Air Transat

✅ Trip Verified | The story began that the plane arrived late to FLL. We finally set in the plane an hour later, and the captain announced that connecting flight in Montreal to Barcelona will be waiting for us, there were about 10-15 ppl for that flight, so we were not worrying to be late, as the plane departed 2 hours late as scheduled. It was the same airline and the ticket purchased as a single ticket and after the captain’s announcement there was not even any thought that there will be any problem. When we landed in Montreal, an agent called these who are for connecting flight to weigh right by the entrance, not allowing to proceed to the departure gates. He said that the plane to Barcelona had already departed. But we learned that the plane was still at the gate. When we asked the agent, he said, well, the authority decision was to rebook all of us for the next day’s flight. Apparently, the flight was oversold, and that was the easiest decision not paying us compensation for that. The agent provided us with the hotel info, and first thing I asked if the hotel is booked for 1 night and we have check out the next day by noon. The flight was almost at midnight, and the 10 hours gap we would have no place to stay at. But the agent assured us that we don’t have to checkout by noon, it is taken care of, and we can stay at the hotel till the evening. But this was a lie, the hotel was booked just for 1 night and checkout at 11. I called an airline from the hotel, to get more info on the hotel and on reimbursement but no one responded even though it was the line for an immediate assistant. With all that said, there were no other conditions but the airline’s negligence and irresponsibility. All this ruined 2 days of my vacation, luck of sleep, stress make me ill, and the financial loss of the hotel booked in Barcelona

✅ Trip Verified | The customer service for the airline is an absolute joke. Ruined my whole vacation. Got to Cancún airport to wait 2 hours for our shuttle that was never coming. Not one of the air transat reps bothered to tell us. I had to ask to find out. Had to pay a taxi driver $120 usd to take me to the resort. I was assured that I would be refunded at the resort. At the resort the Air Transat rep wasted 3 of my mornings giving me the run around. “Come back tomorrow my supervisor isn’t in” etc. Only to find out we would have to submit a claim online which I still haven't heard back from. Would have been nice if she told me the first time I saw her. This airline ruined my trip. I will never fly with them again nor do I recommend anyone else. Absolute joke.

Not Verified |   The plane was delayed for almost 2 hours so we were on plane approx 6 hours. Only passed with drinks once and was told no sandwiches on this flight only pringles, gummy bears etc.S eats very uncomfortable. Would not recommend this airline.

✅ Trip Verified | We booked a daytime flight and asked for a window seat because my fiance needs to be able to look out of the window as she's a very nervous flier. The extremely aggressive air hostess demanded the blind be closed as soon as we took off for the duration of the 8 hour daytime flight. She then called my fiance a 'minority' and suggested that meant she had no rights to have her blind open. We are horrified by this.

Not Verified | Absolutely the worst agency I've ever come across. They gouged us for prices, lied about what to expect at the resort, then when we tried to complain, there was no one to talk to. They have no phone line for customer service complaints for past trips, only a link to a form to fill out. It has been 4 months, with many follow ups, and we have yet to hear anything back. I tried contacting them through their FB messenger chat and was given no answer except "they will contact you via email as soon as possible". Never using this horrible airline again.

✅ Trip Verified | I booked a flight from Toronto to Cayo Coco with this company and when the payment went thru the departure and arrival of the flight was scheduled in Montreal which is about 10 hours drive from where i am. I called them to change it and they left me wait on the phone for hours giving me excuses and at the end after all the time i waited they told me that I'd have to pay off my own pocket for a trip to Montreal. This company don't care about their customers.

Not Verified | Very pleased with the my direct flight from Glasgow to Toronto in November 2023. I had to make a round trip at very short notice and I found Air Transat, although the online reviews were a bit “scary”. The online booking went smoothly and the mid-week, outward and return flights left on time and arrived on time. Good work guys. The check in teams at Glasgow and Toronto were friendly and helpful. The flight crew were friendly and efficient, probably helped by the fact that the flights were around half full. My checked baggage was retrieved quite quickly on both occasions. The seating and catering was reasonable for economy class and in my experience better than expected from many of the harsh reviews. Perhaps I had beginners luck! I will be using them again. Keep up the good work.

Not Verified | I always fly Air Transat, been to Spain two times, Portugal, Rome, been going to Cuba for 20 years. Been with a few other airlines. I love Air Transat service I always fly club class the price is reasonable and worth the price. I Am trying Costa Rica for the first time this year.

Not Verified | We paid for extra legroom seats for all three travellers and had booked two tickets first then an extra seat later, I had called to ensure we were all seated together in the extra legroom seats we paid for. When we got on the flight home we had been separate from my grandmother despite having had the seats agreed and nobody telling us we had been changed, we also were not changed for a like for like seat (still extra legroom but from window to aisle). We eventually are able to get them to move us back together. These are by far the most uncomfortable seats I have ever sat in. It was more uncomfortable than their standard seats and is totally unacceptable that people pay money for those seats when they are so uncomfortable. I was incredibly disappointed with my service with air Transat and do not plan to use them again which is a shame because they used to be an excellent alternate to flying from Heathrow or using Air Canada.

"I would like to express my deep dissatisfaction with the way Transat has handled my claim. To date, two months have passed since my trip, and I have not received any updates or resolutions to my issue. The customer service I have experienced so far falls far short of my expectations. My goal is to draw attention to the issues we have encountered while hoping to encourage a significant improvement in their abysmal service. I also want to emphasize that their customer service is non-existent by phone, and reaching them is impossible. I wish good luck to anyone who may face issues with Transat. | Je souhaite partager ma profonde insatisfaction quant au suivi de ma réclamation avec Transat. À ce jour, deux mois se sont écoulés depuis mon voyage, et je n'ai reçu aucune nouvelle ni résolution de mon problème. Le service à la clientèle que j'ai expérimenté jusqu'à présent est loin de répondre à mes attentes. Mon objectif est d'attirer l'attention sur les problèmes que nous avons rencontrés, tout en espérant encourager une amélioration significative de leur service pourri. Je tiens aussi à souligner que le service à la clientèle est inexistant par téléphone, et il est impossible de les joindre. Je souhaite bonne chance à toutes celles et ceux qui pourraient rencontrer des problèmes avec Transat.

Not Verified | The airline is dysfunctional, from check in to on board and deplaning. Their lack of knowledge is baffling and their customer service and experience is so poor 0 stars would not do it justice. Our reservation was not honored (purchased extra leg room for ease of maneuvering and comfort while traveling with our infant) that only 1 of the 3 passengers who purchased these accommodations were given. In flight crew was not only rude, we felt discriminated against due to traveling with an infant. When deplaning in Montreal we were told by 6 different inflight and ground crew members that our stroller would be moving along with us to Toronto and would not be at the gate but would be with the oversized luggage if not at the gate when landing at our final destination in Toronto. Needless to say this was not the case, and over 2 months since returning from our trip we still do not have any information on this stroller. When contacting the airline for hours and days they were no help and continued to give us a run around with no solutions offered. I took the step of sending a message to the CEO via LinkedIn in the hopes of making progress. This too proved to be underwhelming as they passed me off to another representative (which I understand and expected) who still has provided no solutions and empty promises. We were assured that we would be refunded for the additional cost of thee extra leg room seats that were not honored, but 3 weeks later still nothing from the airline, and multiple correspondence have been ignored. We took the step to purchase a new stroller ($430 USD) to replace the same one we originally traveled with with the promise of reimbursement which has been an even bigger struggle to recoup. Again my family has flown this airline for the last 20 years with no issue for their annual trip to Greece to visit family and friends. This will no longer be an airline we support and I will go out of my way to discourage anyone I come in contact with from choosing them.

✅ Trip Verified | If you book a codeshare flight, there is no way to checkin or manage your flight online. No allergen free meal was offered as part of booking. Seats are narrow. My connection was with their codeshare partner, Porter. When I checked in at the airport, Porter could not print me a boarding pass. I arrived in Toronto and no Air Transat employee could print me a boarding pass airside. This meant I could not access the lounge of which I am a member. When an Air Transat staff member finally arrived at my gate, she could not assign me a seat and printed me a standby ticket. I would be happy to purchase an aisle seat on a discount airline, but since there is no way to manage your flight online this wasn't even an option.

✅ Trip Verified | We are very grateful and thankful to all the employees. These employees are exceptionally amazing friendly and helpful. One employee stands out is Air Transat handicap aid Mario Ho. Please recognize and acknowledge his dedication and hard work for your company. Air Transat is such a wonderful company!

✅ Trip Verified | Sadly I do not recommend this airline that boasts itself as being voted best leisure airline of the year by SKYTRAX! As I have flown this route before a few years ago and again this March down south to Mexico their quality of service has downgraded a lot! The staff is unhappy or so or seems the on board service is that which resembles carriers like Frontier and Spirit. They no longer offer the option of pre ordering a gourmet meal since the food for this route is minuscule and awful! The seats are uncomfortable and the aisles are so narrow I don’t know how their flight attendants can get through especially in an emergency. The only thing going for them is the monopoly of a direct flight from Montreal to Athens alongside Air Canada. The language fluency in French was horrendous as the head flight attendants struggled both in French and especially Greek like they were reading off cue cards. Canada is a bilingual country and therefore the staff on board should be bilingual at the least. There were flight attendants on both flights that spoke no French. Sadly they have a lot of work to do on their image, concept and staff satisfaction. By the way the ticket we paid for was not cheap and had no flexibility. I am dissatisfied and disappointed and would prefer to fly a different airline on our next trip!

✅ Trip Verified | Our Air Transat service (with its own logos on the aircraft) was operated by SmartLynx Airlines. This was our return flight home. Gone was the inflight entertainment system, charging sockets, individual air conditioning and with it any personal space and comfort we enjoyed with the same airline (Air Transat) a week earlier. I'm 5'2, felt claustrophobic and couldn't even turn in my seat. My partner is 6'1 - his knees were practically up behind his ears. Staff were generally uninterested. Loud pop music was playing through the speakers when we were boarding and remained on for almost an hour until we started taxiing (and enough people complained), then as soon as the fasten seatbelt signs went out, all lights were swiftly dimmed leaving people to scramble for their essentials in the dark. 2 hours later (midnight at the point of departure) lights went on again just as people had started nodding off and they started serving dinner (which everyone presumably already had as it was an 11pm flight) after this lights went off again. The young children and babies on board had become confused by all the fuss and started loudly crying which continued for over an hour. 2 hours before landing staff started handing out breakfast rolls which ran out before they even got to our row. No apology or explanation was given. (Not that we were in any state to eat.) We had issues checking in for both the outbound and inbound flight, which is unusual and caused unnecessary stress and inconvenience. The Air Transat website is near unusable. The app is OK. Check-in staff will attempt to scam you out of money over issues at their own end. All in all never again.

✅ Trip Verified | Horrible seats. too small. Struggled all the way even after buying XL seats for 300 CAD $ Never will use again. space for foot was ok but buttocks of my spouse did not fit at all to seats.

Not Verified | This aircraft doesn't have any charging ports for personal devices, and it has no screens for entertainment. Terrible service, even the discount airlines are better.

Not Verified | We booked club class in order to ensure a good overnight travel on our return and have access to lounges on both legs. The overall experience with air transat was less than satisfactory and with the difference in price between economy and club flex we expected a better service. The aircraft are old, seats in business do not fully recline and the food and service are mediocre. You get a flimsy blanket, no cushion. So really not up to business class standards. Access to business lounges is inexistent. In Rome no agreements with any of the lounges and in Montreal, could access a lounge by paying extra which is not in line with what air transat announces on its website. To note that staff at check in were probably instructed to remain vague on lounge access as we were not informed that no access was available but were pointed instead to lounges who turned us away with contempt. A very disappointing experience not to be repeated.

Not Verified | I am not travelling until March 2024, but just booking has been a nightmare. I’ve had to call numerous times as the tickets keep being issued incorrectly. I’ve spent hours on the phone. To date, I’ve had to call 6 times! No one seems to be accountable and zero customer service.

✅ Trip Verified | On overnight flight to Rome, my lay flat seat was broken and charging station was not working. Flight attendants were very helpful but when contacted Air Transat for a refund on the club class fee they said end of story. No attempt at any accommodations made. Avoid using them.

✅ Trip Verified | Following an issue at the airport with not having an ETA I was rejected from flying and has lost the cost of this flight due to lack of kindness and patience in the process, as well as a lack of fair guidance and fair policies to support the passenger journey. The flight was delayed and there could have been a few more minutes of flexibility to get me onto the flight. For the staff it was a simple no, for me it was lost time, money as well as business. Staff members didn’t consider that it does take time sometimes to get to the airport and mistakes happen.

Not Verified | We had a horrible experience with Transat (flight TS2513 Samana-Toronto) on August 10, 2023. The crew was extremely rude and aggressive and allowed themselves to scream at passengers. Their attitude was below allowed limit and showed lack of professionalism.

✅ Trip Verified |  My wife and I were looking for a good deal to get us to Barcelona for our Honeymoon (which was a Mediterranean Cruise). Air Transat was one of the more affordable options, and the times worked the best for us, so we decided to give them a shot. Those compliments are the last that I can give this airline. The trip originated in Miami, with a scheduled 3 hour layover in Montreal. Due to “aircraft maintenance issues”, we were 2 1/2 hours delayed leaving Miami, which made our connection paper thin in Montreal. We politely mentioned our concern about making the next flight, along with our baggage being transferred to the flight from Montreal to Barcelona. The flight attendant told us not to worry, as their were 27 others making the same connection and that not only would the next flight wait for us, but that our luggage would 100% make the next flight because the planes would be one gate away from each other. Once we landed in Montreal, a gate agent was waiting for us and the aforementioned 27 others who were to catch next flight for Barcelona. Once all 29 got off the plane, the gate agent unexpectedly informed us that we would all need to go all the way back to the entrance of the airport to go through customs as the quick transfer customs office was closed. So 29 Americans were heavily encouraged to sprint through the airport. Two elderly couples could not keep up, and no one knew if they made it to customs or not. Finally after a nearly 10-15 min run we made it it to Canadian customs and then sprinted back to the gate of next flight. We asked flight attendants on the next flight if our bags would make it. She said “oh yes, the captain is seeing to it that all of the luggage from the flight that just came is being put on this flight”. Once we arrived in Barcelona, we discovered that no bags of the connecting passengers made it. We were forced to wait in a long line at lost baggage. Finally, Barcelona officials were able to process our lost baggage claims and gave us proper documentation. After we spoke with Air Transat, they promised us that they would have our luggage to us by the time we arrived in Cannes, (the second port of our Med Cruise). However, the bags did not arrive until the 5th day. We were forced to pay an exorbitant delivery fee to the airport officials as they said that Air Transat did not pay for the delivery service typically required by airlines. During the time that we did not have our bags, Air Transat told us to purchase any clothing and toiletries that we needed up to $800 US dollars, and they would reimburse us for the costs. As of August 11, it’s been over 2 months, and the airline has yet to refund us.

✅ Trip Verified | I called Air Transat to book two flights for my son and husband. The agent was friendly but made the mistake to charged me in euros but Canadian dollars. When I checked my account, I was charged extra so I called again to get the correct, so the cancel the reservations and rebook them. This was on a Sunday, I called back on Thursday because they charges still there and not refund. They told me that the didn’t do the refund correctly and that now it would take five to ten business days when I need my money back. It was close to $4,000 CAD. It is unfair that the air line made the mistakes and the customer has to paid for and deal with the consequences. The agent could not care about my situation or even un knowledge it.

Not Verified | Horrible. Luggage lost for days. Still no luggage. Boarding a cruise in less than 24 hours without important items. Horrible customer service. Paid $11 for earbuds that barely worked. Food was disgusting, seats were uncomfortable. I will never be traveling with air transit again.

✅ Trip Verified | Not only we had major delays, I paid for seat selection on return flights, the changed the air plane and did not provide me with the seats I selected on the website. Their customer service is very poor and slow, they hang up on people who call before even saying Hello. Trays were dirty, I has to ask them to clean it.

✅ Trip Verified | Had an absolutely horrible experience with a trip booked through the Air Transat website, with a connecting flight operated by Porter. Total fail by both companies! When showing up for initial flight operated by Air Transat, was refused boarding and handed a phone number to try to fix it. After about a half hour on hold and speaking to heavily accented employee, found that they’d changed my booking to several days later. No emails, no notice whatsoever, no offers of compensation, nothing. If that wasn’t bad enough, when I eventually took the flight they rebooked me on, upon arrival at ticketing for the second leg of my trip (this time operated by Porter), I was again refused boarding. This time they said I owed them a large sum of money (about one and a half times the total price of the flights I’d booked) and would not be allowed to board until it was paid. Upon contacting both Air Transat and Porter (both at ticketing and through their phone line), both claimed it was the other’s fault, they could do nothing, and I would have to work it out with the other airline. Ended up missing the flight trying to work it out and spent the night in the airport. After hours of dealing with both airlines, I eventually succumbed to the extortion because even that was still less expensive than a last-second flight. Never felt so dirty and beaten at the whole affair. Thus far complaints after the fact have only resulted in being ignored totally (Porter) and told it was the other airline’s fault (Air Transat).

Not Verified | I flew home from Rome to Toronto an almost 10hr flight. First we were given separated seats (traveling as a couple) the check in attendant was rude and kept us waiting for 20 minutes didn't even mention that the seats weren't together. The flight was delayed for 18 minutes, no communication. The worst part was the food, it looked like left over boiled chicken with some nasty sauce and soggy tasteless veggies. Best part was the friendly air hostess and the smoothest landing.

✅ Trip Verified | Abysmal customer service! While the flight and onboard service were fine, the customer service is shambolic. During transit, they lost my backpack. There was no one at the counter to speak to, so you had to call their emergency line (together with a dozen other passengers). During the call they verified my details, where they made a typo which resulted in me missing their emails regarding my bag. They only found out once I contacted them about whether they had found my bag. They said they were not able to reach me, even after confirming my details 3 times. Then they said it would be at the Montreal airport and they would contact me to send it to Ottawa (I was travelling across the country). By the time I had left Ottawa in contacted them again regarding the status of this case. They said they sent it to Toronto. That was my next destination, so I asked if they could leave it there so I can pick it up. I went to Toronto airport and the bag was nowhere to be found. Contacted them again and they said it was in Montreal. None of the customer service agents was able to answer my question and I kept having to repeat the case to every single on of them. They told me to contact the lost baggage department (only via email), but they did not respond. After two weeks of persistent calling, I received my luggage. In the meantime I had to buy a new bag and clothes etc to be able to travel. According to the lady on the phone, I could just file a complaint and attach the receipts so I would get compensation for the incurred costs. So I did. Never heard anything back from them. I made the request 3 times, because there may have gone something wrong. Until today, I haven’t heard anything from Air Transat! This has cost me an extra few hundred dollars, which they said they would repay me. All in all the customer service was completely incapable (except for the man (I believe his name was Mike)) who was able to deliver my luggage. Very hard to reach them in the first place and especially once you’re back home. Don’t keep their promises and simply lied about repaying the damages. Worst experience I’ve ever had.

✅ Trip Verified | It was a pleasant flight going to and coming back from London. I recently flew on Air Transat for an international flight to London and they partnered with Porter Airlines for the domestic route within Canada. Unable to manage booking online because of share code; Not clear about luggage allowance; hence, I learned that my booking did not include any checked-in luggage and had to pay at the airport going to and returning from London; Blankets are for sale if you need one; Food and beverages are complementary but are just okay; bland – no pepper or salt; Cellphone charger are found beneath the seats and will need an adapter (no direct USB port); The ground service in London is much friendlier than in Canada. Never again!

✅ Trip Verified | Absolutely the worst airline I’ve flown. They will delay you, give you one meal for an 8+ hour flight, incredibly uncomfortable seats and charge $11 for a blanket. We were given dinner and our breakfast was a slice of banana bread. On the flight back home we were also in the worst terminal at Paris CDG. The price of this flight was not even remotely affordable.

Not Verified | We paid for eco plus despite having the basic economy tickets and then booked my elderly grandmother separately on the expensive exit row seats to ensure she had enough room to manoeuvre. Upon boarding the plane I realise they have changed our selected seats which we paid for without telling me and so then have to speak to the stewardess about asking other people to move, they also switched my aisle seat for a middle seat which I find ridiculous. On top of that these seats we had paid a lot of extra money for were the most uncomfortable seats I have ever sat in. They are designed with a immoveable armrest that is tiny we all came off the plane with bruises on our thighs because of the tightness of the seat, the flight was genuinely painful and none of us are extremely big people so I can only imagine someone who is a bit bigger would genuinely be unable to sit in that seat for the flights duration.

Not Verified | I was disappointed with the service and seating on my recent flight. For the price paid, I expected a more comfortable experience and better customer service. I hope the airline takes this feedback into consideration for future improvements. Unless you are travelling to Europe or perhaps to an other place but truly enjoy the pain and discomfort of seats that don’t recline, do not book. P.S The staff aren't even nice.

✅ Trip Verified | Our family was very impressed with our first flight with Air Transat. The Check-in and boarding process was smooth and efficient. Staff were friendly and very competent. The onboard experience was pleasant even though an older aircraft was utilized. We were pleased to have good legroom in economy seats for the nine hour flight. Flight attendants very friendly, efficient and attentive. The flight was delayed, but only about 15 minutes late arriving in Toronto. We most certainly will fly Air Transat again.

✅ Trip Verified | Worst flight experience of my whole life by a huge gap. The 4 hour flight took almost 10 hours and waited more than an hour inside the plane in the airport to be assigned to a gate. I nearly lost my next flight which was supposed to have 5 hours connection time. They used buses to transfer passengers to the plane. We waited standing inside a still bus parked in front of the plane for 20 minutes and transferred back to the airplane:)) but since couldn’t go back inside the airport, they asked us to sit down on the floor. The staff didn’t bother to speak english to the passengers of an international flight to Amsterdam.

✅ Trip Verified | My initial experience with Air Transat was positive, but upon arriving in Montreal, I had to walk several miles to catch my connecting flight and stand in long lines. Because I have a learning disability and anxiety (and Air Transat does not offer assistance), I had to rely on asking Air Transat agents at the terminal for help. I eventually sat where I was advised to sit, which was to the left of the gate, where I could not hear announcements and missed my window to board. While the agents on site were very understanding, the Air Transat hotline that I was told to call offered no assistance. I was not given the option to rebook the flight. Instead, I found myself stranded at the airport for 48 hours (!) and had to pay for a brand-new ticket. I repeatedly called the customer service hotline, but agents there were very rude and offered no assistance. After 200+ flights, this is the first really bad experience I've had.

Not Verified | I want to write a review about the agent David Ngoie from AIr Transat he helped me a lot since I had to change the name on the flight i booked to match my daughter's passport, I tried with the third party I booked with Flight Hub and they wanted to charge me a big amount to do that even though this was only the next day to my booking, I called Air transat and the first agent i spoke with didn't even want to check and told me flight hub has to do it. I called again and David answered and took the time to review my reservation and was able to do the change and sent me confirmation with no fee or any complications. Thank you so much David

Not Verified | This is a review for the customer service. I booked the most bargain bucket eco-budget ticket and then realised I made a mistake on my booking - worth over 1000 USD. Even though they had no obligation to refund me, they did - every penny. Took some time because they had to get approval from the accounts side, etc, but just showed how much they go above and beyond. Air Transat - thank you!

Not Verified | If you have a other option take it. Flight was delayed 3 times before they told us it was cancelled and rescheduled for the following day due to weather it was sunny when they cancelled our flight) then the flight that was scheduled after ours went out. There was no compensation given, so no hotel room no food vouchers and no compensation for a lost night at the resort. We paid for seat selection and weren’t seated where we paid for and just told to call our travel agents. I will never fly with Transat again. They completely ruined our trip. On our flight home they didn’t restock the plane so we were left with whatever food was leftover from the flight before ours so we got old stale pizza.

✅ Trip Verified | The airline and onboard service was perfect. My issue is with the resort commute service only: I was left in resort with my partner just because of having 3 minutes delay in coming to lobby! Not even 5 min they wait, and I had to pay $60 to taxi to airport in Porto Plata. I complained about it and person in charge, provided some nonsense instead of giving a convincing response. Not happy with the service there.

✅ Trip Verified | Suzanne and her associates were awesome in service. There was a unruly and abusive traveller sitting near me and they made sure he didn't hurt anyone and tried their best to ensure he was amicable as possible. The traveller should not have been travelling alone. Suzanne continually ensured I was ok and appreciated that I had to deal with this person for a long flight.

✅ Trip Verified | Our flights with Air Transat are seamless and pleasant. We traveled to Cuba this year after 3 years of Covid. The staff were so helpful and accommodating. We came home on Valentine's Day and our grandson gave Valentine's cards to the flight attendants and was allowed to give the Captain the same once the plane arrived in Toronto. Our luggage arrived in Cuba without issue and also back home to Toronto. I can't even express enough what a pleasant experience we had. Air Transat will be our go to airline when traveling.

Not Verified | At a time when airlines are getting lots of bad press, what a nice surprise it was flying with Air Transat. Both our flights to Punta Cana and home were flawless. We will definitely use Transat again.

Not Verified | We flew with Air Transat on January 1 2023 from Toronto to Puerto Plata on TS 844 and returned on January 8 2023 on flight TS 845. A most enjoyable flight and excellent flight crew in both directions. They made our air travel very comfortable and relaxing. We would recommend Air Transat to anyone flying to use .

Not Verified | The Air Transat staff in Toronto was absolutely tremendous helping with a mix-up of golf bags upon our return from Punta Cana. I mistakenly took the wrong bag and the Staff did everything possible to ensure the bag i had taken got returned to it's rightful owner and that I received my bag promptly and with the utmost care. Thank you to the Air Transat Toronto Staff. You are terrific.

✅ Trip Verified | Another great flight with Air Transat! I prefer this airline than any of the other charter airlines out of Toronto Pearson. Flew club class. Service excellent start to finish, friendly staff. Nice meal and snacks. Amenity kits, comfortable big seats, big screens. Content is a bit dated but something to entertain. Flight left on time, arrived early. Onboarding quick. Exiting the plane was quick and efficient. Bags arrived and were off the plane fast. Air Transat has never let me down.

✅ Trip Verified | What Air Transat did to me, I wouldn’t even wish that on my enemies. I was supposed to fly to Manchester on December 24 2022 for departure at 9 50 pm but my issues started with them at 5 50 pm. When they were checking me in, the whole process was sketchy where they were piling suit cases for all destinations in one area. I said how will you even find the correct luggage. Was told sir do not worry about it. Moving on, checked in all was fine when at 9 50 pm passengers were told the incoming flight from Montreal is delayed and we’ll take off at 11 30. Post midnight we finally boarded and now announcements started one after the other by the captain that were still waiting for luggage to arrive. Long story short 3 hours later , luggage still didn’t arrive and the crews time had expired, and now they couldn’t fly anymore. At 3 30 am, we were told to disembark with a departure time of 8 20 am provided. I decided to wait and at 815 am, we were told that the crew has not arrived yet and we will be taking off at 10 am. Now, We were told that the crew is on its way but somehow in the middle, the crew got lost and the pilot never showed up for the time specified. Maybe between the time he left his house to the airport, he called in sick. So what now ? Departure is at 9 50 pm at night of the following day. At this point I said give me back my luggage and I’m happy to leave. They’re like we need time locating it and the staff escorted me out to a domestic arrival area where easily 1000 bags were piled and I was now on my own to look for it. 2 hours of searching I somehow located my bag and called it a day on the worst Christmas ever! (It took me 18 hours to get out of there) I hope I can call tomorrow and get a refund! I’m sure that is going be another nightmare. This Is a combination of poor airline decisions combined with the worst airport crew in the history of North America. On top of it all, they gave out $15 meal vouchers when everything at Pearson is 20 dollars and up.

✅ Trip Verified | I’ve traveled with this airline on a roundtrip from Madrid to Montreal and all I can say is I will never fly with them again. They lost my luggage on a direct flight! They advised me to check my handbag at the check in point saying that the airplane was full and that I may have to check it in anyway at the boarding gate. So I followed their advice and I arrived to Montreal and they had lost my luggage. My bag arrived to Madrid 9 days later, and it hand a grip broken and my toiletries bag had been stolen. What’s even worse, the airline is bound to reimburse you for the expenses you incur while you are without luggage. Their policy states they will reimburse you up to 50 CAD/day for each day you don’t have your luggage with you. Well guess what after more than 2 months of claiming less than 300 CAD for the expenses I had during my trip without my personal belonging, I haven’t heard a word back from them. I’ve reached out to them like 5 times in the past 2 months and they are simply ignoring me. So at this point I assume they will simply not reimburse me any of the expenses. If you fly with this airline, expect your luggage to be lost, even on direct flights, and don’t expect any compensation for the trouble they caused you. Never again!

Not Verified | Customer service is a joke with these guys. Only two ways you can contact by phone and by Facebook chat and none of them working properly. I was on phone with automated service and music on hold for more than 2 hours. On chat more than 2 hours and none of the agent shows up. So, their false information about availability 24/7 is a just joke.

✅ Trip Verified | I have flown with this airline several times from Canada to destinations south and in Europe. I have never had any issues flying with them. As they are often the cheaper option when it comes to travel, I can get to where I want to go with ease and know i am getting great service for the price i pay. I never had an issue with their customer service as I typically am a well-prepared traveler, and know what to expect. But when I'm in the airport the staff was helpful in using the self-luggage check-in. They were quick and helped me through the process and i was quickly through Security. Boarding is always ease, and they are there to help you find your seat quickly. While like some airlines they do not provide a blanket and pillow, i did pay for Options plus, which gave me a comfort kit. I do recommend price matching with the Options plus and eco standard as sometimes it could be cheaper. As well, I suggest bringing a blanket on board for comfort and warmth. The food is typical airplane food, nothing special about it. Overall it was a comfortable flight and quick to arrive at my destination.