✅ Verified Review
| Flew American Eagle from Columbus to New York. There is a vast contrast between flying American Airlines mainline and American Eagle. American Eagle (AE) is to be avoided if you have any other option, especially if your route uses one of their old embraer or bombardier planes that insist on gate checking roll on bags, CRJ700, ERJ140 and ERJ145. American Airlines mainline are my airline of choice especially when flying internationally. I fly AE in and out of Columbus frequently to connect with the AA mainline international flights. I used to book Delta Connect (DC) flights on separate tickets to avoid AE but the DC schedules changed making that option impractical. As examples, with AE you have a 50/50 chance of arriving in Columbus and having to wait a couple of hundred yards back from the gate for about 10 minutes until the below wing ground handlers saunter out of their break room to marshall the aircraft onto stand. You can then wait an average of 15-20 minutes to have your gate checked bag delivered back to the jet bridge. DC normally do this in under 3 minutes for the same aircraft type. If you hold check a bag you better allow yourself a full 45 minutes before it will be delivered on the carousel. With any weather disruptions anywhere in the AA network they will delay and cancel the AE flights, especially the flights in and out of their 2nd tier bases, to the benefit of the mainline and hub flights. Then you will get a shrug of the shoulders from their staff and a statement that because it is weather related the airline bears no responsibility for any delays etc.. You will have about a 20% chance of a maintenance issue on any given flight with this older fleet. Normally it will take 20 minutes to fix the issue and then typically an hour to update the maintenance logbook before you journey can continue. It is unfortunate that the AE below wing operations are so bad as their above wing staff do appear to hustle and to be nice to the passengers.