✅ Verified Review
| Chicago to Toronto, they allowed overbooking - resulted in finding volunteers in current flight to move to next flight and resulted in delaying. I was very surprised by the fact that they allowed overbooking, and they had to find 4 volunteers to move to the next flight. The crew member mentioned that the current flight will not be going anywhere until they find volunteers to move to the next flight. Is this a joke? It's a simple math that if the flight is full, they should not take any more customers, but it happened. Not only this delayed the departure time, they provided no compensation whatsoever for people who waited to meet their schedule; this is outrageous. They are ruthless when it comes to customers being late to board on the flight, and if it's other way around, they want our patience - very frustrating. Another problem was that the flight landed in Cleveland to fuel their gas. This was very upsetting because this implies that they did not fully fuel their gas to get to Toronto. I can't stop myself thinking that they can't do math. This delayed another 2 hours or so, and we finally landed to Toronto at 5:00 pm, instead of 2:31 pm. I have nothing more to say about this airplane other than it's stupid and lazy. Only good thing to talk about is that the flight crew lady on the plane was very nice and tried her best to keep us calm. She needs a raise for covering others' problems.