airBaltic

✅ Trip Verified | We checked our luggage at Riga Airport on August 2, 2019, and all was in order. When we picked our luggage up at Schiphol airport in Amsterdam it looked like it had been caught in a wedge, as the entire right side was caved in and the handle was completely snapped in half. We immediately filed a report with the airline representative at baggage claim and subsequently filed a claim directly with AirBaltic and waited for a response. On August 7, 2019 we received an email from a customer service rep from the airline, instructing us to take the damaged luggage to one of their authorized repair shops to have it looked at and evaluated for reimbursement or repair. Problem is, all the authorized shops are located in those cities that airBaltic services, which does not include the United States, where we live. I informed them of that fact on August 10 and have not heard anything back from her. After a lot of searching I was able to find airBaltic's U.S. website and forwarded all correspondence to them on August 19, 2019, with a request to contact me. As of today, August 26th, I have not heard anything from them. Given the lack of service on the part of airBaltic, I urge anyone considering using this airline to find another carrier and avoid this airline like the plague.

✅ Trip Verified | Zurich to Riga. I booked the flight just 15 hours before departure. I got the confirmation and could Check-in online. The next morning i arrived at the airport and they told me that the flight has been cancelled. No E-Mail or no SMS they sent me. The next available flight is 9 hours later. After asking for compensation, they give me a voucher of 12 CHF and I should send an email. No support from ground-staff or helpline. Flight at night was ok. But Not even water, they provide. I will never book them again.

✅ Trip Verified | Riga to Athens. This was a night flight. The cabin crew were very kind. We had ordered food which was really good. A bad things was that the cabin crew turned off the cabin light in the middle of the flight. The seats are very comfortable. The little screens that show flight information are very nice.

✅ Trip Verified | Flew from Oslo to London via Riga, my experiences with both flights were great, staff were friendly and spoke good English, as well as Russian, German and of course, Latvian. I recommend flying with this airline.

✅ Trip Verified | St Petersburg to Rome via Riga. We just came back recently from long overseas holiday we were longing for years and years. Only one disaster, a huge one! All flights for our holiday were pre-arranged and paid in full to Jetabroad on 8th of June 2018. In St Petersburg, on 1st of July 2019 at 10.00 am we were ready to take AirBaltic to Rome, Italy. We were at airport at 8.00 am. The queue was huge; still we have managed to hand over our suitcases and paid tax at 9.13 Am. The security checks after that were unusually long; I never see in my life anything like that! We were in queues constantly, and when we reached the point to board but were told is too late and told we have to buy new tickets to Rome! In process of buying new tickets to Rome I was told to ask for refund for luggage tax paid previously. But, at the desk they told me: “You can ask for tax refund the latest 30 minutes before departure of particular flight!” Even, now, I am confused. Doesn’t make sense to me at all. So, I didn’t get any money back and I have to pay for the second time luggage tax for the same luggage.

✅ Trip Verified | Riga to Reykjavik. A truly awful experience. We traveled from United States to London and then took airBaltic from London to Riga. No problems. Baggage was accepted. On the return flight from Riga to Iceland, we were required to pay 120 euros because our carry on bags were 1kg over the weight limit. Yes 1 kg. We told the attendant that it was the same luggage and weight on the way over and we didn't have a penalty. She demanded payment in a very loud and militant voice that we must pay 120 euros. She was awful. Militant is the only word I could use to describe her very rude behavior. Take a different airline is my advice.

✅ Trip Verified | We were flying from Riga to Vilnius. The ground staff was rude and forced us to weigh our cabin luggage again which had been approved by the origin airport. They said that the luggage was 11 kg and wanted us to pay 60 eur or throw away our personal items due to ‘excess’ weight. When we finally left the place and we looked back, both ground staff women were laughing. Even on the aircraft they are rude and impolite. Their English is very poor. Never fly again with this shameful airline

✅ Trip Verified | Tallinn to Zurich via Riga. A bunch of thieves. I booked a flight and when I had to check in online it was not possible to select a free seat. I had to pay additional. Its like when you book with these guys you dont get a seat with the regular ticket. At least that makes then unique. Never seen anything like it. Not even with any low cost carrier.

Not Verified | Tbilisi to Oslo via Riga. Horrible airline! Don’t buy any ticket. I have bought 4 flights from airBaltic and all were delayed. My last flight delayed for 14 hours. I bought this flight for 450 euro. Not cheap one. No attention, no accuracy, no respect.

Not Verified | I flew with Air Baltic from Riga to Vilnius and got an absolutely ridiculous fine of EUR 60 for 1 kg hand luggage overweight and the rudest service ever! Please be aware that they also weigh your tax free bag which does not make any sense! I will never cfly with them again.