Aeromexico

Not Verified | Vancouver to Lima via Mexico City. I bought a ticket 3 months before my flight. It said last ticket and I wanted to be on the same flight with my wife and mother inlaw. So buying it under impulse it was $1650.00. Then my wife paid another $500 to get upgraded seats so we can all sit together and we have a baby. So she decided to check online a week ago if there was any seats available on the same flight. And behold there were many. The price was $1200. Then my wife emailed customer service and they told her nothing they can do. She then decided to check our seats, and they never did upgrade them. So I called them. I was on the phone for an hour until I finally asked to speak to a supervisor. He said to check my email and they will upgrade our seats. I waited and no email. 3 days went by and still no email. So I called again. They looked into it and asked us for more money to upgrade the seats. I told them I'm not giving them anymore money. After 2 hrs of arguing with them, they finally gave us the seats. They wouldn't do anything to adjust the price. They wouldnt give us anything for their mistake. I was so stressed with this. We'll see if they even give us the seats that we paid for when we fly next week. I will never fly with them again, even if it's for free. They are the worst business ever.

Not Verified | Amsterdam to Mexico City. This is the worst airline ever. The seats are tiny and you cant move at all and really hard. The good is awful and you get two small meals on a ten hour flight, and one glass of water. The staff is rude, unfriendly.

✅ Trip Verified | Kansas City to Cancun. I booked through google flights and in the process somehow the dates of travel were changed. I booked the flight so I messed that up but I called the booking agency and they said they would take care of it. They tried to change my flight but Aeromexico wouldn't allow it. I reached out to Aeromexico and asked them to let me switch flights, they had open flights on the days that would work and I was happy to pay the increased fee for the new flights. The travel dates I needed were sooner than the booked flights and since they had open seats on the flights that would work I don't see any reason why they wouldn't have let me switch flights even if I was charged to do it. Their recommendation was to get on the plane anyway, knowing that it was after my work conference was over. Needless to say I won't select this airline again since now I'm going to pay for my ticket twice.

Not Verified | San Francisco to Mexico City. Horrible customer service experience. Booked Aeromexico operated flight through Delta, and while seats showed as reserved on Delta's side, it was impossible to verify this on Aeromexico's system (the carrier actually operating the flight). Apparently, every time I logged into Aeromexico's website, it automatically erases my seat selection, which is insane. Therefore, I had no guarantee that the seats were actually reserved! Horrible customer experience in this day and age

✅ Trip Verified | London to Mexico City. Booking Cancelled by the airline without notice to the customer. The original booking was modified at the airport counter for an earlier flight. The airline representative sold a new ticket instead of modifying the existing booking. When attempting to check-in for the return flight, it was noticed a message of "contact the airline", The booking was cancelled for not "taking the existing reservation" which it was not modified by the same airline. A new ticket was sold for $1,700 to be able to fly on the same route, which it was paid due to the urgency to return to the UK. In addition. Our luggage was requested to be dropped off at every airport we had a connection. Aeromexico made our trip as inconvenient as possible. First time using the airline. Never again. So Disappointed.

✅ Trip Verified | Mexico City to New York JFK. The flight attendants on AeroMexico are really rude. When they should be working, they are actually watching movies (see photo). They wake you up by poking you in the leg when you are sleeping to move you to another seat so that they can sit in the seat you're in, to watch movies. How can you be watching movies when you are supposed to be working? The plane is very cold and I got sick from the flight. No refreshments offered. I wrote to complain about this, and nothing was done. In fact, they told me they were going to close my case without doing anything about my complaint. I will not fly AeroMexico again. If I could rate zero stars, I would.

✅ Trip Verified | Mexico City to Madrid. The treatment that this company gives to their clients is obnoxious. Lied repeatedly over some delays from saying that the plane was there and 20 minutes later was not at all, saying that the plane was in maintenance and that would be in 1h 30min ready and then there was no plane (again). Changed 3 times to different gateways. All this from midnight to 8. Did not offer any hotel, just after 5am when you cannot check in anyway. I will not even continue but this went on for a while. Worst ever.

✅ Trip Verified | I bought a ticket to fly AM on May 26th on the sector San Jose to Havana via Mexico City in business class. The airline notified that they had rescheduled the MEX-HAV flight for May 27th. This means I have to stay overnight in MEX. I asked a supervisor at MEX airport when I transited the airport on January 7th, if I could get a voucher for the forced overnight stay. She answered that I just had to check with AM at arrival on the 26th of May and they'd give me a voucher. I verified this by email and to my big surprise I was told that AM would not pay for my (by them forced) overnight stay at MEX airport because they advised me ahead of time that my flight was rescheduled. I was offered a refund of my ticket, with the airline well knowing that I have no alternative (Skyteam) connection from SJO to HAV. This is the second time this happens. I had bought a ticket for December 26th 2019 MEX-SJD. This flight was cancelled well ahead of the departure date, and also here I had to stay overnight in MEX airport. No compensation, no voucher for my overnight stay.

✅ Trip Verified | Mexico City to Buenos Aires. The boarding process was without any problem, we could change our seats because the aircraft wasn't full, Aeromexico provides you with free whatsapp and a little amenity kit with earplugs and a mask, dinner and breakfast. The dinner was ok but the breakfast was excellent, the FA were polite. The legroom is quite good but recline could improve. In general a great experience. The return flight only the check in process was terrible but the rest fo the overall experience was as good as the first flight, well the food was better in the second flight. Both flights arrived on time. IFE could have more movie or tv series options.

✅ Trip Verified | We flew with Aeromexico from Amsterdam to Mexico City and return. On both flights the staff was very unpolite. In particular the treatment of passengers by female flight crew members is rude and without any service attitude that you would even find in cheap European airlines. Multiple times the flight crew was bumping against the edge seats. Food was dashed off on the table without a word. When asked if a meat or vegatarian dish was available, the answer was "no, thats out already" and walking away, rather than "no sorry, but may I offer . instead". Coffee/tea was offered by shouting through the cabin "coffee? tea??" rather than asking "would you like a coffee?". I witnessed that behaviour with all passengers around us likewise. I have never seen such unpolite and rude behaviour in any other European, American or Asian airline carrier. On top of all of that, the return flight was delayed by 1.5 hrs so that we missed our connecting flight, resulting in a 5 hrs. delay of arrival at our final destination. The answer of Aeromexico whether they can offer a compensation was: "we can offer a sincere apology". Finally, the flight was not even expensive, but above average for that route. All in all, I will never travel with Aeromexico again, but will rather resort to well established European or Asian carriers.