Aeroflot Russian Airlines

✅ Verified Review | I flew with Aeroflot from Nice to Tokyo return via Moscow and it was horrible. I didn't expect it to be the best because it was not expensive but there is a minimum. The seats were uncomfortable and service wasn't good, they serve the drinks and a long time later the meal, and were slow to clear trays after you finish eating. Cherry on the cake they lost my luggage on the way back. Meanwhile they didn't explain anything and were not nice at all. After 10 days I received my suitcase damaged and without the handle. Not to mention how it was inside. They didn't take responsibility for anything and didn't even apologize.

✅ Verified Review | Moscow to Hong Kong on Aeroflot Boeing 777, and I am glad of the new aircraft. Good food and excellent staff. Quite comfortable seats, everything seems to be fine, but the backrest recline seems no more than economy. So the level of comfort for long-distance flight is not the very best. It is strange that for such an aircraft at SVO Airport we had to use the old terminal.

✅ Verified Review | Flew Moscow to Simferopol with Aeroflot. Very pleasant experience - brand new plane, very comfortable seats and cable, power plugs, usb etc, no entertainment system on this short flight but fully compensated by seats equipped with IPad / personal devices holder - one of the best seats for such short flights.

✅ Verified Review | Tel Aviv to Tokyo Narita via Moscow in Business class, returning in Economy class. Tel Aviv to Moscow in a Boeing 777-300 in Business. Comfortable seats, nothing out of this world, crew very polite and friendly, especially the ladies. The males seem more reserved. Cultural thing in the Russian service industry? The cabin was almost empty, but attention was lacking, apparently there were two VIP passengers onboard, and the crew gave them most of the attention. I had to ask for water twice. Most Airlines supply you with a bottle of water to begin with. Lunch service very long and food portions and quality average at best. Transferring in freezing Moscow (-6c) by bus to the Narita bound aircraft, no special bus for business passengers, its ok by Aeroflot to pay 5000usd per ticket and to sit in a frozen crowded bus for a long time. Onboard a charming welcome as usual, but business seats in the A330-300 too hard, an extra mattress is needed like many other airlines do these days to increase comfort. Dinner service took long (3 hours from take off to finish) leaving us with 6 hours to sleep, but wake up call (optional) for breakfast is 2 hours before landing, leaving passengers to sleep 4 hours or give up breakfast. WiFi for a fee in Business is unreal. Purchased a 10USD package that expired before one site could be up. Waste of money. Didn't use again the whole trip (4 segments). Return NRT-SVO-TLV, the first portion again on A333 but in Economy! My request to have four seats for myself and my 11 yr old son, so he could sleep was answered by "we are completely full" - so moved us to a two seater by the window. After takeoff I counted at least 10 rows of 4 seaters with one or two passenger at the most. So much for telling the truth. The agent could have blocked the seats between us, and release them for others if need be. For someone who paid so much for those tickets, I expected more cooperation. I asked to check an upgrade fee, but the ticketing agent took over an hour to calculate the difference in fare, but failed to come up with a confirmed rate. We gave up, as we wished to eat and shop, and didnt fancy waiting so long at check in. Was that rocket science task? Onboard crew less friendly than the usual, seats painfully crowded and very little padding. Food was average again ,most Japanese around me left the food untouched. IFE ok, but sound tracks in bad quality, with much background noise. One cabin crew smashed her trolley against my knee, very painful, but except "sorry" nothing else. Moscow Transit was OK, and a packed Boeing 777-300to TLV. SU joined the misery club of 3-4-3 seating in economy, simply the worst. You keep rubbing shoulders and arms against a stranger, thank god it was 4 hour flight only. On a longer one it would have been a nightmare. Crew this time friendly and hard working, its really the "shining star" of Aeroflot, but the hard product must improve to make them attractive. IFE on B773 excellent, a factor to make you forget that you are a sardine. Food good. Flights on time.

Had a very pleasant and punctual 9-hour Aeroflot flight from Vladivostok to Moscow. Nothing to complain about: plane was very new, personnel was friendly, and the two hot meals (ordered vegetarian) were surprisingly good. Entertainment system modern and working, movies were also available in English (although this was a domestic flight). Of course there could be more space between seats in Economy, but that's how it is today with almost every airline on the globe. Ticket price for this 4000-mile-journey was almost ridiculously low (not even 200 EUR).

I flew Aeroflot from LAX to and from Moscow. I brought 2 luggage to the airport counter knowing that as a Sky Team Premium member, I would be able to check in one additional luggage on top of one allowed luggage. According to the counter attendant, since Aeroflot system shows that I am not a Premium Member, I could not check in additional luggage. Even though I presented with the Korean Air Premium Membership card they flatly denied to check in the luggage. I went to Korean Air Counter and brought the manager to Aeroflot counter then Aeroflot demanded some kind of printout of my membership, then they allowed. It took more than 2 hours to check in. When I tried to check in at Moscow, same thing was repeating all over. However, this time I did not have Korean Air to back me up! Staff were rude and condescending. Again, it took more than 2 hours to check additional luggage! I do not know how to prevent the same trouble in my future travel.

At baggage drop I queued for 45 mins to check in my luggage. I had a small backpack and a cabin suitcase that were for hand carrying but they told me they could only allow one so I was forced to check in my cabin cases and pay for extra luggage. I didn't get to take valuables out because it was 40 mins before the departure time and I had to hurry to the gate. The flight from Venice to Moscow was delayed for around 30 minutes. Luckily I got to my connecting flight just in time. However, the flight from Moscow to Hong Kong was delayed as well for 1 hour. Luckily the plane still arrived in Hong Kong in time. I was happy when I stepped out from the cabin, but later only to find out that I couldn't see my luggage at the baggage claim. I went to the counter to look for help but they told me they didn't receive any notifications from Aeroflot about baggage misconnection and they couldn't even locate my luggage. The staff told me they were not from the airline so they couldn't help much and that they would send me back the luggage when they found it. I told them to send the luggage to a friend's place because my family was not in Hong Kong to receive the luggage for me. I bought some winter wears and basic necessities before heading to China on the same day and kept all the required documents to send to the lost and claims department of the airline. However, they refused to pay me back the expenses considering I had been in Europe for 2 months with all my belongings only because I am from Hong Kong. When I picked up my luggage from my friend, I found out that my hand luggage was opened by someone else. I would not fly this airline company again.

Berlin to Bangkok via Moscow, and Aeroflot has good planes, very modern. The staff is unfriendly and service technique is weird. They don't give you toothbrushes on a long distance fight (10hrs) or a of water. Instead they are constantly busy and overwhelmed doing service and running after everyones wishes (water, coffee). This is annoying if you just want to sleep. So first they serve cold drinks, then 15 min later they serve food. If you haven't ordered anything specific you only get meat. The quality of the food is poor. Then they collect the glasses, after that they collect the food and then they go with another hot drinks. It's just chaotic and disturbing. Toilets were good and big.

Stockholm to Moscow with Aeroflot, and the ground service seemed okay at first, but made an error regarding our luggage even though we asked specifically about it so we had to spend some time fixing that later with a different airline. Flight attendants stood around bickering about something during the flight so I couldn't sleep. Plane was delayed several hours, airline would not help us with our connecting flight (which we missed). We had to book a hotel room since next flight was a day later. Airline won't confirm that they were delayed, so paper work with getting reimbursement for the hotel room from job isn't working either. It's not even Aeroflot that has to pay for it - they just have to confirm that they were in fact late but they won't do it! Only upside is that the food was okay.

Moscow to Kaliningrad with Aeroflot. Excellent value for money and quality. Fast check-in, very courteous staff, no queues. Cabin crew at the highest level for a short trip, with very tasty inflight catering. Clean interior, a sufficiently large distance between the rows. New modern aircraft and one the most important is that the departure and arrival were in time.