✅ Trip Verified
| Toronto to Edinburgh. I have regularly used this service in Premium Rouge since it was started 5 years ago. I did not Check-in at YYZ as I had connected from an AC main-line service from Denver. I did however use the International Business lounge at YYZ, this being available to PE passengers at a $25.00 fee. Boarding for EDI was as expected, PE being the first group to board as there is no business class. The flight was not completely full; however, all seats were occupied in the Premium Rouge section. The seats were a little less comfortable than those on AC main-line with perhaps a little less leg room as well. This service departed YYZ early evening, drinks with nibbles preceded dinner. There were 2 choices for the main course, steak or chicken. The meal was serviced onto a Linen table cloth with china ware, real glasses for drinks, and china mugs for tea/coffee. That was the situation for the first meal. There was a dedicated Premium Rouge FA, this was not the case with AC main-line in PE on a recently taken service. The second meal or very light breakfast was a bit dis-jointed in its presentation and distribution, this may have been due to the aircraft flying in turbulent conditions for at least an hour prior to the breakfast offering. The turbulent conditions appeared to have alarmed a fair number of passengers on board. Some words of assurance from the Flight Deck crew would have been appropriate here, however none was offered. The flight arrived at EDI on time at the stand, however as dis-embarkation was via steps to the ground and a bus transfer to the terminal, delays subsequently occurred. Based on this experience, the international Premium Rouge on-board service is fine, much better than it was 5 years ago when AC Rouge first took to the skies. It’s not international Business class and is not sold by AC as such.