✅ Verified Review
| Toronto to Fort Lauderdale on 13th March. This flight was bad even for Air Canada. The staff was rude at best, insulting at times and never helpful. We had a 6.40 am flight and were early but eventually were told to board the plane, then told to disembark, then told to reload, then again told to disembark, all by different staff. Evidently communications skills are not a hiring requirement. We were then given some lame excuse about having to use an alternate fueling process which delayed the departure by 3 hours in total. Why this has to be done in the first place is scary and why the problem wasn't detected earlier to minimize the delay reeks of incompetence. After 2 hours they finally loaded us, told us we were fuelled and then delayed the departure for an hour for no specified reason (I suspect we were loaded to shut us up). The result of this was we would miss connecting flights and when we asked how this would be resolved we were told not to worry, an Air Canada customer service representative would meet us at the gate and get things settled and that we would not have a problem. This was either a lie or at best a complete lack of communications as this did not happen, either way unacceptable. On landing we had to track down the Air Canada booth, get a piece of paper to then take to the connecting airline where we found out that we missed out on several flights and that the 4 pm was booked solid. We were given the option of the 8 pm flight or wait until the next day. Since this was March break and we were on a 5 day vacation I didn't think spending it in the airport was a great option so we chose the 8 pm flight. What irked me was that every time we asked a question we were given erroneous (trying to be positive) answers at best. We were advised we could contact customer service which we did who then said all they could do was call in the Manager who we had already discussed this with so no comfort there. We were then advised to contact customer relations. When we did that were told they didn't talk to people and hung up on us when we tried to come up with alternative travel arrangements to avoid having to wait until 8 pm. I think that unless there is an alternative to Air Canada that my future travel plans involve driving, at least I have some control. Everyone else should consider that as well.