Air Serbia

BEG-LHR and LHR-BEG flights. I was very pleased. Flight attendants were very kind food was really good flight departed and landed on time baggage came on time. You can see that they have improved food - a lot of great desserts hot drinks refills and a three-course meal. New Aircraft's (Airbus 319 and 320) have nice exterior they aren't noisy at all and magazines were also provided. Really good experience indeed.

My family and I were supposed to travel Split - Belgrade - Copenhagen. The flight from Split was delayed so we missed our flight in Belgrade to Copenhagen. The trip ended up lasting 23 hours. Staff in Split airport knew nothing whatsoever about why the flight was delayed. Once we arrived in Belgrade overly rude staff booked us for a flight the next day at 5 pm. We had to be at work the following day and wanted an alternative return flight. After discussing the matter with a manager we were booked for an earlier flight. This took us more than 3 hours! Incredibly poor service and rude staff.

I recently travelled from Abu Dhabi to Belgrade. What a fantastic change from JAT to Air Serbia. The staff were very welcoming. There is still a little bit of work to be done with making sure all crew understand that customer requests and their safety is the priority rather than colleague gossip. I was very satisfied with the meal and the variety of drinks provided. The only problem with the trip is the lack of inflight entertainment which is easily fixed with the ipad version like the ones provided by Qantas domestic and Jetstar. I will fly with Air Serbia again in the coming months and look forward to see the airline continue to improve their image and service.

WAW-BEG-SKG-BEG-WAW the flights departed on time polite and smiling staff speaking good English relatively new planes baggage arrived without delays. Food was very bland though a sandwich and a tiny bottle of water which is okay for short haul flights. Good price/quality ratio so I can call my experience with Air Serbia positive and I would recommend it.

BEI-BEL-CPH and CPH-BEL-BEI: Took a return flight from Beirut to Copenhagen via Belgrade. On both legs the flights were delayed (from BEI-BEl and BEL-BEI). The luggage was delayed for the majority of the flight on both legs in Copenhagen and Beirut. Absolutely dreadful. In Copenhagen the flight was on time but decided to shut the bag drop off an hour early to the amazement of airport staff. The food is inedible and there's no in-flight entertainment. I fly regularly this is the worst experience I've had with an airline.

AUH-BEG-LHR. AUH-BEG portion: relatively new plane A319 great food with a local flare (I asked for a lactose-free meal and it was better than expected) comfortable seats FAs super pleasant; great service. BEG-LHR portion: older 737 but totally ok. Great service courteous staff nice meal. Very pleasantly surprised by both flights. Thumbs up!

Belgrade - Beirut. Great staff and good food. But and it is a big but these frequent delays on Air Serbia is not acceptable. Punctuality is a must. The nights flight 3 hours late and arrived only after 6 in the morning. Not good at all when planning meetings etc. If punctuality does not get better soon I have to opt for another airline despite the good service onboard.

I had a flight from Sarajevo to Paris via Belgrade. The quality of service is considerably improved after rebranding JAT into Air Serbia by Etihad. The food was served for both flights was a small sandwich from Sarajevo and cold meal from Belgrade. The staff were very efficient pleasant and communicative. However I have one general observation -–both flights were delayed about 1 hour. I observed that a number of flights operating by Air Serbia were delayed. This was a bit stressful taking into account one hour stopover. The air company should pay more attention on punctuality and ground staff who suppose to provide assistance to passengers. Otherwise the trip was good and I think the company is on right track.

In 40 years of travelling this was the first time that an airline could not offer hot drinks due to lack of hot water. On a different matter how is it possible to assess an airline without addressing their Baggage and Compensation issues which are such an integral part of the total experience?

Tivat to Moscow via Belgrade was late 3 hours and 32 passengers missed connect flight! We were put in filthy Slavia hotel in Belgrade. I reached Moscow only in the evening on the second day. My claim report wasn't answered!