✅ Verified Review
| Los Angeles to Taipei. The rudest staff I have ever encountered at a boardng gate, with the worst imaginable judgment. I flew into the LA airport from Minneapolis on January 2nd, about 3 hours before my China Airlines flight to Taipei, without a boarding pass for my flight to Taipei because Delta could not issue the international passes. I checked in to the China Airlines business lounge, who recorded my name and flight information and instructed me to wait until the Taipei flight was announced before picking up my boarding pass at the gate. When the flight was announced an hour later, I walked to the gate to get my boarding pass and was told that I was 5 minutes too late. they had awarded my business class seat to another traveler. (I reached the gate 40 minutes before takeoff, instead of 45 minutes.) I had paid roughly $3,000 for that business class ticket, had checked in with the business class lounge an hour earlier, and insisted that they let me board. The staff was unspeakably rude and insisted that I was wrong for being 5 minutes late, and that I must wait 24 hours for the next flight, and pay for my own hotel and other expenses. I remained at the gate complaining that it was unlikely that they could grant my business class ticket to another paying customer within 5 mintues after the 45-minute deadline. Then 10 minutes before takeoff, they told me they found me a seat. They claimed that a China Airlines staff had agreed to move to economy class "as a courtesy." Here is the punchline - the seat they "found" was my assigned seat, and they had given my seat to a China Airlines employee, and insisted up to the last minute that I must travel the next day. They had booted a paying business class customer so that an employee could take his seat instead. I am a regular customer of China Airlines, and service is normally okay, but this was one of the worst incidents I have encountered in 20+ years of business travel, and it was not caused by weather or technical problems.