✅ Verified Review
| Epic flights and unacceptable lack of information. Montreal to Nassau via Toronto after being advised by e-mail of a possible delay in flights to Toronto, I was able to anticipate and change my Montreal-Toronto flight for another departing 5 hours earlier. It caused me long hours of waiting in Toronto but at least I could have my transfer to Nassau. Return no email notification of possible delays. Yet the Air Canada AC 1817 flight from Nassau to Toronto takes off 40 minutes late. Arriving 40 minutes late in Toronto, passengers in transit to Montreal were advised that the Toronto-Montreal AC 7564 flight will wait for them, but they must rush to retrieve their bags and return to customs. The suitcases took a little time to arrive but finally, after having recovered them, we were advised that the plane actually had left, without us! It was the last flight for Montreal, the next flight leaving the next morning. Given the late hour (1am when I was rebooked), it was of course impossible to get a room at any hotel to return a few hours later at the airport. So we had to spend the night at the airport and leave the next morning, which caused me a lot of inconveniences. If a delay could be acceptable, it would have been appropriate to notify passengers by e-mail as they did in the first place, in order to allow us to make arrangements. Moreover, it is unacceptable to tell us that the flight will wait for us to tell us 10mn later, after we crossed the airport running with our suitcases, that it actually left without us! This is not the first time that I have been directly affected by Air Canada's deplorable service and I would like to point out my discontent with traveling with you.