Air Niugini

✅ Trip Verified | Hoskins to Port Moresby. Waited 2 days for our cancelled flight to be reinstated even then we had to continually ask ground staff what was going on or for information. Eventually told 6 hrs later our plane arriving from POM was experiencing technical issues which was a total fabrication and lies, I received a phone call from a pilot friend who said they didn't have a captain available. I have been flying in PNG for 30 years and this has been the worst experience. By the way PNG Air managed 5 trips into Hoskins in a 10hr period and all their customers are enjoying Christmas with their families. Guess who I'm flying with in future. Way to treat your valued customers.

✅ Verified Review | Singapore to Port Moresby. Given the limited choice available on the market to reach Port Moresby (only Qantas and Air Philippines travel there) I was forced to take Air Niugini. It was a very pleasant surprise. Plane was not too old, cabin was very decent, clean, entertainment somewhat limited but of reasonable quality. Food was ok, plane is almost always empty, which means lots of space also in Economy. Board personnel is not as shiny as you could see on Emirates or Qatar, but kind, gentle and professional. A surprise.

✅ Verified Review | I was travelling on an Air Niugini PX187 from Mt. Hagen to Port Moresby on 31/3/2017. The check-in was a chaos and in the end flight was cancelled at short notice (as it was time to board), as was the flight on the following day we were transferred to (PX 181). In the end, the total delay was 24 hours. For the whole day on Saturday (8.30am to 5pm), we were made to wait at the airport with no food or water provided and no information on when we might be able to fly. The staff were unwilling to help or offer any kind of assistance or volunteer any information. When I enquired about refreshments for the passengers I was told that it was 'not the airline policy’ to take care of their passengers even in case of delay which was entirely the fault of the airline. When we finally arrived in POM at 6pm on the 1st of April, our luggage was left behind. Again, no specific information was provided by the airline as to when they would arrive, only an approximate “maybe tomorrow”. We went back on the following day and received 1/3 of the checked in baggage. The other two bags didn’t arrive. My colleague went back again in the afternoon to check but still nothing. I gave up as life is too short for this (no chance the airline will follow up on your behalf). I wrote to the airline but haven't received a response. I have never experienced such attitude and negligence by any other airline in the world.

✅ Verified Review | Sydney to Port Moresby. Air Niugini use a remote hard stand for boarding in Sydney. Passengers can expect to catch a bus to take them to the aeroplane. Economy Class Seat 12B. The seat pitch on the Boeing 737-700 is ridiculously tight and is much much less than their 767s which I fly very often. I use Qantas 737-800s every 1-2 weeks and they offer a much better seat pitch. I am 189cm and my knees were jammed against the seat in front on the Air Niugini 737-700. The seat cushioning and lumbar support is near non-existent and passengers should expect to have back and leg pain on arrival. The 767 is the same. The seats fail to lock up right and recline on take-off. My seat gradually reclined to the full reclined position on it's on which severely impacts the limited space for the person seated behind you. The IFE on their Boeing fleet (767 and 737) has issues. The touchscreens rarely work and register phantom touches consistently throughout the flight. These either sequence the exit movie button or turn the volume to max. The passenger in the seat next to me screen's orientation was upside down. The food is relatively good for an economy flight. General condition of the aeroplanes are showing their age.

✅ Verified Review | The most useless airline I have had the misfortune to experience. Booked flights in January for July holiday to take our mother back to Rabaul after 47 years for her 70th birthday. Arrived prior to the other 8 family members only to be advised my flight was cancelled. Rebooked on same day only for this flight to be cancelled. All due to the fleet being 'unserviceable'. No communication of cancelled flights, even when at airport. Forced to stay over night in Moresby, flight rescheduled for 8am, only to be cancelled. Finally after so many attempts, I had to pay $380AUS to fly with the alternative non government Air PNG airline so I could start my actual holiday and join my family. These forced changes rendered my pre planned expense and time useless. I felt sorry for airport staff who are placed in this position due to pilots striking. I felt very sorry for customers who were forced for to wait 5 days before they could get to their destination.

Port Moresby to Brisbane with Air Niugini - relatively expensive airline although not on routes from PNG to and from Brisbane and Cairns in Australia. Planes are old but have been refurbished with quite comfortable seats and have quite a good in-seat entertainment system. The toilets are clean, which is a plus on any airline. Meals are actually very good and probably amongst the best of any airline I have flown with (at least in economy). However, what sets this airline apart from many is its cabin staff who are very friendly and nothing is too much trouble.

A smooth 2 hour flight with Air Niugini from Singapore to Port Moresby. Orderly boarding and very polite cabin crew. The plane was spotless. Varied selection of movies, music and television shows. Satisfactory meal and drink service. Would not hesitate to fly again or recommend.

Port Moresby to Singapore with Air Niugini, and they provided the best assistance and service I have experienced. The ground staff and the check-in service was wonderful and very quick. The staff is professional and helpful. The 6 hours flight from POM to SIN journey was very comfortable and relaxing. The crew were very decent and helping. Overall wonderful and memorable experience.

Over the past 40 years I've travelled to many destinations around the world on many different airlines, but none of them have even come close to punching above its weight than Air Niugini. I've been flying Air Niugini ever since I was pleasantly surprised over 18 months ago, and the experience has been consistently great. It is what one would expect from an airline, but to deliver a world class service amidst challenges is what makes Air Niugini stand out for me.

Air Niugini planes in good condition, decent staff and good pilots. The food on the international 767 was good and the seats have good IFE but a limited movie selection. It breaks down a bit on domestic flights though. The planes (Dash-8s and Fokker 70s) and pilots are still good and inflight service OK, although you'll only get 2 small cookies and a small juice container (finding plain water in PNG is bizarrely difficult), however ground service is pretty bad. Port Moresby check-in is a madhouse and locals check huge amounts of baggage (note that the free amounts are small - 5kg carryon and 16kg checked, although if you're connecting from international they will usually allow whatever allowance you had for that flight), which means that late arrivals are often bumped due to the plane hitting the weight limit - so check in early! And then hope that your luggage actually arrives - I've already had misdirected luggage on my 4th flight in PNG. The weather contributes to frequent delays and cancellations and the handling of rebookings is poor. Still much better than most domestic flight experiences that I've had in countries like this. Overall score of 7 considers an 8 for international and a 4 for domestic.