite leaving Hong Kong during the morning rush hour. I highly recommend Air China!