Alaska Airlines

Not Verified | Boston to Seattle. This is the worst cross country flight I’ve ever had. I’ve flown just about every airline and I can’t believe Alaska charges for everything but soft drinks. When you’re flying a 6 hour flight shouldn’t they throw in pretzels or peanuts for goodness sake? The flight attendants clearly hated their jobs, they were snappy and short tempered. They even charge for a tablet to watch tv! I will not fly Alaska Airlines again.

✅ Trip Verified | Los Angeles to Salt Lake City. Had a 6 hour lay over that was delayed but an extra 2 hours. This whole terminal in Los Angeles is full of delayed Alaska Airlines flights. They keep placing other flights at higher priority over ours because they are that far behind. And even when you get in the flight the seats are uncomfortable, poor drinks, service is fine but the flight just seems to take hours longer than it really does due to no entertainment options. Poor WiFi options. I’ll never be flying with Alaska Airlines again.

✅ Trip Verified | Flew round-trip from Los Angeles to Seattle on Alaska Airlines Basic Economy. I was assigned a window seat on Boeing 737-900 from L.A. to Seattle. Smooth flight with 1 hour of free wifi courtesy of T-Mobile. There was no seat-back IFE on this flight, and playing movies on Alaska's mobile app isn't very straightforward. On the return flight, the Alaska Airline's gate agent was super friendly. Agent called up my name and said that he noticed that I was flying roundtrip with same day flights, so assigned me a seat in Premium Economy with more legroom. The flight from Seattle to L.A. was on A320 previously operated by Virgin America. The overall experience on Virgin America-configured A320 was far superior to Alaska's traditional B737.

✅ Trip Verified | Los Angeles to Portland. Loved the seating and legroom. they also provide movies, water and the cabin crew are friendly. loved the airplane interior as well. Happy flying with them.

✅ Trip Verified | Seattle to Tampa with Alaska Airlines. Five hours and we still haven't left the gate. Few updates and the crew is getting irascible, I can't wait to spend six more hours with them in the air.

✅ Trip Verified | Maui to Seattle. I was seated separately to my 8 and 9 year old sons on our return from Hawaii. Rising only three times to get my kids food, clean up spilt water and assist with the bathroom, the passenger next to me complained that I was bothering her enjoyment of the flight. An Alaska Airline flight attendant told me that I must stay in my seat and that I was being a nuisance. The safety risk and real nuisance is Alaska Airlines seating parents away from minor children.

✅ Trip Verified | Seattle to Anchorage via Juneau. Our connection flight at Juneau, AK was canceled due to mechanical problem, therefore we missed our Cruise boarding at Anchorage, AK. The crew at Juneau international Airport was so courtesy and kind enough to deal with the cruise line so we could board the ship at its next calling port. And they also arranged a flight from Juneau, AK, local accommodation and food. Their service was supervisor, especially after we were literally 'dumped' by Delta Air, because it started when Delta failed to make proper arrangements when the originated flight delayed 4 hours, and we missed the connection flight at Salt Lake City, we had to purchase our own tickets for the remaining trip to Anchorage, AK to catch our Cruise. I really appreciate the Alaska crew at the Juneau Airport for helping.

✅ Trip Verified | 1 hour and 20 minute flight from San Francisco to Las Vegas in First Class. I was expecting a service akin to British Airways Club Europe or Lufthansa Business Class. In fact the only service offered was drinks and a snack which consisted of a chocolate bar! Crew were polite, but as is typical of crew from the US, they lacked the professionalism, refinement and finesse of crews from elsewhere in the world.

✅ Trip Verified | San Jose to San Diego. They aren't what they used to be. Early morning flight delayed 2 hours. No email, text or notification by app was given. First explanation was that pilots needed to have a mandatory 2 hr break from their list flight, then the explanation was the pilots flew into a different airport and needed to be transported. Our flight attendant said he thought it had to do with the hotel they all stayed at needing to be evacuated the night before. Whatever really happened lies were told regardless. The common courtesy I expect for delayed flights would be to notify passengers of the delay ahead of time, but Alaska didn't seem interested in this. No email, no text, no app updates. I only learned of the 2 hr delay once I got through TSA. The store notification I did receive was that boarding began 30 mins before the notification was sent (received at 0745 that boarding will start at 0715) and new flight time was issued (0755). Wasn't even close to what happened. Only started boarding 10 mins after the original delayed boarding time at 0805. So initially my only issue was the lack of notification when they did give one, it was completely off. Not to mention the series of lies they told to quell the crowd around their desk. Sad to see Alaska go the way of ineptitude, just another Spirit or Frontier.

✅ Trip Verified | Anchorage to Seattle. Completely incompetent handling of missing baggage claim: the missing bag was found 5 days ago but I am still waiting for Alaska to send it to me. The bag is sitting in the Seattle baggage office but despite numerous emails and calls, they appear to be unable or unwilling to send the bag to me - apparently because I live outside of the US and this is just too much trouble for them to deal with. I suggest international travellers think twice before travelling on Alaska.