Aeroflot Russian Airlines

Moscow to Berlin in business. Check-in was a breeze with a smile. Lounge at SVO pretty decent. Seats on A-320 great and greeted with choice of drinks including champagne. Cabin crew very friendly and spoke good English. I speak some Russian and was treated always with smile. Lunch very tasty. Beats Lufthansa Business any day. Captain did three announcement with good English. Flight on time would highly recommend Aeroflot on European flights anytime.

It was my first flight with Aeroflot from LAX to Rome Italy through Moscow. It was a very pleasant flight and definitely will fly them again. The flight was on time the food excellent FA's were very polite and in Moscow City Aeroport Sheremetyevo the accommodation was superb. There is a Capsule hotel on 3rd floor and for 4 hours $103 we got a nice clean room with comfortable beds and a bathroom.

Will try my best to be objective since our luggage have not arrived (even a week later). TLV-SVO-CAN and back May/June 2014. Short leg - B-777-300 excellent seats and room. Long leg: SVO-CAN 10 hrs. A-330-300 excellent seats and room. Return flight: CAN-SVO A-330 and Short leg: A-330-300 the seats were cramped. Crew on all flights were very nice and efficient. Food was boring you get 2 meals on the long legs however they were almost the same. Flights were almost on time and inflight entertainment normal.

LED-SVO-STR. Very good experience overall. Both flights were on-time and comfortable. The planes were very clean and the cabin crews were very friendly and professional. 1) On LED-SVO I put the sandwich in my bag as I was not hungry at that time. The flight attendant who was serving tea/coffee saw I did not have a sandwich on my tray table so she asked me very kindly in English whether I was hungry and why not take a sandwich for snack. 2) On SVO-STR after I walked into the back cabin the flight attendant greeted me and offered to guide me to my seat. 3) The SVO-STR flight (3hrs) included a full lunch with a very generous portion of cold cut salmon and potato salad as the starter and lamb and buckwheat as the main course. The dessert was a granola bar with honey chocolate cherry and apple coating. It was very tasty! Overall from my 4 flights with Aeroflot within two weeks I have to say the level of service is quite good and consistent. I think it is really time to change the stereotype that many of us had for the Russian national carrier for many years!

Flew Moscow - Hong Kong (Return) on Aeroflot's A330-300. Both flights were great. Aeroflot has really stepped up their game. Both flights perfectly on-time. New aircraft fresh IFE (movies TV shows games - lots to choose from) friendly staff. Legroom could be an inch better but it seems that the rows to the back of the aircraft are worse. Food was unimaginative but edible. The crew could speak a little better English but it was sufficient. SVO airport is horrible though.

First-time with Aeroflot. Stuttgart/STR to St. Petersburg/LED via Moscow-Sheremetyevo/SVO. Both on-time. From STR to SVO the plane was an A320 and from SVO to LED the plane was A321. The seats were very comfortable and the leg room was impressive! I am 178cm/5'10 and after sat down there was about 15cm/6in in front of my knees. In fact you can put one leg on the other without any problems. I often fly Lufthansa from Germany to Russia and in Lufthansa's A320/321 economy cabin you definitely do not see this much leg space. The food was fine. STR-SVO includes a full lunch and two rounds of drink service and SVO-LED includes a teriyaki chicken sandwich and drinks. The staffs were professional and spoke adequate amount of English. The captains of the flights each made 3 announcements in English (welcome in-flight update and a final goodbye after landing) which were quite impressive. Overall I found the trip very pleasant and Aeroflot's has exceeded my expectations! I can see clearly Aeroflot wants to improve and they are making a good effort!

I fly from Bangkok to Copenhagen transit at Moscow then same route on my way back. On my way back to Thailand which is just 2 days ago on SU270 I was not impressed with the cabin crew at all. Their service was not helpful. While they were serving dinner I asked for something to drink the crew member just said "one minute". At that time I thought that they were busy serving food so I waited I ended up having to eat my whole meal without any drink! I myself would not fly with this airline again.

Flew SU2585 and SU1860 (LHR VIA SVO TO EVN). First leg was on an A321. Sufficent leg room and liked the fact the toilets were in the middle of the cabin. Food was average but I had eaten before boarding. Staff were friendly/professional and spoke English. Second leg was on an A320. Leg room was even better. Food was better than the first legs and staff once again were professional but English was limited. No IFE on either sector. I would use Aeroflot again if the fare was more competitive.

TLV-SVO and SVO-RIX. TLV-SVO was on a new A330. As is typical of the former USSR the boarding announcement was met by a scrum of people rushing the boarding gate. No attempt made by the crew to regulate boarding and as a result it took nearly an hour. Once onboard the flight attendants were generally sour and the food was stale and lukewarm. In-flight entertainment was surprisingly good but still a step down from Delta and similar airlines. Despite TLV-SVO being an overnight flight the cabin lights were never dimmed and the service was staggered in a way that essentially prevented all sleeping. Could not figure this out. SVO was pleasant enough and SVO-RIX was an easy short-hop on a new 737. No service and no complaints. Would take Aeroflot again only if the price was significantly less than other European carriers.

LHR-SVO return. Both flights on new and clean A330-300 though seats a bit hard and less comfortable than their A320/321 fleet. Chicken curry on flight to SVO and lamb on return flight and both quite nice. Flight attendants did not smile a lot but were professional. IFE very good with dozens of latest films and music. One thing that could be improved and that's the headphones : they do not give ear cushions and so wearing headphones is very uncomfortable even painful to ears sometimes. The sound quality is also terrible. Quite a pleasant experience on both flights and I will use Aeroflot again. For 250 which is an almost EasyJet price you get a full service package IFE and SkyPriority for a 3 hour flight.