✅ Verified Review
| Cape Air canceled both of our flights between Saranac Lake, NY and Boston. And both of these Cape Air flights were booked to connect to international flights into and out of Boston Logan. They at least let us know about the cancellation of the outbound flight from Saranac Lake to Boston and moved up to a much earlier flight (which left us with an 8 hour layover at BOS). But on the way home to Saranac Lake, they canceled our flight from BOS at the last minute while we were waiting at the gate. Their solution to cancelling our Saranac Lake flight was to rebook us into Plattsburgh (a 1+ hr drive away from Saranac Lake) and book a driver to take us from Plattsburgh Airport to Saranac Lake airport (where we had all left our cars). Sounds good but we got into the Plattsburgh Airport and there was NO driver. It was late, the rental car desks were closed. We were on the phone with Cape Air reps for over an hour - none of whom offered any solution. Finally, but sheer luck, a taxi driver pulled up to the airport and found us there. We had to hire him to drive us to Saranac Lake airport and pay the cost. Cape Air says to fill out multiple forms, attach receipts, etc... and they will reimburse us the taxi fare. Honestly, this was a nightmare. No one apologized.