Alaska Airlines

Not Verified | Arrived at Dulles and had to declare a firearm in my checked baggage. AA employee Sahira assisted me and she was training at least 8 new employees. She was efficient, pleasant and quick even while training. My bag was unintentionally put on the conveyor before it was X-rayed by TSA. Sahira and the entire group disappeared and retrieved the bag in only 15 minutes and helped us finish our processing through TSA. The entire group of new employees were eager and happy and it was the best airport experience I’ve had in years. A great job by all especially Sahira! She is a credit to Alaska Airlines.

Not Verified | My wife and I have exclusively used Alaska Airlines for the past 15 years with great satisfaction. On the last trip in June we found they have changed! They no longer provide even adequate service but don’t care for their customers in the least and will lie when they get caught in bad service. I have 150,000 miles and my wife has 124,000 miles Both Elite and MVP customers. But they treated us poorly, didn’t care that we fly first class or anything, I was actually threatened by a gate agent supervisor and her supervisor. Customer Service didn’t care less and just ignored us. They have changed for the worst.

✅ Trip Verified | An almost 2hr delay with super clear skies because of their own reasons: delayed arrival of airplane and then waiting 50 min in the plain to get a lane to fly.

✅ Trip Verified | This is my second review. When I was finally able to reach an Alaska Airlines representative by phone and explain the situation, I learned that there was no unaccompanied minor status applied to our child when the reservation was made by phone, contrary to what my husband was told by the airline representative at the time of purchase. I was informed when I was making my complaint that unaccompanied minor status was only paid for and applied at time of check in. Why didn’t the phone representative inform my husband when he placed the reservation? I also learned Alaska Airlines is focused on money more than a minor’s safety. I explained that I had been allowed to accompany my child to the gate for the departing flight and the supervisor I was speaking to exclaimed, “And she didn’t charge you!” I would not have expected to be charged just as I did not expect to fill out a form during check-in because we believed we had paid it as part of the rather expensive ticket we already paid. The supervisor criticized me for not searching out this information on the website. We believed everything was taken care of because we had Spoken to Alaska airline representatives, both when we made the reservation and during check-in. Apparently representative’s words cannot be trusted. Because of the lack of competency on the part of Alaska airlines, our minor child was not met by the guardian at the gate upon arrival. The guardian was not allowed to accompany our minor child through security on the return flight, and was not present as guardian and witness when our minor child was searched all around their privates by TSA. Because of Alaska airlines incompetency, I was not allowed to meet my own child at the gate. If I had not directly asked the representative what was required when I was denied a gate pass, I never we would have even heard about the “yellow form “. Alaska Airlines is worse than the Keystone cops and I do not recommend this airline to anyone.

✅ Trip Verified | Gate check in was short staffed and not overly helpful. In fairness it was a full flight and they looked busy. Flight Crew was a different story, they were beyond amazing! Thomas, Becca and the other 2 attendants were all so kind, and helpful. There was a medical emergency on the flight and all of them worked together to provide support. I have so much respect for the crew and Alaska is my airline of choice!

✅ Trip Verified | Our luggage is lost. It was supposed to come on next flight and be delivered to us last night or else by 9am this morning. There is still no sign of it and absolutely no communication from the airline. The phone number I was given is not working. They are not responding to my emails. We have a six day holiday in San Diego and the first day is already destroyed. Well done Air Alaska. Also, they were "left short" on restocking so the only refreshment we received on our flight was a 250ml carton of water that tasted vile. A relatively minor complaint but another example of lack of concern or regard for customers. Zero marks for customer care.

✅ Trip Verified | I am not impressed at all with the staff, convenience, or customer service. I booked a cruise and I booked the flights to and from through Air to Sea. I was supposed to be on first class because I am clausty and have a terrible fear of flying. I realized I was not booked correctly. I reached out to Air to Sea and they said no problem, just download the apps and change seats. On my flight there I was booked on American Airlines. I went on the app, easily upgraded to first class, the staff was super helpful, and they even upgraded my entire family for free! The flight was comfy, the staff on the plane were great, and I had zero panic attacks. Not the same experience with Alaska Airlines. They would not help me. They told me we had plenty up upgrades available and it was a small fee to upgrade. Then the staff said never mind we can't help you because you went through Air to Sea. So we called Air to Sea that said they can't help because the airline does not allow them to see first class. After going back and forth we got both sides on the phone at the same time where Alaska Airlines said they would upgrade us for over $1,000 a ticket! Wow. Horrible customer service, very petty because we booked through Air to Sea, treated us terrible like we had done something wrong, not to mention plenty of seating they are refusing to sell us. They should be ashamed and they reminded me of why I will always be loyal to American Airlines!

✅ Trip Verified | They damaged a brand new bag I checked in at Kahului and I cannot use the telescopic handle any more. When I pointed this out to their representative Val at Seattle Airport he told me I wasn't entitled to any compensation. After an overnight flight I was too tired to push my case and accepted what he said. But when I arrived at my hotel and emptied the bag to check the mechanism I discovered the mechanism at the bottom of the suitcase bent which has now jammed the handle making it useless. This is obviously from damage from poor handling. Their web site freezes regularly and there is no way to even send them a message to claim compensation or take this matter further. Having flown Hawaiian Airlines to many islands in Hawaii and enjoying the warm and genuine friendly and cheerful staff on Hawaiian it was a stark contrast traveling with Alaska Airlines for the first time. Whereas the flight attendants on Hawaiian greet every passenger when boarding my wife and I noticed that he Flight Attendants on Alsaka were too busy talking to each other when we boarded to even greet us! Service on board was also very indifferent and you got the feeling they were just going through the motions until the aircraft got to its destination. Disappointing first experience and maybe no more!

Not Verified | My 87 year-old mother and myself have done this same trip 3x, And each time we have been serviced by Patricia (from Mahlon Sweet Airport in Eugene). She is the best agent you have. She made sure we had everything we needed -- my mom requires wheelchair assistance, so flying is especially stressful!! She helped us through every check point and even took some pictures as we boarded the plane. She is truly an asset to Horizon Air and Alaska Airlines.

Not Verified | Traveling musician headed to Tampa for 3 shows. Have my expensive guitar with me and was offered a place to stow it in the flight attendants closet onboard. Huge shout out to Shelly and Shari on AK flight 326 from Seattle to Tampa on 5/21 9:15am! Super kind and accommodating. I can’t thank you enough.