Air India

✅ Trip Verified | Worst flight, no inflight entertainment (screen doesn't work). No navigation in 15 hrs flight. Seats don't recline. Cannot call air hostess as buttons don't wor.k Washroom so so dirty and they don't even clean after few hours of flight. Overall very old and dirty plane. Not recommended at all. Avoid if you can. Its very bad experience

Not Verified | We had a flight on Air India departing Delhi on a Saturday at 15:20, supposed to arrive in San Francisco at 18:20. Air India first changed our flight just hours before departure, they then changed it again later in the day. The flight was not cancelled for weather, war, or acts of God. No reason was ever given. After the changes, we were finally boarded on a different flight departing Monday afternoon, 2 days later. All during this time, Air India didn't offer any kind of compensation; no meals, no lodging, no nothing. We had to stay at a hotel 2 nights at our own expense. We wrote to Air India and explained the situation, asking they pay for the hotel and meals. They wrote back "In the case of your booking to SFO we humbly convey to you that you were given alternate flight and that you travelled till your final destination". NO mention of the 2 nights at a hotel we had to pay for. If they would have delayed us for a month, would we still be liable to pay for our food and lodging!?!

✅ Trip Verified | Very third class services of air India. We were in the line at 3.45 am to the airport for 5am flight there was no call given by that supervisor. only 2 people were at the counter. That lady was very unprofessional and not well mannered. She had not accepted our tickets we had to cancel it. Very disappointed. Horror experience

✅ Trip Verified | I am extremely dissatisfied with Air India. Despite my family repeatedly warning me not to travel with AI, I thought of giving it a try. On my way from DEL to LHR , my inflight entertainment did not work. This has been such a common complaint from my relatives hence they warned me. I pressed the call attendant button but they would just turn off the sign. I pressed the button 4 times and on all 4 occasions they turned off the sign from their end. Frustrated I went to cabin crew area where they were just talking. I dont have any issues with them laughing and talking , it is their right. My problem is why they kept turning off the help calls? I explained that the inflight entertainment did not work. They asked me to sit. 5 mins later, a lady came and said its a common issue and the fact that the flight is around 8 hours, I could sleep during this time. I told her yes I would sleep but no one should be commanding what time I do what. She said maybe I can give feedback as none of Air India inflight entertainment systems work in any plane.

✅ Trip Verified |  The airline is part of the Star Alliance but is not an airline that lives up to the normal standard. The plane was supposed to have inflight entertainment but the majority of the screens were not working. Might be a problem in one plane but as it was the same on both flights it is most probably a systematic problem. Please prepare to have your own entertainment with you. The food onboard was really bad (normally I like the kind of food served in India but this was really bad). Take something to eat with you if you are foolish enough to go by Air india. The plane was dirty and even though the space was fairly good I would warn you for the not so pleasant flight. Service was ok but the limits of all type of drinks was not good (I only drink nonalcoholic and still there was limits). My travel was delayed by almost 5 hours and that was according to the staff on the ground due to technical problems at first and then after finding an alternative plane they needed another crew as the other had to many hours. When I asked for compensation of 600 Euros (not for a full refund) they changed the delay cause to bad weather and not technical issues!

Not Verified | It’s a bad experience. The flight timing was 22.40pm on 11th Feb from Mumbai to Abu Dhabi. But they changed timing as 12.30 on 12th Feb, 1.40am and then 2am. But still not sure when they will depart. It’s so disappointing. And for the delayed refreshment they are not proving any Coffe or tea. And providing only specific meal with smallest water bottle.

✅ Trip Verified | Had a very good experience. Very polite cabin crew. We were travelling with a child and they were very helpful. Food was great. On time arrival and liberal baggage policy for international routes compared to American and European airlines. Clean flight and good enough in flight entertainment

✅ Trip Verified | Cancelled flight Hyderabad-Delhi-Paris. My wife, my daughter and I arrived at Hyderabad airport at 3a.m. on January 15 2024 we saw that our flight AI 559 to Delhi had been cancelled, we received an email at the same time. We tried to get information and find a solution during 6 hours at the airport, no one could find a solution for us or give us reliable information. 6 hours waiting at the airport from 3am until 9am for nothing. Then in the afternoon, one Indian friend helped us calling Air India, we managed to schedule the cancelled flight by Air India for 2 days later, on January 17. The plane we took from Delhi to Paris was horrible, dirty and old, entertainment system was not working, the food was horrible. Air India refused to give us a commercial gesture and compensation for all these inconveniences.

✅ Trip Verified | Our worst flying experience. My wife and I were flying Air India from Ahmedabad to Newark via Mumbai. Our first flight was delayed (from 8:25 pm to 9:25pm) and we were informed just a few hours before. After arriving at the airport, we were told that our connecting flight form Mumbai to Newark has been cancelled and that we would have to fly to JFK in NY instead. We insisted that we would prefer to fly to Newark but no one could guarantee us a seat to Newark even a few days later. We were told no flight could be seen in the near future and that we should take the flight to JFK. Well, the flight from Ahmedabad was not delayed by an hour, it did not depart for another hour and a half (@ 11 pm). By then, we had been at the airport for 5 hours but no one offered us any food vouchers or water. After arriving in Mumbai, we had a heck of a time getting to the gate due to the distance and security check, etc. The flight to JFK was scheduled at 1:45 am and we were sure we couldn’t make that! Even worse than that is the fact that while we were trying to reach our gate, we heard an announcement for an Air India flight leaving for Newark!!! We were lied to about the Newark flight being cancelled and bumped onto another flight which reaches at an airport that is another hour away form Newark. We did not receive any prior notification as with the first flight but were surprised at the check-in counter. Meanwhile, the flight to JFK was delayed by a little over an hour and finally left at 3:00 am with us on it. We had to make other arrangements to get home and it cost us more money!! There was no talk of any compensation for inconvenience or any other options by Air India.

✅ Trip Verified | Delhi to Dubai, flight AI 995. It was a fabulous experience, I have been a club Vistara and Singapore Airlines traveller for many years, have been a platinum member for many years, but my experience today travelling business class from Delhi to Dubai has been fabulous. From the check in, boarding, the in flight experience, the ambience, and not to forget the courtesy of the staff has been amazing, it exceeded my expectations. Have been doing business class for a long time, never had expected air india to be this special. Definitely my next flight is Air India for sure, and many more to come for sure.