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AirAsia Philippines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
3/10
No Skytrax Rating
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1/10

"communication unbelievably miserable"

(United States)

Verified Review | Manila to Kalibo with AirAsia Philippines for a Boracay visit. Being a low cost carrier and short flight we didn't expect much except being on time. On the Manila to Kalibo leg our flight was delayed by almost 2 hours with very little communication from the ground staff. We are sitting in the Kalibo departure lounge right now for our return flight to Manila. The flight should have left 30 minutes ago. Ground staff told us that it will be around 45 minutes late. AirAsia website and Flightstats however show the flight to be 105 mins late. No word from the ground staff yet. AirAsia's communication is unbelievably miserable. Their customers are forced to inform themselves about their flights departure time. And don't expect your online check-in boarding passes to be emailed or sent to your smart phone. Tried both and we are still waiting. As said before, I don't expect much, but I expect to arrive at my destination on time and be proactively informed if there are delays. AirAsia Philippines gets an F-Grade on both. Never again.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMNL to KLO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"haven't had a bad experience from them"

(Philippines)

Verified Review | I have been flying with AirAsia Philippines for a number of times, and also a member of their loyalty program. I said that because I have been used to their flights being delayed that its no longer an issue for me. This trip Manila - Cebu - Manila was no exception as both flights were delayed. However, I will still give them a better score as the other factors was generally OK. From their online booking, to their online check in, to their ground staff, to their cabin crew, all were excellent. I haven't had a bad experience from them. I just hope that they will be placed in a better airport in Manila, this is not their fault.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMNL to CEB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"staff were crass and unrefined"

(Philippines)

Verified Review | Cebu to Manila with AirAsia. The positive thing is that they are very affordable especially when you book a week before and all the flights have become quite pricey. The downside is that more often than not, you get what you pay for in terms of quality and service. As I was boarding back to Manila the gate staff were extremely rude and unpleasant. They tore my boarding pass carelessly without a bit of finesse. When I passed they abruptly went after me and rudely said that they had to weigh my bag. They weighed it and it exceeded 1 kilo more than the allotted 7kg. I brought the same things I did when I came to Cebu last week so I was surprised, but they demanded I pay. Luckily I have someone with me who’s carrying less than 4 kg worth so they got my excess 1kg but the staff were extremely angry and unpleasant. It made my flight tense and uncomfortable. The plane was half empty by the way. Staff were so crass and unrefined for the hospitality business. I understand that for a low-fare airline we get what we pay for but I don’t think it should come with cheap staff and cheaper service. Truthfully, AirAsia is a big help to a lot of people and travellers, but would it hurt to treat them with respect?
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCEB to MNL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a lot of bad excuses"

(Denmark)

Verified Review | Manila to Tacloban with AirAsia Philippines. First problems with the check in, the day befor we traveled from Copenhagen to Manila we had 2 bags with 25 kilos each, but when we check in the next day there is 8 kilos too much and we didn't add anything? And they told us the flight is delayed about 3 hours because of problems with the runway. It was around 5 hours delay in the end and we didn't get any food or water the first 4 hours form AirAsia. Just a lot of bad excuses so they don't have to do anything.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMNL to TAC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed our flight again"

(Philippines)

Our flight from Manila to Hong Kong from NAIA Terminal 3 was delayed by an hour. Our flight was supposed to be at 6:15pm and they delayed it by 2 hours (8:15pm). At the time, that was tolerable. But going back, they delayed our 6:50pm flight and already told us before the day that they delayed our flight again for 2 hours (8:15pm). Then today, they delayed it for almost 3 hours (10:50pm). We've been at the airport since 4.45pm. I don't think I want to fly AirAsia ever again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMNL to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"was delayed 8 hours"

(United States)

Flight from Kalibo was delayed 8 hours. Arrived in Seoul at midnight when the rail system is shut down. A bus provided to Seoul Station but this is useless as only a hotel is helpful now. Requested hotel but was denied. No remuneration or anything for 8 hour delay. Planes don't even have a flap on the back of seat to put your water.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKLO to ICN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no