✅ Verified Review
| Flew Bangkok to Chiang Mai (domestic) and Chiang Mai to Mandalay (international) on 2nd and 4th February 2017, on A320 and ATR72, respectively. Faults: first flight was delayed almost an hour. 2nd flight was downgraded to from an A320 to an ATR72 aircraft. No IFE. Bus-gated in CNX to the remote aircraft. Wasted time on online check in, upon entering of all data, the system eventually deny issuing the BP which “shall be issued in airport upon presenting all travel relevant documents”. Apart from these five (minor) gaps/faults the rest was perfect and nice experience. I used their free lounges in BKK and CNX was a really nice touch, almost like “real” lounges. Full meals on both flights. Ordered seafood special meal which was delivered to my seat upon verification. Was hungry and managed to get the standard meal as well as there were some in excess. FA extremely fast and effective on board and both flights were almost full. Luggage and check-in handled professionally and perfect. They have a smoothless luggage cooperation with Malaysia Airlines which was a big advantage to me when arriving to Bangkok (from Kuala Lumpur) and still did not have to touch my luggage as it was transferred further on the domestic leg. Custom of suitcase was relayed to CNX – and of course 2 days later in Mandalay when arriving there. The International flight was smooth and enjoyable. They served passengers throughout the flight, hot food, snacks, drinks (incl. red, white, beer), coffee, tea, wet towels. Wines of poorer quality. Inflight magazines available. FAs were quick, knowledgeable, linguistic, and kind. Call button answered within seconds. Agreed, not always the cheapest airline and at times monopolising certain routes. However, the feeling you get flying with them in economy is similar to premium economy level. Will fly again.