Cathay Pacific Airways

✅ Trip Verified |   This was my first flight with Cathay Pacific since prior to Covid and having seen some negative reviews about a so-called deterioration in service on CX flights I was a bit worried. However, I found the service to be excellent. The crew were very attentive, polite and professional. The seats were good with ample leg room, great entertainment system with wide selection of movies to keep you occupied during a long flight. For sure there are cheaper air lines out there but I'm happy to pay a bit extra for a peace of mind that I'm in good hands.

✅ Trip Verified | Check in and boarding at Hong Kong Airport well organized and efficient. The tired looking premium economy cabin is in dire need of a refit. The fold out screen in bulkhead row 30 had to be held while watching, because the tilting mechanism was broken, my neighbor had the same issue. Service after take off shortly after midnight was very slow; it took about three hours until the cabin was finally dimmed. Food was of rather average quality. Overall a rather average experience, and I am hopeful that CX will find back to its pre Covid standards.

✅ Trip Verified | The original routing was Warsaw-Heathrow-Hong Kong. I received a note 2 weeks prior to departure, that my Warsaw to London flight operated by BA would be cancelled. No alternative was offered. When I called them, I was told that the could put me on a flight 2 days before or after my original flight date. When I denied, since I had to travel on that day, was told that they could do nothing, since this is all BAs fault. When I told them that there were plenty of seats available on an earlier BA flight, they refused to do it. I had to beg them to take the first segment out of the itinerary, so I could find my own way to London. This is the first time in my life, that I had to book and pay for the same flight twice. When I approached a CX supervisor at London airport, she told me that even a ticket issue by CX, all the fault and responsibility lies with BA, so CX cannot offer any help. The flight itself was rather underwhelming for a Premium Economy long haul flight. The outdated seats are not as comfortable as newer products.

✅ Trip Verified | After paying over £3200 for the ticket, Cathay Pacific proved to be the most disappointing flight experience I have had in a number of years. The premium economy cabin on my flights was shabby and old - and while economy, business and first had all been upgraded, Premium Economy was tired, shabby and underwhelming. Service, in general, was brisk and unfriendly. The meal service lacking and with no great differentiation to the economy offering. They had printed menus but I don't know why they bothered as some of food choices were not available and of three white wines listed, only one was available. The cabin was filthy and by the end of the flight it looked like a rubbish tip. The IFE was particularly bad and poorly designed with an unresponsive touch screen and frustrating functions. I remember fondly the days of travelling with Cathay and it being a special and memorable experience. Now it feels like Cathay is barely hanging on the the lowest standards of service, comfort and quality. This is an airline I never choose to travel with again. Cathay hands down have the best lounges I have ever been to, but here the quality stops and by the time you get on board and have been ignored and dismissed by their often rude crew, you realise that you're paying top price to sit on a budget carrier in all other respects. Give me Easyjet over the Cathay experience anytime. A huge, huge disappointment.

Not Verified | Boarding was chaotic with economy passengers trying to board via the business queue and no staff member giving clear directions. I had a bulkhead seat, my tv screen was too far away to see well, so I didn’t bother. The control in the seat annoying kept turning on whenever I moved. Nowhere to put belongings even small ones. I found the seat quite narrow but recline prety good. Leg rest ok but foot rest inadequate and economy would’ve been just as good. Welcome champagne taken away before I got to finish then the flight began. Dinner wasn’t particularly good. Keen to get it over with so I could sleep after long previous flight. Took a while to take tray away. Ice cream nice. Nothing else offered until breakfast 2 hours before landing. This was pretty average also and no tea or coffee offered. I requested and was rudely told seatbelt sign on. Ten minutes later the sign was off but I never got any coffee. Pretty poor after a 13 plus flight and 6.30 am arrival. Took nearly 2 hours to get bags as about a third of them were left “ in some container” on the tarmac. Never again, not worth it.

✅ Trip Verified | Boeing 777 seats are comfortable with sufficient legroom for premium economy. Food average as the food options in premium economy are identical to the economy class, but the cabin crew kindly served a glass of champagne and juice along with a piece of hot towel as I boarded. Cabin staff are helpful and attentive. The flight arrived Taipei punctually.

✅ Trip Verified | Very pleasant flying experience, very organised boarding procedure. Excellent service, quality and quantity was very good. The product is brilliant. Heaps of legroom, comfortable reclining seat which allows for some good sleep with nice leg/feet support. The IFE is also great. Plenty of movies and series available, even pretty new ones. The cabin crew was very friendly. Whenever requested extra drinks or snacks (hot cup noodles) were provided immediately. Only downside was that through out journey masks had to be worn, even while at Hong Kong Airport. Also there were only a limited number of shops and restaurants open at HGK but this has nothing to do with the Cathay.

✅ Trip Verified | Cathay Pacific's Premium Economy left much to be desired - cabin crew were not attentive to passengers' needs. After serving the first meal, cabin crew disappeared for the next 6 or so hours of the long flight from Vancouver to Hong Kong. No special drinks were offered to Premium Economy passengers, and only standard snacks - chocolate bars, granola bars, peanuts, etc. were offered upon request. The Boeing 777-300 ER cabin is particularly noisy, seems it is due to noisy ceiling fans. It was a fully booked flight, and cabin crew were clearly overwhelmed by the number of passengers on board. The aisles are very narrow on the Boeing 777 aircraft, since Cathay is now cramming 10 across seating in economy, so passengers can easily be run over and injured by meal and beverage carts. Overall, it was a very disappointing experience with Cathay - it is not the premium airline it used to be, and from what I've experienced, it may never be.

Not Verified | Hong Kong's strict quarantine procedure has been lifted and flights between Hong Kong and America are resuming gradually, so me and my family decided to fly to New York for vacation. Cathay Pacific was extremely thorough with its check-in procedures. At the beginning, all passengers will have to line up to have their body temperature checked before being able to get into one of the baggage check-in isles. I was flying premium economy and I had to stay with the economy class line. Fortunately thanks to the world class efficiency of the Cathay Pacific baggage check-in staffs, I did not have to wait too turn to have my turn. Check-in staff has kindly asked to check all my identifications and itinerary. Despite I was flying premium economy class, I was able to access and enjoy the Cathay Lounge in Hong Kong with my credit card. The lounge is simply top notch. Boarding was on schedule. There was a slight but acceptable waiting time at the taxiway due to the traffic. The flight was operated with a B777-300 with 34 seats in premium economy class configured 2x4x2. Half of the seats were occupied. On boarding I was offered a drink and asked for the specifically non-alcoholic mixed drink that Cathay Pacific always offers. In addition to that, the cabin crew also offered me a hot towel to clean up my hands before enjoying the welcome drink and all the facilities around my seat. A care kit was at each seat with a disposable mask and a few sheets of antiseptic wipes. The Cathay Pacific premium economy class seats are quite well designed to take advantage of the available space. It was surprisingly comfortable and a huge step above the economy class seats. For those who want a little more seat comfort, you should pay the extra bucks for upgrading to the premium economy seats! I have been flying Cathay Pacific for many years and I have seen the ranking of Cathay Pacific has been dropping significantly and people were talking about the deterioration of the service and cabin quality as opposed to other Asian airline counterparts. It was sad to hear because my satisfactory experience with Cathay Pacific has always been consistent and I don't notice any deterioration of the service and cabin quality. Cathay Pacific definitely deserves better. Last but not least, I recommend everyone to fly with Cathay Pacific Airways, whether long haul or short haul flight. I'm sure you will enjoy single moment of it. Thank you!

✅ Trip Verified | Poor and unreasonable baggage rules. I chose their Premium Economy service this time and I got 2 x23 kg baggage quota. I got three bags need to check in and the overall weight is within the limit but CX was rejected and said only 2 bags are allowed. I don't understand why there is no flexibility to their customer. Finally, I paid extra USD 60 for the extra check-in baggage and I haven't experienced the same handling in other airlines. Other traditional airlines always accept extra baggage as long as the overall weight is within limit. Ground service is not helpful. It is my first time taking premium economy class and I don't see any premium service except extra legroom. Food choice is limited and no food or drink menu is provided. Poor service and overall experience.