Batik Air

✅ Trip Verified | Twice delayed using this airlines. Delay was at midnight making it more difficult to secure an Uber. No boarding pass printing kiosk, need to queue with those who dropping their baggage. No separate counters. Making it a slow and painful process.

Not Verified | Old plane that was dirty and had broken seats. No option to checkin online. Return flight was cancelled and then 3 days after I returned home I received an email to say the flight had been rescheduled. Takes 60 days to receive a refund. Customer email doesn’t work. Took me 3 weeks to speak to someone.

Not Verified | My first fly with this lousy airline, last minute flight delay 1st time 1hour 45 minutes, 2 announcement say 2 hours 15 minutes, boarding gate changed 16,18, now last 17 still don't know yet. We choose budget airline to save some cost, but after delay like this more money need to spend at destination place for pay car rental extra money for delay. Very disappointed, not recommended.

Not Verified | Worst experience for an international flight. No food or drink is provided you have to purchase it. Aircon is high and they don't provide pillows or blankets.

✅ Trip Verified |  I checked in and tried to reach boarding gate but lost my way so i return to check in counter. Sad to say got no help from staff at thw counter so i missed my flight. I hope other senior citizen gets assistance, lets try to be human beings. You will grow old too remember.

✅ Trip Verified | The worst airline experience ever. I will never fly with them again. 2 hours of delay on first flights, as there was no engineer available to sign the approval for landing, very uncomfortable seats, they ran out of toilet paper in both flights, in the first they didn't have even tissues, you need to pay for everything, even for a glass of water!!! This is egregious as airport security usually don't allow water to be carried on-board on many international flights. They don't offer anything for free and even the options for purchase are very limited and expensive. Cup noodles to eat, and water, coffee, tea, Milo (with hot water) and two options of warm soda. One bag of tea is AU$4!!!! As it was a night flight and it got very cold, I asked for a blanket and had to pay AU$9 for a piece of flannel. Needless to say that there was no entertainment system available. The absolute worst. Do not recommend to anyone.

Not Verified | We came with our 10 Month old daughter. Staff at counter did not want to accept our Childs Passport. She said we need a visa for the baby. We told her several times that we double checked that it is the right passport and that we already entered Thailand and Malaysia with it. She asked her Boss and both refused to take us. We tried to talk to the manager that day. He didn't really talk to us. Also he told us we can't fly. They told us the passport has to be valid for Minimum one year. We had to discuss about two hours and nearly missed the flight. At the end the manager let us sign a paper we didn't even know what we signed because he did not talk to us. He let us board but we had to run and didn't know why at the end we we're allowed to fly. In Singapore everything was fine. So we are very angry with Batik Air for this bad and unnecessary experience. Plane was in good condition and staff in plane was very nice

✅ Trip Verified | The check-in was extremely disorganized and chaotic. All the destinations were lumped together, resulting in people yelling, changing queues, etc. Several customers missed their flights, which could have been avoided if the airline had organized the check in counters by say, Langkawi, Singapore, Bali etc. but the airplane itself was clean and the crew was courteous.

Not Verified | The flight is mostly delayed and not on time. I had travelled in this flight from Bangalore to Malaysia and then Bali, and the same way back. Comfort level on the flight is also not up to the mark. Crew members don't attend issues the right way, take a lot of time to deliver food, especially if you get the seats around 20 and beyond. I would never recommend this flight. Not a smooth journey overall.

✅ Trip Verified | They change your scheduled flight even after their current flight is still active. They don't care about the connecting flight timings. They twice did that and i had to call and get us back on original flight. Even on the day we had to travel our flight was delayed and we barely catched next one. They do not provide water or food even on 5 hr international flight. Forget providing liqour. You have to buy it all in Malaysian Ringgit. If you buy in dollar they charge you more. Their swiping machine doesn't work most times. They don't even care to carry enough food to feed people even if they are willing to buy their severely overpriced food. Staff is very very rude. No headphones are provided even if the flight has entertainment screens. Nothing to cover yourself even if you are feeling cold. This has to be the worst airline I have travelled.