Aer Lingus

Having taken time to purchase cabin baggage of the appropriate size for Aer Lingus regional flights we were very disappointed to note that other people had ignored this requirement and that the policy is not enforced. As the flight was fully booked some luggage was stowed in the hold at no cost. This added time and hassle to our travel experience. Why bother having a policy if it is, in effect, meaninglessness? Staff were friendly and we had no other issues that were negative.

A very good Aer Lingus flight from Dublin to London. The seats were comfortable and the staff were friendly. The flight overall was very smooth and had no problems at all. Out of the three airlines we had flown with for our holidays in Ireland and Canada, Aer Lingus was the best. Would fly with them again.

The Aer Lingus staff was extremely professional and courteous on our arrival and return flights. Our route was from Chicago to Dublin to Rome. The seat room was surprisingly adequate. The flight was comfortable, and the pilot did an amazing job landing on arrival to Rome, and on the return flight. The food on the way to Dublin from Chicago was ok. Normally on international flights, wine is complementary with meals, but not with Aer Lingus. That is fine. But if I am paying $6.00 for a little bottle of wine, it should be a good wine and not in a plastic bottle. I never waste wine, but in this case I could only drink half. We were served dinner, and a snack prior to arrival in Dublin. There wasn't coffee service, one had to get up to get it. There was coffee service on the return flight. From Dublin to Rome return we had to pay for any beverage or snack. I was stunned. Paying for water or soft drink is unacceptable. The dinner on the return flight was chicken and rice, with 1 chicken strip. I feel bad writing this because the staff was so friendly, and go out of their way to make everyone comfortable. But unless one is going to Dublin only on transatlantic flights, I can't recommend this airline, sorry.

Paris CDG to Dublin on a Sunday evening, paid for a flex fare as it was a short notice flight and there wasn't much of a difference between all the fares listed. Access the ICARE lounge in CDG, small but with free drinks and refreshments and wifi; bit of a depressing room though. The flex ticket grants you priority boarding which was fantastic as I was sitting at the front of the plane (row three) so was able to find space in the overhead locker for my bag. Boarding was a bit chaotic. The service onboard was excellent, crew were in great spirits chatting away and serving efficiently. The onboard menu or rather the quality of the products is ahead of Ryanair. I would say though that they should possibly think of branching out in their selection of pre-order meals and that maybe pax paying the flex fare should be entitled to free drinks and snacks onboard. All-in-all, a great flight.

Manchester to New York via Dublin with Aer Lingus. Left the miserable staff of Manchester airport for the smiley staff of Dublin airport. Strolled through security and immigration without problem. Boarded our flight, greeted by lovely staff who couldn't do enough for us, and this went on for the whole flight. They dealt with a gentleman who took ill as we were taxiing and had to leave the flight with such care and professionalism. The wine choice was very good as was the food for inflight dining. The cabin was clean and fresh with plenty of room and wifi! On arrival at JFK our luggage was there within minutes, and we left the airport without that awful standing in line to clear immigration you normally have. Return flight overnight on Sept 22nd another brilliant experience, thanks to the friendly crew who carried out duties with a focused attitude. We were extremely impressed with the overall experience. Well done Aer Lingus and Dublin airport. As soon as we trade in our BA air miles we will become Aer Lingus customers.

We boarded on time, about half an hour before departure, and then sat and - in preposterously tight seats. With a Kindle in the seat back pocket my knees were hard up against the seat in front and I do not have long legs. We were told by a flight attendant that there was a "technical problem". After an hour or so they came round with drinks. After two hours they were looking like they might bring more drinks but we overheard two flight attendants talking and they said it couldn't be fixed. A few minutes past two hours late they decided the aircraft was fixed. All they said was that there was a bad sensor. Something near three hours after we boarded the aircraft we finally pushed back and started up. One drink in three hours doesn't seem like they met their obligation in the USA to feed and water us when delays exceed two hours. After departure they finally fed us. I had requested a dairy free meal. What a disaster. Basically it was vegan, but vegan with zero imagination. Mostly dry pasta with some tasteless veg on top. The sweet was an oily cake. Awful food. I had to walk around several times to deal with the pain in my knees from tight seats. Other than that the flight was uneventful, just uncomfortable and unpalatable. The entertainment was nothing to brag about.

Chicago to Dublin return with Aer Lingus, and this is the worst airline I have been on. The food was terrible but worse were the seats. The aisles are so small that you must carry your purse in front of you. It won't fit on the side. Space between the rows is so small that when the person in front leans back, you cannot move at all. My husband is tall and was so miserable, but I am very small and I had to crawl out of my seat. We paid a great deal for these economy seats and literally could not walk after we arrived in Dublin. Leaving Dublin was even worse. There is one line for all passengers, no matter which AerLingus flight they are on. We were in line for 1.5 hours before we had to go to the line for security - which is done twice. It took 3 hours to get to our flight. By the way, there is a sign that suggests you bring your bags the night before to the airport. If you are only visiting for a week you can enjoy your vacation at the airport.

First trip in the new Aer Lingus Business Class, flying Dublin to Chicago. Airport check in was quick and easy and the business class/gold circle lounge offered a good choice of drinks with some snacks and had good wi-fi connectivity. About 90 minutes before departure we were invited to clear US immigration and customs in Dublin and boarding commenced about 45 minutes before departure. Once onboard the cabin was a big improvement over the previous version. I was seated in 3K which was very private and spacious. The seat was easy to adjust and offers a comfortable lie flat sleeping position (I'm 6ft1). There are plenty of stowages for small items adjacent to the seat as well as the overhead bins. The seat also offered a power outlet compatible with UK/US devices. IFE was good and offered a reasonable choice of on demand entertainment but was a bit short of new release movies. Business class passengers are offered complimentary wi-fi which worked well for the majority of the flight. The cabin service was professional and attentive and the inflight meal was good quality. Pre departure drinks were offered and after departure there was a canapés service followed by the main meal service. The crew were on hand for anything else throughout the flight and there was an afternoon tea service about an hour before landing. I had ordered a gluten free meal which was rather unimaginative but the standard meal options looked good. Arrival into Chicago was on time and having cleared immigration and customs in Dublin you can get from the aircraft to baggage claim and out the door in minutes.

I'm writing to say thank you to Aer Lingus for looking after me on a recent trip. On 21st July, I had a 6:20pm flight booked with Aer Lingus from Dublin to Birmingham. Unfortunately, I arrived at the airport late and, to make matters worse, I misplaced my carry-on luggage in the duty-free shop, which meant I couldn't make my flight. Not only did the helpful ground staff reassure me and find my case for me, a manager provided a seat on the next flight free of charge. This is the kind of service that goes above : a sympathetic and generous solution to what could have been a very stressful situation. My sincere thanks to everyone at Aer Lingus.

On my Aer Lingus flight to Chicago I became ill, suffering from motion sickness. The crew on board are so helpful and sweet to me. During the flight, they were constantly checking on me and moved me up to the business class so I can recover. I wanted to thank the Aer Lingus staff from that day!