Air India

✅ Trip Verified | Worst flight experience ever, the chairs were broken, one couldn’t recline and other won’t stop reclining. There was a chewing gum just in front of my seat. No regular service, ring the bell and nobody will come for hours and eventually you have to go get water and everything you want. The armrest was broken as shown in the photo here. They have screen but earphones don’t work. I asked for a cup of tea I was told we are serving food right now so later will bring it, after an hour I went again n was told sorry now we can’t give you anything as we will land in one hour and we forgot to bring before. The whole crew was sitting in the back chilling.

✅ Trip Verified | My wife's with my Infant flight was delayed 5 hrs from the actual arrival time so the domestic connecting flight missed and next flight after 10 Hrs at the airport. No food and no proper accommodation provided because of their mismanagement and my wife had to sit the whole night with luggage and our 8-month child at the Delhi airport. Complaint on the airline's website but after 1.5 months also no acknowledgment of their mistakes nor a simple reply back.

Not Verified | We had purchased a business class seat for my mother as she recently had major surgeries and her legs needed to stay elevated throughout the journey. The seat recline didn't work the entire time, the seat was normal as an economy class. The main reason for us to buy the Biz class for the comfort of her travel which was not the case here at all. I have try calling AI since last three days no answer. If you try to book the flight the calls goes through immediately but if you call for any other reason no one ever picks up. I have submitted an online feedback no respond. I have sent an email no response. We were told by the crew member that since she had an issue with her seat she would get a refund back, but how will one get a refund if there is no way to contact anyone? This was waste of our money. I do not recommend anyone to fly Air India.

Not Verified | I had booked a business class ticket using miles for travel from San Francisco to Delhi on Feb 21st. The ticket was booked and a seat was assigned 2 months prior to travel. I knew that there was something amiss when I tried to check in 24 hours prior to departure as it kept asking me to contact an agent. Of course true to Air India’s style there was no way to get through to an agent. When I arrived at the airport and presented my confirmed ticket to the agent she without any explanation called her manager. This is where the rudeness and complete disregard started. The staff who is supposed to be a supervisor came and without a greeting or an apology states “you have 2 options, you can take a non working seat in business class or move to economy.” When I said that neither of those options were acceptable she responded with “then I cant help you as I have to give your seat to a paying passenger” and in the same breath asked the agent to take the next passenger with no resolution to my situation or problem. When I refused to move she basically moved the agent to another desk and started talking to the next passenger, completely ignoring me as if I did not exist. I kept talking and she completely ignored me. I was also informed that she was the only manager and that I had no recourse. Imagine standing at the airport with a ticket in hand and no airline employee willing to do their job and get you checked in. I then walked over to the united counter to try to see if I could fly united – unfortunately the united flight had just closed so that option was lost to me. I explained my situation to the united manager, who then contacted Air India. At this time I realized that their staff had lied to me and that there was a manager higher than her on site. It took the involvement of another airline’s manager to bring the until now invisible Air India manager out of her office. She stepped in and informed me that the business class seat that they were willing to reassign me to (not my original seat) was manually functional ie. broken but could be moved manually. I had no choice but to accept this less than ideal offer. When I got on board, I did ask the flight attendant to check that the seat was indeed manually functional. At this time the ground staff reentered the plane and interrupted my conversation with the flight attendant by screaming in front of all the other passengers “I have spent 1 hour with this woman and told her that the seat is broken.” She was curtailed from continuing this rant by the flight supervisor and passengers sitting in 14A and 14C. Anyway it so turned out that the seat was completely broken. They finally moved me to another partially broken seat. This seat required manual adjustment and even manually the foot rest would not come into complete upright position so essentially the FAA rules were broken during take off and landing. Finally the plane was filthy, the entertainment non existent and the food terrible. Anyway I made my way to Delhi in complete misery.

✅ Trip Verified | Bangalore to Muscat. Please don't travel in this airline. I have been waiting for refund around 12000rs since last 1 year, every time when we call customer care they will tell some stories.

✅ Trip Verified | This was my first time flying Air India after its acquisition by its founding owners Tatas and to be honest I was'nt expecting much of a change in the hard product given the turnaround of the interiors, etc would take time and I would give them at least a year to refurbish their entire fleet and replace older planes with newer ones. However, I did expect to see changes in the Soft Product like Ground staff, Cabin Crew, Inflight meals and most Importantly the On Time Performance. I was very impressed with the overall time management of the ground staff who ensured on time boarding. The Cabin crew was courteous and ensured that all the pax wore masks for the entire duration of the flight. Air India offers free refreshments or meals on a short 60 Minute flight like this one so I was served a refreshment box with a veg puff, tetra juice pack, Tomato ketchup and and the crew was kind enough to serve me another snack box when I requested. Overall it was a great short flight and would fly them again.

✅ Trip Verified | Traveling with Air India get worse and worse. They don't provide pillow and blankets, they don't serve soft drinks, hard drink, tea or coffee on seat. You have to go the service station, sometime passengers don't know and they wait all the time for drinks. Like me and didn't announce that. For snacks they serve that 10rupees bread cold sandwich and breakfast quality is ok. When you ask them for these things they give excuse of COVID. So from my experience I would not recommend anybody to travel with them.

Not Verified | I will never book ticket with Air India. They cancelled the flight 12 hours before and scheduled it two days later. Again they canceled 12 hours before second time and scheduled to next day. Customer care support is worst and they just keep your call in hold more than hour and simply cut the call without details and also they never call back even mentioned to give a call back if call dropped in between. I had to call 5 times to speak with customer care support and it took more than 5 hours. Worst management and they don't care about customer satisfaction. I am not going to travel with Air India.

✅ Trip Verified | During the summer of 2020 I wasn’t able to take the plane because of covid, and my 700€ ticket still to this day hasn’t been refunded. I have called and waited, and spent so much energy on this company, but they took me for a fool and still haven’t been able to refund me. Their service company is horrible and several times they have hung up on me while I was waiting. Never ever buy a ticket from them as you will never be paid back if you do not take the plane

✅ Trip Verified | I had to transit through Delhi and was asked to do a repeat PCR in spite of already holding a negative PCR report from my first flight. By the time I got the test done in the airport, I lost my connection. I approached the desk of Air India and was told there was a later flight and I need to pay 3000 INR to get into that flight. I arranged to pay but they asked to see the negative report of the new test. When I brought the report I was told now the change fee had increased to 4500 rupees. In desperation, I agreed but was told they would only change the flight after I brought the luggage that was checked on the earlier flight. I got my luggage and as expected the counter staff of Air India told me now the change fee had become 7000 rupees. I was desperate to reach my destination and paid it but I dread to even think the plight of those who were wailing at the counters since they did not have the means to pay.