Air India

✅ Trip Verified | I had connecting flight with Air India from Delhi to Kathmandu. I had a worst experience with check-in officers, they didn’t give us boarding pass showing unnecessary reasons about baggage that we had checked in at Chicago airport. They were asking for extra Money (15$ Usd) for luggage which we checked in for baby. They also asked for our vaccination card which they didn’t even see, they were just trying to check if we have that or not. They were not checking vaccination cards for other passengers though. I was with baby travelled for 16 hours, I was unable to feed my baby in transit.

✅ Trip Verified | I traveled with my 2 kids. The older one is 3-years old and younger one is 1 year old. We have requested a basinet seat and they told us that you should request it at the check-in counter so they can give it to you. When we went to the airport for check-in, we came to know that our flight was 4 hours late and they said basinet seat is not available. Everything was okay for us other than not informing us for flight was late. When we asked them about our next flight connection, they had no answer about it. When we reached Delhi, we came to know that our next flight was the next morning. As I had 2 kids with me i asked them to provide accommodation but they refused to provide any accommodation. It was a horrible experience for us that they are not happy to understand the situation of their customer. Customer service desk people are hopeless, they are not happy to listen anything as it is our problem that our air India flight was late. Never travel with this airline. They are hopeless.

Not Verified | Air India flight is delayed for 12 hrs. No one was responding about the expected time. They simply showing please wait. And the staff was very arrogant and not even responding for customer queries about the delay. Most of the people checked in to airport @ around 6AM and waited till evening 8PM. Flight started after 8PM. Worst behavior from the staff and no one available for most of the time at the air India service help desk for proper information about expected time

✅ Trip Verified | Very disappointed with the service. Every time I have travelled with this airline it has never been on time. Always delayed. Ground staff not very helpful.

✅ Trip Verified | Denied boarding AI0489 Delhi to Surat Air India removed us from our flight and gave our seats to other people without our consent, the next flight is 24 hours later. I could have made it on an Indigo flight but they refused to book for me. A pathetic staff was so rude to us yelling at us and said we have to take it or leave it. This airline needs to be held responsible for how unprofessional they are. We were with at least 7 others who were also flying from Srinagar and going to Surat. They were all allowed to get on the flight. We were physically held back. When i asked why they admitted they gave our seats away. Perhaps you can do that if there's a flight in the next few hours maybe. But to assume that we can wait 24 hours for the next flight is completely unacceptable. Did they think we were going to be happy they put us in a hotel that's like a jail cell with no windows. A dump. Disgusting airline and pathetic after service. No responsibility. No accountability. No explanations given.

✅ Trip Verified | I chose to fly Air India because of its Star Alliance affiliation and the fact that its prices are reasonable. In general, I was quite pleased with the flight. The business class section on Air India's international flights is getting a bit long in the tooth. The colors of beige and light red make it appear somewhat tatty. I believe it is overdue for an upgrade. The seats are comfortable but do not recline to a flat bed, they just reach an angle that is not all that comfortable for sleeping. I kept sliding downwards and had to constantly adjust my feet. There is a wide selection of food choices and I enjoyed my choice. The service is good with lots of attention throughout the flight. The entertainment services pale in comparison to other international airlines. Only a few movies are offered. I would not hesitate to fly Air India again.

✅ Trip Verified | Terrible experience, incompetent and rude personal, outdated systems, old planes with half of TV on long flights not working. There is no choice at meals you get what you get. Pricier than middle east airlines and yet offer far less service. Just wouldn't recommend to anybody, never flying with them for sure.

✅ Trip Verified | The food served was very bad and substandard, and needs improvement. The ground staff was okay but needs improvement. The airline staff was supportive.

✅ Trip Verified | This is my first flight with Air India and it was very poor services. 1) I order veg food and someone came and said we are short with veg so we can give chicken only 2) It’s a long journey and my screen is not working for the whole flight 3) I press attendant button as I need water but no one came for approx 30 minutes then I went to get some water. 4) The hand rest is also broken it’s totally uncomfortable fight and experience for me. I won’t prefer to travel with Air India in future due to the poor services and management.

✅ Trip Verified | A domestic flight which uses Boeing 777-300ER . Boarding was smooth, separate for business and economy class. Seats were in 3x3x3 configuration, comfortable seats, good food, courteous cabin crew. IFE wasn’t working, they should look into it. And ticket price was at par any other flight operating same day.