Air Europa

Miami to Lisbon via Madrid, and my Air Europa experience was perfectly pleasant from start to finish. For their prices I found courteous and delightful service, more than acceptable food and an overall experience I would happily repeat. This is perhaps and an up and coming airline but I feel they are on their way to a respectable share in their market. Thank you for an enjoyable trip!

I had the journey from hell with Air Europa, flying London to Havana via Madrid. Starting from check-in at Gatwick Airport, there were only 2 counters open for the flight to Madrid, which extended the check in time to 1hr 15 mins. This left me with no time to buy food and other necessary things for my trip. I had to rush through security, then rush to the gate hungry. Arriving in Madrid the plane was held without the doors opening (which happened the previous time I took that flight and the same excuse was given) for 20 minutes, so I had to again rush through to my next flight. After boarding we were held inside the plane for 2 hours before it took off, which was exhausting and considering the lack of oxygen suffocating, besides the fact that I was now starving. As soon as I boarded the plane, one of the cabin staff wanted to move me from my seat without any explanation. He kept dragging me to different seats all over the plane and when I enquired why am I being moved, he got angry that I am asking. Then I thought luckily I was given a vegetarian meal (which I was not on my previous flights to Havana and back despite booking the meals in advance and even though I complained officially and filled up forms I received no response). The meal was horrendous. It consisted of half-cooked pieces of green beans and carrots and a rice. When I asked the air-hosted for another piece of bread she completely ignored me and never gave me anything. Then after arriving in Havana with over 1 hr delay and waiting for 1.5 hrs for my luggage it was lost with no record where it was. The Air Europa representative told me it is not her problem where my luggage is and that I should call head office in Spain for details. I called the office the next day and they ensured me my luggage is arriving that night with the 6.50pm flight and I will be immediately contacted by their representative to arrange delivery. At 10pm I had still not heard from anyone from Air Europa. I called the airport and was told by the airport staff that my luggage was there and with Air Europa and it is up to them to release it. At 11pm I had to take a cab across Havana to go to the airport to collect my luggage. As a result I had incurred additional expense of cab, telephone charges, buying temporary clothes, having to cancel a trip to another province in Cuba. Out of a 10-day trip, I went through such a horrible experience. I have never had such a horrible trip combined with appalling service and complete lack of consideration and customer care. Upon my return I immediately contacted the airline to complain. I was told to e-mail as their web-site would not recognise their own flight number. I have still not had a response.

Alicante to London Gatwick via Madrid with Air Europa. Possibly the worst experience on ground and inflight I've ever experienced. Flight from Alicante to Madrid was okay, though the planes are very dated for domestic flight and operated by Swift Air (ATR). After arrival in MAD discovered the flight was delayed by 1 hour. However, boarding was supposed to start 15:20, but no updates from ground staff when we were waiting until 16:00. At this point I approached ground staff to ask when to expect to depart. They flogged passengers and myself off with the flight was delayed arriving and now cleaners we late. However that plane had been sitting there on the tarmac since before original departure at 15:00. Ground staf told me to look at the screen which then the time then changed to 16:30. When mentioning what will happen as I will it looks like I will not make my next flight which had originally 2.5 hours between the ground staff just said "if it ain't Air Europa or partners we dont care". Ive never expereinced such poor attitude and rudeness in all my flying years. Eventually we boarded at 17:10 when it was stated they now have cabin crew available leaving 2.5 hours late. In air, the cabin crew almost ignored passengers and not even offered any drink during meal service which was not exectly of the best quality. I chose to to pay for anything but would be nice to be asked if you want any drink. Overall experience with this airline is appalling. Never flying this airline again.

Gatwick to JFK via Madrid with Air Europa. The flight crew were unhelpful, rude and snappy on occasion and unfriendly. Travelling to the United States it was well over 2 hours before we were offered even a drink of water. When the food finally arrived, they had run out by the time they got to us so ended up with some overcooked pasta and a blob of sauce on it. My daughter was huffed at on the return journey because she asked politely if she could have the bread as this had been missed off her dinner (and was the only thing she could eat). Had to wait a long time on the plane while they put our luggage on. The outbound flight we couldn't sit together on and although we were told on the way back we would sit together, this was not true. The outbound plane was very old and turbulance was really felt. We were charged $3 for headphones on way out and $4 on way back - neither worked so couldn't watch the IFE - heard other people complain too - staff were not happy when we asked for our money back and took an hour to do this. We were only offered drinks twice through the whole flight. Would never use this airline again, I've travelled on other economy flights and received much higher service.

This was the worst flight I have ever experienced. I understand it is a Spanish airline but no one said a word of English. The flight was delayed for 2 hours and no one gave me a reason why. They never told us when we were boarding or when we were taking off. One minute I was staring at the runway, the next I was mid-air. The seats were uncomfortable. The food was terrible. I would've rather paid twice as much for a better airline than to fly on AirEuropa again.

Madrid to Amsterdam with Air Europa. Despite their good intentions, the cabin crew could not cover the lack of interest of Air Europa in their business class customers. Horrible food, lack of drinks (after one service no more drinks available), no leg room (same pitch as tourist class?) and an overall tired impression of the aircraft. This service level is not to be taken serious as a business class product.

Flew Air Europa from Madrid to JFK and the worst airline ever. We chose Air Europa not because it was cheapest, but because it had departure time we wanted. Started at check-in. This was the only airline that insisted on weighting my laptop bag. Even discount airlines we used in Europe didn't do that! Carry-on luggage yes, laptop bag nobody. Got only worse from there. No in-flight entertainment for transatlantic flight. Plane itself in bad condition. Overhead luggage compartment was shaking all the time and making cracking noise. Asked for water - was told have to wait until after turbulence. Never got any. In short, worse than discount airline service at non-discount price.

Amsterdam to Tenerife via Madrid with Air Europa, and this is the worst airline I've had in my life. A 7 hours delay, and they flew us to another airport. Had to take a bus and cab on own costs. Car rental company was also closed, so we had to take another cab to Tenerife North the next day. No compensation or "sorry" had been given by the airline. No more Air Europa for me.

Too cheap is not good either. The Air Europa flight was fine, but the return flight from Havana a disaster. The return flight from Havana was 3 hours late, no information about this delay was given, even later on the plane. Our connecting flight from Madrid to Munich was long gone, we began asking questions until we were given a replacement flight from Service Counter of Air Europa (Iberia) - printed on an A5 piece of paper with dot matrix printers! The problem was that we did not get our luggage, as we were sent to the wrong Belt. We asked for help, and they said suitcases would come in 40 mins. They did they not, we asked again, with another employee who reacted a little hectic, began to call. We had to change the terminal twice (Madrid is a big airport). Then the flight was already closed. Conclusion : 3 hours delayed, an 8 hour flight, 2 hours waiting for luggage, running around 2 hours to find a night in a hotel paid by airline. Since we were left nearly alone, no one cared about our concerns. Never again with Air Europa.

This Air Europa trip from Lisbon to Montevideo via Madrid was the worst travel ever. There were no TVS, no earphones in a 12 hour flight. My seat didn´t recline (and also not the ones of my seat neighbors). The food was poor, but worst of that there were no spoons, or milk, or anything. One man ask for a spoon to mix his coffee, and the stewardess give him a napkin. I asked for milk for my coffee and the stewardess say that there was no milk! The bathroom was disgusting, the floor wet, the tank wasn´t working either. I understand that at Economy class you can ask for much, but service is just horrible. I will not recommend this airline.