Aeroflot Russian Airlines

✅ Trip Verified | Baku to Berlin return via Moscow. It was my first and most probably last experience with Aeroflot. On the way to Berlin everything went smoothly. Edible food, not smiling crew etc. But first thing I've noticed in the cabin was nonexistence of the IFE system. Not even Business class passengers had personal screens. Especially red eye flights are unbearably boring without IFE. I was expecting to come back home in the same way but No! I supposed to leave Berlin on 1st of December 11 pm and but our flight was delayed for 18 hours at first. It was due to bad weather in Moscow according to the airline representative. After a long night at the Schoenefeld airport we're given a hotel room. My re-booked flight (for the next day December 2, 17:00) was delayed for another 4 hours. When we finally made to Moscow SVO (December 3, 00:45), I found out that my connecting flight already departed. I approached to customer service desk with other passengers from the same flight. Got a meal voucher and hotel room again. I had to wait 15 hours for the next flight. Finally after 2 days, I was able to reach my final destination. But Aeroflot's trouble was far from over. At that point my luggage was missing. I had to wait 2 more days for missing bag. However when I got it, the luggage was awfully dameged. Two wheels were ripped off along with other damages.

✅ Trip Verified | Stockholm to Tel Aviv via Moscow. Surprisingly good experience. Seats were better than average ones from European carriers (on one of my flights there were power outlets available which are a huge plus), food was really fresh. On board service was good, but on the ground in Moscow it was terrible, nobody spoke a word of English. Definitely good value, but keep in mind there is no wifi or entertainment onboard these flights.

✅ Trip Verified | Moscow to Amsterdam. The ground service was not sufficiently good. For example an urgent boarding was announced but the gate was still closed for 20 minutes afterwards with people crowding in a very narrow space. Despite disorganized boarding the plane was in Amsterdam on time. The airplane was brand new, the staff was nice. The seats were comfortable with enough legroom. The wine was served onboard. The food was a real disappointment though, apart from fish, which was more or less OK, anything else was almost inedible. Such food quality is not something you would expect from a 4-star airline.

✅ Trip Verified | Tel Aviv to New York via Moscow. My experience on Aeroflot Russian Airlines was amazing overall. Amazing planes, great service, layover in Moscow was pleasant. I requested kosher meals on their website and they were given to me without a problem. Great customer service, spoke to them over the phone when I had to change my return date.

✅ Trip Verified | Flew Aeroflot from Moscow to Astana. Ground services: poor business lounge at SVO with low class selection of food and beverages and it was overcrowded. Seat was OK. Cabin crew in general were welcoming however did not follow the safety rules by allowing passenger (from seat 2A) to move across the cabin while aircraft was taxing to the gate which threatens the safety of other passengers. Baggage handling of this airline is always a mess.

✅ Trip Verified | Tel Aviv to Moscow. They become really great company, even for economy class fliers the service is above the average. My son got a really great gift, a small but very nice.The food served was a one you can eat and even enjoy, its a big plus. And the most important, they really flying the times they state and its not something every companies can be proud with.

✅ Trip Verified | Bucharest to Shanghai via Moscow, the first flight was canceled by them and postponed to 6 hours later, of course the connection with second flight was lost. The operator in Bucharest can not reschedule the flights. Arrived in Moscow at 23:30 I go through the transit area where I get a new ticket for next day at 9:20, and they send me to terminal F for accommodation but here they told me that no room for me because " are many delays and all available rooms are occupied, give me 2000 rubles (34euro) and told me that I can spent it in some restaurants. I just ask for a bed because need to stay in airport 9 hours over the night and fly other 8:30 hours to Shanghai. As is seems they are not ready for such a situation or they think that few money can make people to forget their mistakes. Next time forget this airline.

✅ Trip Verified | Vienna to Delhi via Moscow. One of the worst airlines I travelled. They can delay flight or cancel the flight without any information then they leave u on your own, not provide any accomodation or food, no representative there to assist you.

✅ Trip Verified | Vladivostok to Zurich via Moscow. At registration in Vladivostok, I was allowed to register my luggage straight to Zurich, which I did in spite of the negative comments about baggage transfer in Sheremetyevo. At boarding of first leg to Moscow (3C, day flight), smiling welcome and French champagne. Comfortable leather-covered seat. Very good meals (lunch and dinner) in china tableware served on white linen by staff fluently speaking English. I always read while flying, and I never use the in-flight entertainment, so I cannot judge its quality. However, very relaxing >9-hour flight. Transfer in Moscow first by bus to the police, then passport control again for exiting the country, and finally very long walk to lousy "Classic" lounge in front of my gate. Second leg to Zurich, also very comfortable in a large armchair (business seat rows 2 x 2), champagne again followed by light but good dinner. Smooth landing in Kloten where I had to wait for my baggage (no priority). All in all, excellent flights and good service, yet still slightly inferior to Qatar, which remains my favourite. The only negative point is the transfer at Sheremetyevo but I am not sure that Aeroflot can do much about that.

✅ Trip Verified | Moscow to Warsaw. A new plane and good service on board. I was amazed, when I called for a stewardess to ask for a water, and she came with water even having heard my request. She assumed in advance that I need a water when landing. Aeroflot is definitely one of the best carriers in Europe!