Cape Air

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
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1/10

"this was a nightmare"

(United States)

Verified Review | Cape Air canceled both of our flights between Saranac Lake, NY and Boston. And both of these Cape Air flights were booked to connect to international flights into and out of Boston Logan. They at least let us know about the cancellation of the outbound flight from Saranac Lake to Boston and moved up to a much earlier flight (which left us with an 8 hour layover at BOS). But on the way home to Saranac Lake, they canceled our flight from BOS at the last minute while we were waiting at the gate. Their solution to cancelling our Saranac Lake flight was to rebook us into Plattsburgh (a 1+ hr drive away from Saranac Lake) and book a driver to take us from Plattsburgh Airport to Saranac Lake airport (where we had all left our cars). Sounds good but we got into the Plattsburgh Airport and there was NO driver. It was late, the rental car desks were closed. We were on the phone with Cape Air reps for over an hour - none of whom offered any solution. Finally, but sheer luck, a taxi driver pulled up to the airport and found us there. We had to hire him to drive us to Saranac Lake airport and pay the cost. Cape Air says to fill out multiple forms, attach receipts, etc... and they will reimburse us the taxi fare. Honestly, this was a nightmare. No one apologized.
AircraftCessna
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBoston to Saranac Lake
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a huge disappointment"

(Netherlands)

Verified Review | We booked these Cape Air flights to get to Bimini island, Bahamas. We were very excited to be landing on and leaving from The water. Weather on our first flight was to bad, too much wind so we had a delay And were Forced to land on ground. The "seaplane" service from Bimini left from the airport again instead of on the water, even though it was a Beautiful sunny day And the competition had not problem starting from the water. We Saw 2 planes coming in And leaving from the water without any problems an hour before we left. This was a huge disappointment. We heard that they hardly ever land or leave from the water!! Please be aware of this when thinking of booking a seaplane flight. Landing in FLL was far from main buildings, but a shuttle was waiting for us to take us to the terminal. The service desk and pilots are very friendly and helpful, but we won't book a seaplane flight at Cape Air again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFLL to BIM
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff could not have cared less"

(United States)

I sat waiting while they had to locate the pilot, we left an hour late. Once I scheduled the first flight back to Nantucket because I was coming in on a red eye, they didn't run that flight and gave no reason, I had to wait another 2 hours. Recently when they changed over their computer system somehow my reservation 'froze' and they could not let me on the plane. I waited while two schedule flights left and had to buy another ticket just to get to Boston, to miss the event I was trying to attend. I could not believe that this company would set up their employees for such failure with this new computer system. No one was trained to operate the computer and it was a complete disaster. And this last time I was delayed due to fog in NY and even though I made it on time they had sent that plane early. Sent early despite knowledge of the east coast weather and despite the fact they didn't offer another flight for 3 hours. You may be asking yourself, "Why would this lady keep flying Cape Air?" Well the answer is there is not any competition for this airline and they will treat you as such. Because what can we do as a customer when there is no other option? What do they have to offer an an apology or reconciliation for their poor service - nothing! The staff could not have cared less about my reservation or predicament. I have never been treated so poorly by a company over and over. The Cape Air website speaks of great customer service and quality but that is obviously just a cloak for their poor customer service practices and obvious lack of concern for any of their patrons. Take the bus, Rent a car, anything but don't bother to fly with them. It only leads to frustration and no one accountable for their failings.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBOS to AK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend Cape Air"

(United States)

I fly 20 -30 times per year with a lot of that international. Much of that to very remote locations and large cities. I have never been treated worse and would never recommend Cape Air. First if your flight originates on Cape Air you can not precheck online or use any real airline apps. Major pain for frequent flyers. Of course this means you won't know your gate, gate changes, flight status updates. You must go through security twice. When you fly into Logan you need a long layover time because you have to change terminals and go through security. The stated times on their site is "Wheels up" the flights will take off early. Today I freely admit I arrived late to Augusta airport (size of my living room). The plane is boarding and appears only 1 person on the entire plane. They refuse to check me (remember no such thing as precheck on this flight and your connection). The plane is still open. It is 15 minutes before the scheduled departure and the plane leaves. I have one bag no check in, and there is no one boarding it would have taken 2 minutes and the plane still could have left 10 minutes. Insult to injury they refuse to help with connecting flights. They can but will not. The person told me if they have an issue they will help, but if it is your issue you are on your own. So why bother? Portland is an hour away and is a real airport. Don't kid yourself you will not save time or aggravation using Cape Air.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAUG to BOS
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Cape Air customer review

(United Kingdom)

LEB-BOS on Cessna 402. Only 4x passengers on the flight. All staff at Lebanon Regional Airport were polite. Weather for the flight was awful, cloud and rain, so no chance of any view on the way. Very smooth trip despite the weather. Arrived on time.
AircraftCessna 402
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLEB-BOS
Seat Comfort 12345
Cabin Staff Service 12345
Value For Money 12345
yes
1/10

Cape Air customer review

(United States)

12/22/2014 flight 1579 and 1/2/2015 flight 1574. My first impression - there's definitely plenty of room for improvement in the areas of customer service. On a positive note the actual flights themselves were great however there were several issues that left me frustrated and stressed out - not a good way to start and end vacation lack of efficiency lack of sensitivity care and compassion for customer sensitive issues (such as held back luggage) inconsistent information unclear information (resulting in a surprise $280 in luggage fees). Lack of attentiveness to customer inconsistent protocol (you need signs posted in the airport and don't cover up gate doors with plants) so that customers can find you.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
4/10

Cape Air customer review

(United States)

BOS-ALB-OGS. Leg #1 We were about 10 minutes late due to weather (Can't control mother nature). We more than made up for the delay by arriving a little bit early. We had a great tail wind. Leg #2 arrived 15 minutes early. I grew up with this airline and hope it continues on into the future.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

Cape Air customer review

(United States)

July 19 2014 departing Lebanon NH. Flight 9K1872. I have never seen such a circus of inefficiency. Flew out of Lebanon New Hampshire where they departed 40 minutes late because that was how long it took them to pass 9 customers through security. Missed connection to my non-stop flight and now will spend the day flying from airport to get home late tonight. Avoid at all costs.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Cape Air customer review

(United States)

Sitting in Logan again canceled flight to Bar Harbor due to "maintenance". Second time they've done this. First time I was the only one waiting for plane this time its me and one other. They won't run for two people apparently. They loaded two other planes that had later departures than ours before canceling ours. I'm spending a vacation day at an airport. Should've taken a bus. I'd be there by now.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Cape Air customer review

(United States)

I was supposed to fly from Kirksville to St. Louis hassle free only an hour long flight. I show up to the airport and find out my flight has been cancelled. They could have notified me the flight only has 9 people max on it. How hard would it have been to call and let us know so we could make other arrangements. I missed my connecting flight in St. Louis as well. Never again! Awful service too much trouble only driving to St. Louis from now on. Not recommending Cape Air to anyone!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
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