Alliance Air

✅ Trip Verified | Worst airline ever. This started on the 7th of June. We started from Bilaspur (PAB) to Jabalpur (JLR). Our flight was scheduled at 11:10 am but they didn't inform us that there was a delay of 2 hours. At first there was a delay of 1 hour but they kept saying "Theres a problem with the flight". So that delayed another hour of our trip. When we got on the plane, they did not stop the engine. When the plane started flying, we expected the AC's to turn on but they did not. My family was very dizzy and saying they were about to throw up. At 8 am on the 9th of June, my dad received a message saying that our flight was delayed again for 2 hours. Listening to that made me mad. Since Jabalpur Airport is larger, it has more Alliance Air flights. There was another flight scheduled for Delhi which was also delayed. The expected boarding time was 12:15 pm but we boarded at 12:40 pm. The aircraft was different, so we thought that the flight was better. But it was the opposite. This flight had too much turbulence. They did not turn on the AC's. They served water at the END of the flight. I said you should've given water in the middle of the flight. She said, "We're supposed to give water at the end of the flight." So I strongly do not recommend Alliance Air. And do not dare to even try it out.

✅ Trip Verified | Moment before the flight took off the tyre burst and the flight took a halt. Even after the flight got cancelled, they did not arrange any accommodation or anything for the passengers and the passengers were asked to arrange their own. Extremely bad service.

✅ Trip Verified | 4+ hour delay with zero information to passengers on cause of delay. No apology, no regret, no information and complete disregard for passengers' time and comfort. Shame on this airline and its operations.

✅ Trip Verified | This is the worst airline I have ever dealt with. They cancelled my flight notifying me at 2am with no other reason but cancelled. I was due to fly out at 8am so had no prior warning and no support from customer service about rescheduling or any sort of help in getting me and my family to our destination. The impact of this flight cancellation meant we had missed our connecting flight to Dubai and we were unable to change connecting flight to continue on with our holiday, so we had no other alternative but to pay extra and return home. Our refund for the cancellation should be automatic, however 3 weeks on and I am still waiting. I have sent 4-5 emails chasing, I have also called their customer service (costing me £50+ just on call chargers) and still have not had a resolution. The support technical confirmed my email and request will be processed that same day, but a week later and still no resolution. There is zero care from this airline, I recommend all to avoid booking using this airline.

✅ Trip Verified | The departure was 9:55 pm from Chennai but it was almost 40 mins delay but no announcement no messages, to the customer. Finally we boarded the tiny aircraft, served small bottle of water at the time flight boarding. We never heard the safety instructions by the cabin crew before the flight. We departed around 10:30 pm and after 1 hour of air journey we suddenly had a massive turbulence. After some time we got small announcement due to High wind/ bad weather conditions we have to wait some more time for landing. We landed safely finally in Hyderabad airport around 12:40AM.

✅ Trip Verified | Pathetic experience. Worst customer service. Rude staff. How can the aviation industry company can have such rude staff. I won't recommend to travel with alliance. Both the staff (Ground and in flight) behave so rude its not at all expected.

Not Verified | Very poor approach by the staff, whether it’s from collecting the boarding pass or the cabin crew. Forget about wishing and greeting, their behavior and response is far below par and expectations. Grooming and training the staff in customer service should be the 1st priority of the airline.

✅ Trip Verified | Most pathetic airline, totally negligent attitude, inordinate delays, useless staff and careless attitude towards customers. Not worth traveling and have no system of handling.

Not Verified | I purchased a round-trip ticket on the 28th going up and the 29th coming back from Chennai to Hyderabad. I did my web checkin while on the alliance website. I couldn't download the web checkin receipt or get an email. I called customer service, and the woman on the phone told me right away that there is a problem with the website and I can't get the receipt via email or on my phone. I called her and voiced my displeasure, but she could not give a proper answer. Is this how the clients are handled?

✅ Trip Verified | I had booked a flight with them for Cochin to Lakshadweep in November 2002. I had to cancel the same due to some medical emergencies. I had called them on November 17th, cancelled the ticket and I got an sms confirmation for my cancellation instantly and I was told that I have to do nothing for my refund to be processed. But I mailed them again on the email named [email protected] just to let them know. Apparently, I emailed from a different email id. I had mentioned the proper PNR and sent a reminder on 25th November. But I got no response. I was told about a refund initially and on Dec 20, I called the customer care again and I was told that the refund amount is much lesser. But whatever the case is, no amount was credited. Again, a junior executive told me that the refund will be made in another 7 to 10 days. But later, a senior executive connected on the same call tells me about another policy, that I should have sent the mail to their help desk and not refunds email mentioned on their website. And that too, it should have been sent from my registered email. They didn't respond in spite of me mentioning PNR ans simply coming up with excuses that in spite of their sms that I'll get my money back, they insisted I send an email from my registered email. And when I expressed my dissatisfaction, they offered me some petty rewards in addition to the negligible refund. Never book a ticket with them again and if you do, don't pay extra for flexi. They're simply not a credible airline. I will never travel with this airline. And I would never fly to Lakshadweep until another airline starts service there. I would not recommend anyone to travel with Alliance air. They have such pathetic customer service. And they will keep your money with them unless and until you email and keep calling them. Once you pay, it's their money. You have to beg to get it back.