AirAsia Philippines

✅ Trip Verified | The fight got delayed from Kalibo to Malina for almost 3 hours on Jan 1, 2019, for that I missed my international flight, when I asked them for a solution, they rebooked my flight which is 2 days later, they said that's the only flight with an available seat. I have to bear all the losses, my schedule has been shattered, I have to pay two days accommodation fee and extra costs, but those were not the worst part. At the check-in counter, I asked the check-in lady to provide me with a paper for the delay, so my hotel I was supposed to stay could redeem me, the lady reassured me that they would bring the paper at my next check in, that is Jan 2 10 pm, flight took off at 00:05 am, and I asked them to not forget the paper. On my next check-ins, no paper, the check-in lady was not willing to help anyway, she is very reluctant, I asked her many times, she just said "wait", still nothing is done.

✅ Trip Verified | Clark to Cebu. At first, I was very happy with the price. But then I went to fully pay and the credit card processing fee was a whopping 15%! That is insane. Then I get to the airport and they tell me my toothpaste and wires need to be checked! They assured me that this was normal. I had to pay a lot extra for a checked bag and then they had a terminal fee, again overall so many hidden fees that made me furious. Just give me the right price, not some made up price and in nowhere in the world is it ok to charge someone 15% on a credit card.

Not Verified | Manila to Taipei. It was our first time flying AirAsia. The flight turned out well, the ride was safe. We experienced some turbulence because of the bad weather, but overall it was a good experience. The seats were a little tight, not enough leg room. If you’re looking for an aircraft for short distances, try Air Asia. We also flew with AirAsia going back from Taiwan to Manila. The flight was better, and the plane and boarding were on time.

✅ Trip Verified | Davao to Manila. Swift checking again, having used this airline many times when travelling internally in the Philippines and I cannot fault their service. Crew are always friendly, cabin always clean more so price wise very competitive.

Not Verified | Manila to Davao. A very pleasant experience. The flight was so smooth and relaxing. We had a great time. The plane arrived ahead of Schedule and we arrived at our destination almost 30 minutes earlier. True value for the money we have paid. I will be flying with this airline again.

✅ Trip Verified | Bangkok to Manila round trip. Don Mueang to Manila was 1 hour late and the return leg nearly 3hrs late due to technical problems with the aircraft. Check in in Bangkok was a zoo, Manila a little better. Flights themselves were no frills fine apart from the delays and in neither case did the captain apologise for the delay or even acknowledge it. Fare price was cheaper than Philippine Airlines or Cebu Pacific but routing through DMK instead of BKK resulted in more hassle than I'd like. Not a good choice if you have connecting flights.

✅ Trip Verified | Manila to Puerto Prinsesa. Flight was not delayed, our flight was 5:55 we were boarded 5:20. But the aircraft didnt leave until 6:20. While waiting inside the aircraft I can hear was how annoyed the cabin crews at the back. The crews were not friendly. There was little legroom. I’m writing this review while waiting for my delayed flight going back to manila.

✅ Trip Verified | Cebu to Manila on 16th March. More than 75 minutes delay and add to the delay with ferrying passengers by bus. No timely or accurate information about the delay. At one point the announcement was that our aircraft had not yet departed from its originating Airport, it took a passenger and his app to show the ground staff that the plane was actually half way already.

✅ Trip Verified | Cebu to Manila. AirAsia delayed for 4 hrs to depart from Cebu bound for Manila, and their delay caused me losing my international flight bound for Doha. This led me to spend US$230 to revalidate international flight for next flight schedule and stay in Manila city for two nights. When I complain and ask for compensation AirAsia don't recognize the claim and simply gave me a nonsense reply just to wash their hands. And after they reply in next 30 mins they send another email "Congratulating me that they successfully close the case". What a shame. Anyone who is concerned about right use of money, time and has next flight commitment should not use AirAsia at all.

✅ Trip Verified | As I sit typing this review, our flight originally departing at 8.40pm has been delayed more than 4 hours and we have yet to begin boarding. Estimated time of boarding was at midnight. Upon check-in at 5pm this afternoon, I inquired upon an earlier flight since we have had a sudden death in the family, namely, my grandmother. We were supposed to attend her wake this evening. I was informed by airport staff that there were no earlier flights we can transfer to. Since then, we had to wait in the over-crowded and freezing cold pre-departure terminal. Food stands ran out of food due to the volume of passengers waiting at NAIA and we have been informed of delays pushing back every hour, preventing us from being able to make a decision on the most comfortable arrangement with regards to changing or keeping our flight in lieu of an overnight accommodation in Manila. Suffice it to say, we will never be flying AirAsia Philippines again and would not recommend this airline.