British Airways customer review
Jack Hughes (United Kingdom)
Heathrow Marrakech. Had previously travelled on the British Midland service with mixed results. Things seem to have improved since the take-over and integration of services. Staff more attentive both on the ground and inflight. Meals seem to have improved too. There has been a real lack of choice on this route (still is) but hopefully the improvement will be consistent.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Benson (United Kingdom)
LHR-HKG on Boeing 747 - 23/08/12. Much has been written about the tired old 747 fleet so I won't go in to that. What was annoying was that I was 4 rows from the front of the World Traveller cabin and by the time the crew had got to my row to serve lunch 1 of the 2 choices had already run out! That in itself would have been ok - it was perfectly acceptable pasta but the starter was a pasta salad. Not very sensible offering 2 dishes almost the same. The crew did what was required of them - serve drinks and food but then we didn't see them again for 9 hours until breakfast was served. I flew home in New Club World (see separate review) and my advice would be to fly in the best cabin you can afford. On a 12 hour flight it really is worthwhile.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Luqman (United Kingdom)
Just got back from Bridgetown Barbados flying with British Airways and frankly couldn't wait to get off. I was so disappointed. I have travelled regularly with BA but the flights going over and coming back left a lot to be desired. The plane was in need of repair. I had water dripping from the ceiling where I was sitting and when I told the stewardess was told that was usual due to condensation and proceeded to stuff a tissue to stop the dripping. The toilets were so old that bits of the cladding were coming away. The food was awful and inedible. The staff were unapproachable and looked fed up. BA get your act together or you'll be losing flyers by the hundreds.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Smith (United Kingdom)
LHR-JFK-LAX-LHR. Check in was ok apart from being snapped at for being too early to check in come back in 5 minutes. Got through security quickly. Terminal 5 has very good facilities. We boarded the aircraft and sat in our seats realising we had a long haul flight in short haul seat pitch with a very small seat width designed for a below averaged size person. This wasn't at all helped by the passenger in front reclining their seat immediately after the seatbelt sign went off. Food was basic small meal return flight included a breakfast consisting of a small bread roll with a bitesize cereal bar. Both legs went at least 4hrs without any food/drink service. IFE was quite good have to watch 5 minutes of adverts before the programme starts. Family near us had a child with no working IFE for return flight. What annoyed us most was on the return leg we were told by the flight attendant "Do you mind moving forward so the couple behind you can eat?". We did presuming it was policy whilst finding it strange it never happened on the outbound flight. No one else was asked to move the seat forward so we felt angered that we were the only ones asked. It is 100% not surprising BA has fallen behind other airlines in recent years as middle eastern airlines such as Qatar provide a much better service for a similar price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
W Benson (United Kingdom)
HKG-LHR in New Club World on Boeing 777-300 - 26/08/12. Bought ticket in WT+ and managed to get a last minute upgrade using Avios to Club. First time in a premium cabin. The seats are comfortable if a little narrow but they easily move to the lie flat position meaning I was able to get 6 hours sleep. Plenty of good quality champagne and wines offered before and during dinner. 3 course dinner sounded a lot better than it actually tasted. BA should think more about ease of food preparation on board rather than trying to do lavish dishes that don't quite come off. Breakfast was better than expected - plenty of choice and a good selection of fresh rolls and croissants. AVOD worked well. My only complaint was that the cabin crew found it very difficult to be friendly. Every request appeared to be an inconvenience to them - little things like milk and sugar for my coffee. Generally though I would have to give Club World the thumbs up if only because a lie flat bed is infinitely more appealing than cramped Economy on a 12 hour flight. As I was in Club through an Avios upgrade I cannot comment on the value for money. Had I paid full fare I might have expected more.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | N/A |
| Recommended | yes |
British Airways customer review
Michael Dielissen (Canada)
YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Nolan (Ireland)
Flew return in CW from LHR to BKK in August 2012. The positives of both flights were: they were on time seats were comfortable and lounges were good. The negatives were: very poor food selections on board (over cooked and uninspiring) very mixed crews - depending on what side of the aircraft you sat you got a totally different in-flight experience - some of the cabin crew should get new jobs as passengers are a severe inconvenience to them and the IFE was unreliable - on both flights the IFE had to be re-set at least once. Overall the flights were fine and I will use BA again if the price is right.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Tinning (United Kingdom)
Flew LHR - VIE return operated by bmi but BA aircraft. A319 aircraft was clearly new and very clean. The crew were smiling friendly and helpful. No in-flight entertainment but not a problem on this short-haul flight. Delicious lunch was served - ham and mustard sub roll and unlimited drinks available. Have flown British Airways on this route many times now and they have never had a flaw in decent service and staff whether on the ground or in the skies.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Mcculloch (United Kingdom)
Flight from Heathrow to Toronto. Booked emergency exit seat for night flight home. Cost £55 but worth it. Overall was ok both ways except for awful breakfast prior to landing at Heathrow. A freezing muffin in a piece of plastic and a polystyrene cup of coffee. Not a cheap flight - better value with Air Transat club which costs about the same and is better in every way.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Bruce Bettridge (United Kingdom)
Business LHR to BKK. 747-400. First try back with BA in about 5 years during which I have flown many other airlines and been impressed with most. The only things that impress me with BA are the staff and their ability to pretend this is a quality airline and the fact that people pay BA so much money to be treated like cattle. The Food is without doubt some of the worst I have had in Business anywhere poorly presented badly prepared and barely edible. The AVOD looks like it was installed 10 years ago and then wasn't the top of the range screen size is terrible viewing angles and resolution poor. The seats work well as a lie flat configuration. That's the highlight. I cant help feel that if BA senior managers occasionally used their own money to fly with rivals then we would see real change from our national flag carrier. Regretting my already booked return flight and my 550000 BA air miles.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
