Aeroflot Russian Airlines

SVO to MUC and back. Two-hour delay of the flight from Moscow due to military parade and air space closure - no fault of the airline. But the boarding process could and should have been organized in a better way. Wonder why the jetbridge hasn't been used. No such problems on the return flight. Both flights on A320 pretty comfortable seats decent space. Training of the staff should clearly be improved first and foremost the language skills and attitude towards passengers. At the same time a young flight assistant on the return flight at least tried to be friendly and attentive. The food was inedible on the first flight and acceptable on the way back. Entertainment should be enhanced ie. by installation of individual multimedia sets in short and medium-haul aircrafts. All in all the general experience is pretty average. The ticket price was actually quite low compared to other offers for these dates considering the flexibility in the choice of flights and the level of seat comfort is pretty good but the main thing is that Aeroflot should be training the staff harder if they want to improve their international profile. Also basing on my experience of traveling with this airline I can say that the quality of in-flight service can differ dramatically on different flights so it is sometimes really a matter of luck.

SU2584 SU262 and SU271. Out April 4th back April 17th. Preferably I would never use Aeroflot again - expensive queues at every stage slow miserable long faced staff videos on board out of date food poor.

I traveled with Aeroflot last December going to Bangkok via Moscow and the same return trip. The aircraft cabin was not clean on all of the 4 legs I traveled the cabin crew were rude and unhelpful food inedible and on two of the planes the TV radio and reading light were not working. I will never use Aeroflot again.

Bangkok - Moscow - Bangkok. Flights arrived and left reasonably on time. Service was satisfactory and cabin staff seemed quite friendly. They spoke only Russian with me but I heard adequate English to the non speaking Russian behind me. Food and wine was OK and the entertainment adequate. The return overnight flight had a flat bed and I had sufficient rest to be able to rent a car on arrival in Bangkok the following morning. Aeroflot continue to provide a reasonably priced direct service to Moscow from Bangkok which is why I use them.

Moscow-Bangkok-Moscow. Departure from old and dark Terminal F in Moscow. Boarding started about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate. Horrible service. Flight itself was ok nice 777 but 10 seats abreast is too much on such a long flight - too cramped and not comfortable. Crew were very young tried to smile few times and be nice. IFE was good. Food acceptable but very small portions. No alcohol was served at all. Return flight without any boarding problems. Food much better than from Moscow but no choices were given at all. Young crew didn't smile even once quite poor English female FAs looked very nice and groomed but male FAs looked like some cheap bar workers - all ties untied buttons of shirts were left opened really bad view. Not impressed at all. Generally I wouldn't recommend Aeroflot for longhaul flights as service is quite poor crew inattentive and very cramped cabin but they offer the quickest connection from Western Europe and day flights which saves a lot of time.

I flew from Vienna to Hong Kong via Moscow and back. A few suggestions for improvement: the airline could work on the friendliness and on the language skills of its stuff. The inflight entertainment for the long distance flight was perfect but very poor for the short ones. Food and drinks was very good!

My wife and I flew from PEK-LHR with a tight 50 minute connection at SVO. Having to connect at SVO was the only downside to an otherwise comfortable and pleasant trip. Anyone who knows SVO terminal knows that it is overburdened chaotic and in dire need of an overhaul. We made our connecting flight (no thanks to the indifferent Aeroflot ground personnel) only because the aircraft was late arriving in Moscow. That said we still had to run through the terminal. Flights on SU were surprisingly good with comfortable seating choice of well catered meals and cabin attendants who were very professional and friendly. This airline has really upped their game on long haul international flights. In fact I dare say there are equal to if not better than many of their European competitors. And price wise they are way ahead of the game. It's a shame they use SVO as their hub however.

HKG-SVO-MAD and return from BCN. Flight crews on all 4 sectors were very professional and made every effort to make the flights as smooth as possible. Food very impressive both in terms of quality and quantity. Seats and Inflight Entertainment were not among the best but still met the average standards you would expect for long-haul flights. The real drawback for Aeroflot is the transfer at SVO in addition to all those comments already made we encountered extra problems as we only had about an hour transfer time on our return journey. A staff member called all passengers to HKG at passport control we were guided through Terminal D and E to the boarding gate at F - all by running there were no trolleys so we had to take all carry on luggage by hand - that's 20 minutes running. Our checked in baggage was left behind only arrived the next day according to Aeroflot's ground agent at HKG this is a daily recurring problem to this flight.

AMS-SVO-KJA-SVO-AMS. Economy Feb 15/23 2014 the only one-stop option on this route. AMS-SVO on Feb 15 was OK A321 clean and relatively new. The biggest problem here was the handling agent in Schiphol apparently Aeroflot took the cheapest option out of available and all the issues such as slow poorly trained staff and poor co- ordination with airport services - everything is delayed all the time and every time (I took over 10 Aeroflot flights from AMS during the last two years). No entertainment system. SVO-KJA on the same day was served by a brand new B777. A decent entertainment system but not much space in the economy cabin. KJA-SVO-AMS was served by A319 and 320 - everything described for the A321 on the AMS-SVO route applies here as well. Business-class check- in in KJA was a very strange procedure but in does not have to do with Aeroflot I guess (although my experience with their KJA agents was thoroughly unpleasant so probably they just do not care to check how those procedure work). Safety training of the crew seems to be a very big issue. They just could not care less. Their usual passengers are not very disciplined in general but the crew just does not act on this at all. Food was good on all the legs although the beverages were a bit below average though - juice and wines were really bad (alcohol only on international legs). Transfer in SVO from Terminal F international to terminal D domestic (and especially back) is still a big problem. Poor information little help from staff. When you are transferring from D to F you really shall look around carefully at each turn (there lots of them) - once you skip a little half-hidden pointer - you are running into a wrong spot and getting through security control (double!) all over again. No SkyPriority service in the Terminal F except business class check-in counters and a VERY poor tiny and shabby business lounge.

SU-273 Bangkok to Moscow 22nd January then we transferred to a flight to Stockholm. I must say I was surprised over the quality. We bought two ticket going from BKK to Arlanda round-trip Aeroflot was about 750$ cheaper than the rest. At the airport we got upgraded to premium economy for free. Good food good service and some of the air stewardesses even smiled. Others were not so happy but they where attentive. Of course my upgrade affects my review the only complaint I might have is that the check in was to slow but what do you expect when the plane is full and many get upgraded.