Bangkok Airways

BKK-BLR return and BKK-CNX return. All flights in tidy A320 cabin crew helpful and smiling excellent food even on short flights. Entertainment with overhead flats screens ok. Good information from captain. Comfortable seats for economy even if pitch cannot be great on short to medium haul flights. In Bangkok and Chiang Mai a lounge for economy class.

BKK to Koh Samui and back. Although the flight was about 1 hour we were served a warm meal with salad dessert drinks coffee and tea. The cabin crew were friendly and very efficient. The seats were 2-2 configuration and plenty of leg space. We have flown Bangkok Airways several times and it is always wonderful to see their brightly painted aircraft with exotic motifs. The return flight was delayed by nearly two hours but the ground staff kept us informed.

A pleasant experience. Staff were pleasant and helpful. The airport lounge service a welcome surprise. The planes were new and clean. We were served food and beverages on all short flights. Value for money and high quality service.

SIN-CNX and CNX-BKK. Excellent roomy seats good entertainment and food friendly helpful staff and always on time.

Bangkok to Phuket with A320 in economy class. The lounge for economy class with free seats was comfortable. Service onboard very good they served a sandwich juice and coffee/tea. Crew smiling and helpful.

Phuket to Siem Reap with Bangkok Stopover. Normal flight quick boarding at Phuket surprisingly good menu - in Europe you would get some peanuts or mostly a sandwich for such short flights. The possibility to book the seats when I bought the tickets was also a pleasant surprise. The fact that they changed the flight programme (delayed 3 hours) although communicated per Mail was less so.

Bangkok to Samui return. Check-in for flight early in the morning with huge queues but the line moved fast. Flight on an ATR which was full. The aircraft seemed new and the seats had ample space. Great service with a small breakfast provided. Return flight was on time. Once again good flight. Would recommend the airline on this route. The flight is however very expensive even though we booked 2 months in advance.

PG prides itself as 'the Boutique Airline' but the quality and standard of service was below standards on the flight. Cabin Crew did not seem to be interested in serving passengers - they thought they were doing passengers a favour. When I asked for a blanket I was given a blank look. Passengers that ordered special meals were provided their meals ahead of other passengers. When it was our turn the only meals on offer were vegetarian meals even though we were seated at the front end of the YC cabin. On our return flight to BKK we experienced service that was below the standards we experienced on our flight to BOM. Cabin Crew did not offer a Drinks Service and once again we were offered Vegetarian meals. I was surprised as to why the bar service should be offered to passengers after their meals. I chose to fly PG because I have always been satisfied with the service and the quality of meals and do not mind the high price. In view of the above I suggest that kindly take a look at improving the quality and service of the cabin crew and meals served on flights to India.

RGN-BKK-RGN in Economy. Outward flight rescheduled an hour later then delayed 2 hours - without any explanation. Looking at other comments this seems to be a recent occurrence on Bangkok Airways. Just a short flight and service was fine though they served identical meals in both directions which seemed poor. They seem to have lost the 'boutique' aspect of their service and if I wanted to fly with a full-fare carrier in the future would consider other options.

Bangkok-Siem Reap return with A320. BKK-REP delayed 3 hrs without any notice REP-BKK delayed 3 hrs again this is the only choice on BKK-REP route and they charge a very high price with limited service and simple food/drinks served. Not worth the money paid.