Brussels Airlines

✅ Verified Review | I flew from Toronto to Billund (Denmark) via Brussels and my luggage did not make it on to my flight, Hence I'm without most of my shoes, trousers and all of my shorts. It's not because there was very short time for my luggage to be transferred from one plane to the other. In fact they had over two hours. In comparison my initial outgoing flight with Lufthansa was delayed by an hour, which meant there was about 15 minutes for both me and my luggage to make it on to the connecting flight in Frankfurt. But even within that timeframe my luggage made it. It needs mentioning that I was not the only one who didn't get my luggage. I counted at least 15 people who had to contact airport staff at Billund Airport. 15 might not seem to be that many, but it's too many. And since this was a Dash 8 with many unoccupied seats, I'm guessing it could be as much as 50% of passengers who left the airport without most of their belongings. The flight from Brussels was the first of three scheduled flights to Billund. All with Brussels airlines. Another flew Saturday arriving 11.20 (June 11th). However, my luggage has still not even made it Billund Airport (who I contacted 16.19 on June 11th). Even if my luggage makes it to Billund Sunday (June 12th) it might take a day before I get it and then I'll be traveling to 28 degree Rome without shorts. On another note my seat (Seat 37K Flight No. SN552) was terrible. The headrest is so big that when the seat is an upright position you're simply unable straighten your neck. The headrest couldn't be liftet up as it would then fall down again. I do have a few positive things to say about Brussels Airlines. In-flight food and service was great, the airline does provide tickets at a low cost, the online check-in is simple and changing/choosing seat was easy to manage.

✅ Verified Review | Vilnius to Prague via Brussels in mid-May 2016. Boarding was quick and efficient at Vilnius, cabin crew were polite and helpful on the A319 used on this route. Much to be desired from the seats which did not provide the best comfort. Arrived in Brussels with on time. The cabin crew on the connecting flight to Prague were warm and friendly, but due to delayed departure from Brussels the arrival into Prague was pushed back by 20 minutes. Seats on the Avro RJ7 used on this flight were more comfortable than their A319. Bags arrived on the belt within 10 minutes of disembarking aircraft. I was a bit surprised that they do not even serve complimentary water or non-alcoholic drinks to all passengers in Economy class. I understand that these days airlines are trying to cut costs to achieve a bigger profit margins, but even juice or a nice hot cup of tea on Brussels Airlines would be welcome sign that they're not Ryanair or EasyJet.

In past I had some non-pleasant flying experience with Brussels Airlines, but these two flights (Lisbon-Brussels and Brussels-Oslo) were outstanding. There were three of us, on two different booking numbers. We managed to choose adjacent seats via online check-in, but a woman at the bag drop in Lisbon provided us with printed boarding passes with random seats all around the plane. We naturally complained and the woman behaved in an unprofessional manner, literally shouting at us and claiming that the airline is in process of changing internal system, so she could not do anything (she said that it was not possible to change our seats from the ones assigned by the system). She also refused to call responsible person to solve this situation claiming that there is nobody who can solve this. Eventually we had to fly on non-adjacent seats, but it was still possible to scan old (mobile) boarding passes (with somebody else seats) on the security check

Brussels to Agadir, and first time to fly with Brussels Airlines, was a little concerned as to other reviews I had read. Yes, they are of a low cost model, but they were fine. Crew were pleasant and efficient, there were 2 separate snack/bar services during the flight which is better than most airlines who only come around once. The selection of soft drinks and sodas were limited as was the sandwich selection, while the flight is technically an "all economy" service they have an enhanced service called Bizz+Class which I was sorry I didn't avail of. Overall it was good, just its a pity on flights that are 4 hours plus that there is no wifi, as it gets very boring.

Flew Brussels Airlines from MAN to GVA via BRU. Caught an early flight because I needed to be in Geneva by midday - so much for that. Boarded as usual, only to be told after boarding finished that we would be delayed (held on the ground) for an hour due to fog in Brussels. This stretched out to 2 hours (with minimal communication from the crew). Crew didn't really seem to care about passengers missing connections and said they were being "generous" by offering a "free glass of water". On any other airline that'd be offered without even making a point about it. No food or water otherwise offered during our 3.5 hour stay on the aircraft. Missed the connection to GVA by miles, despite our flight being held for ages every other flight left with minimal delay. Had to feel sympathy for people flying to America who'd missed the only flight for the day. Rebooked on to a later flight, eventually arriving in GVA 3hrs after I was scheduled to. Likewise on the GVA sector no complimentary food or drink offered. Brussels Airlines really might as well call itself a low cost carrier, it sure acts like one. Compared to other Star carriers I flew this trip (Star, Swiss) where they came around with multiple drink services and food, Brussels Airlines seriously underperformed. Given some of the prices they'd charge, I'd expect better service than easyJet. SN certainly didn't deliver.

✅ Verified Review | We travelled home from Brussels to Manchester, and quite the most awful airport/airline experience we have ever had. Our flight was rescheduled over 3 hours earlier with less than 48 hours notice and due to the airport only being accessible to cars and taxis we had to pay an exorbitant taxi fare (more than the cost of our flight!). Unable to rebook on a later flight as Brussels Air agents` phones continuously engaged throughout. Utterly excessive security at the airport, we had our boarding cards and/or passports checked 6 times en route to the plane, and had to queue in the rain just to get into the terminal. No signage as to the revised parking/access arrangements outside the terminal so the taxi went round in circles clocking up more tariff! We have every sympathy with the lovely Belgian people over the recent tragic events but Brussels Airlines and the airport authorities appear to have ditched all concept of customer care in the aftermath and are leaving travellers with no choice but to like it or lump the bills. Best to avoid Brussels Airport completely until it`s all back to normal, whenever that will be, and choose another airline when it is.

Edinburgh to Lyon via Brussels, our first experience with Brussels Airlines and without doubt our last. I booked with this airline to ensure we had a maximum amount of time in Lyon, generally I would prefer a direct flight but arrival at 11am meant we could make the most of our time in the city. Delayed by 45 minutes on the outward flight, there was no attempt to allow people attempting to make connections priority exit from the plane. The airport is vast and because we were flying from a non-Schengen country to a Schengen, we had to travel between the A and B areas, and had to negotiate Security again, the only concession to our connecting Brussels Airlines flight was an 'express' pass which made no difference whatsoever. Boarding had been closed for a matter of moments when we arrived at the gate, we and a number of other delayed passengers were refused boarding. I know the constraints placed on airlines and pilots but the airline knew we were all booked on that plane and had been delayed due to their own airline's delay. We were then shuffled off to an enormous queue at the service desk, a poorly organised and somewhat shambolic affair. Eventually when we reached the front of the queue we were told they'd re-routed us via Munich, adding yet more time to our journey. We were delayed again on the return flight, I fully accept that there are matters outwith the carrier's control but there was no communication at the gate, very frustrating, particularly after the poor experience of the outward journey.

Return flight Brussels to Kinshasa in business class. Seat arrangement is 1-2-1, then 2-1-2, and so on. All seats have direct aisle access except for the window seats paired to an aisle seat. Cabin crew very good, and catering is probably the best part with a good choice of sdishes, nice wines, and plenty of tasty Belgian beers to choose from. The aircraft was clean when boarding, so were the lavs through the flight. The seat, although converting into a flat bed, is not really comfortable, and can only be moved as whole between different positions (take-off/lounge/sleep), so not possible to move the back or the footrest independently from other parts. Okay for flights up to 7-8h, but not longer. Expectations for the IFE were high were spotting the large touchscreens and taking the classy remote in hand, but movies, tv shows and music available are very limited, and somewhat dated. Moving map however is excellent; but better bring your own music with you, or movies on a tablet.

Unhappy, about flights from Brussels to Gran Canaria return. One front toilet available, so continuous row of people next to business class passengers. On line check not working for Gran Canaria to Brussels sector. No lounge access since the company did not make an agreement for a Gran Canaria lounge. Service mimimal and in a hurry. For a 4.5 hours flight, one would expect a pre-dinner/lunch drink. Quick warming of lunch on LPA BRU flight, drinks came later. Lufthansa much better service on the Munich to Gran Canaria flight. Brussels Airlines looks like low cost.

Outbound Brussels Airlines flight from Brussels to Rome FCO left with a delay of about 20 minutes but landed exactly on time. Return flight had a delay of about 1h30 due to medical on board and lightning strike on the right wing. Because of this delay, staff offered drinks for free and handed out chocolates which was a nice gesture. Crew on both flights very friendly as usual. Aircrafts clean on both legs as usual.