Air Europa

✅ Trip Verified | Gatwick to Salvador Bahia via Madrid. From the very beginning, the service was disorganized and short-staffed. I was left standing in the check-in queue for 90 minutes in order to drop off my case, after I had already taken the time to check-in online. There was no bag-drop facility at Gatwick. Shortly after arriving, I found out my flight was delayed from another passenger. I was confidently assured by on-board staff that the connecting plane would be held for us as there were many passengers however ended up missing the connection to Brazil due to the lengthy delay. I was instructed to go to the Air-Europa desk in Madrid. I arrived. I waited. I was told to go to another desk. Here I waited for no less than 6 hours sitting on a cold floor. No water/refreshments were offered. No apology. No information. Absolutely nothing. People stood with babies. No preference was given to them. I have never in my life been treated so appallingly by any company, never mind a company I have paid a great deal of money to. Just 2 members or staff were left to deal with two planes worth of people. It clearly shows the lack of regard and appreciation you have for your customers. Not even out of sheer courtesy was I asked if my new flight details were suitable, nor was I given any option. The on-board service added to the misery of the entire experience. Flight attendants were not attentive, and I was ignored multiple times. The food was the worst airline food I have come across, and I don’t say that lightly. As a seasoned traveler speaking honestly, it was one of the worst experiences I have had to deal with from start to finish. I have previously had long-haul flight delays with other companies, but never have I experienced treatment like this. I would urge anyone I know to reconsider using your company in the future. Throughout the entire period, I received no correspondence whatsoever; in my opinion showing a total disregard for passengers’ welfare, comfort and appreciation of their custom. I am still in awe at the unbelievably poor level of customer service that was shown. As of today, it has been over a week since the chaotic situation and I still have not received a single email from you apologizing. As a response to a recent complaint via Facebook as the customer service is a 'no reply' email, I received a copied and pasted template email in which none of my complaints were addressed and no apology. My impressions of Air Europa can’t really be any lower. I'd gladly pay extra not to have to go through that again.

✅ Trip Verified | Amsterdam to Madrid. Always problems with checking online. Then as a platinum frequent flyer I can't choose seat online and then I have the worst seats. Only airline I have had this problem. Even budget airlines like Ryanair or WizzAir provide better service than Air Europa.

Not Verified | Rio de Janeiro to Madrid. It was a really good experience, I was client of an error that happened in the company's site and It was a surprising experience, I hadn't heard about Air Europa and it didn't seem to me a good one that time. The food was amazing, the seat was fine, staff were really friendly but the entertainment was not that good, it's an app in your mobile phone that has more or less 10 films, but there's a not so expensive Wi-fi.

✅ Trip Verified | Rome to Madrid. I was at the end of a trip to 4 countries in Europe. I had a carry on bag which I had used for the trip. When I got out to the tarmac someone from the airline told me to leave it and that it could be picked up at baggage claim. Needless to say my bag never arrived and was never found/returned.

Not Verified | Madrid to Paris. I have never seen such terrible service at a boarding gate. I was traveling with a handicapped person, and they were treated like an afterthought. Every other airline I've ever traveled with, boards people with trouble walking first so they can have an easier time navigating to their seats. Not Air Europa! They bring them in at the very end, without a thought of how hard it would be to walk through the full flight. Really horrid behavior. There was one guy who was giving every passenger boarding a hard time. Putting tags on stupid things like purses. If you hate your job so much, why are you there?

✅ Trip Verified | Madrid to London with Air Europa. Frankly I have been treated better as a Ryanair passenger. It's clear that the airline condiders some passengers as "inferior". Shameless behaviour at the boarding gate.

✅ Trip Verified | Amsterdam to Madrid. Very bad website! Even though I bought a ticket with them I couldn’t add services or choose my seat. On check-in couldn’t select my seat so they put me on a so-so seat. Then when boarding they changed to an even worse seat! Even though I am Platinum at their Skyteam alliance. This is a really bad airline overall and can’t advise anyone to fly with them. This is not the first time! They also have very poor and strange lounge access which doesn’t make sense. Also seat space poor.

✅ Trip Verified | Lisbon to Bogota via Madrid. Terrible airline. Do not fly with Air Europa, even if you have to pay a few more dollars for another airline, you’ll be thankful. We were given an e-ticket with no indication that we would need to pay for checked baggage. Upon arrival at airport, we were forced to pay 240EUR for two checked bags. It’s our honeymoon. They didn’t care. Said it wasn’t their problem and that’s the charge for baggage and that they don’t include that in the ticket cost. Avoid this airline no matter what you do.

Not Verified | Miami to Rome via Madrid. My wife and I arrived at the ticket counter in Miami 2.5 hours before our 9:30pm flight to Rome through Madrid and the Air Europa agent told us that we had canceled our flight and the money had been refunded. We explained that they had made a mistake, we had not canceled and they had not issued a refund. I showed them an email dated 2 days earlier confirming our seat selections in business class. Their answer, our customer service is closed now and we have sold the seats to other passengers. They suggested we call their customer service the next day. To add insult to injury they gave us the wrong number for customer service. We did not have the option to delay our travel by one day so we had to take a last minute booking on British Airways. Once in Europe I spoke with Air Europa customer service and they told me it was their mistake, our tickets never should have been canceled and furthermore they noted that no refund had been issued. They eventually issued a refund and told me to write a complaint letter to their customer service which I did. I asked them for either a credit equal to my $10,000 out of pocket cost. After one month they responded that they were sorry about my inconvenience but there was nothing more they would do to compensate me for my costs.

Not Verified | Palma Mallorca to Barcelona. The flight was full and the crew made me check my free bag. When I went to pick it up at the baggage claim it was wrecked. I fly with carry on only so I don’t lose or wreck my bags. Thanks a lot Air Europa. That was brand new bag.