Air France

DEL-CDG-ZRH and back by Premium Economy in June-July 2013. Pros: 1) Priority access for check in (all airports) security (all except DEL) passport control (all except DEL) boarding (all airports). 2) Additional baggage allowance. 3) Comfortable seats with large screen good sized tray tables USB charging points at each seat. 4) Personal amenities kit given. 5) Business class seating (with meals) on short haul flights within Europe (CDG-ZRH) and back since there is no premium economy seating on these flights. Cons: 1) Have to use economy lavatories. 2) Cutlery is still plastic. Overall worth the little extra that you spend as compared to regular economy.

My flight to Paris was cancelled after sitting at LAX yesterday for more than 3 hours. No explanation no attempt to help us get on another flight. It took me forever to get through to AF and rebook a flight for tomorrow. They were rude almost acting as if they were doing me a favor to rebook my flight. This is not my first bad experience. I will never fly AF again. Unfriendly cold and distant. Most of all terrible customer service.

Rome to Marseille on July 17. Flight was late to depart after boarding I asked for water but was asked to wait until take off. After my repeated request I got a glass of water. Luggage was delivered late in Marseille - spent more than one hour to get it - no explanation in English. We could not go to our hotel after the flight because there were no taxis and the hotel shuttle service has finished at midnight. Hope they will improve their service.

CDG (2F) - NCE. The flight was in a newly refurbished A320. Crew friendly and professional. Decent value for the money for the 1hr 15 mins long flight.

I flew from Paris to Johannesburg in March. The weather was very poor however the flight was not delayed because of it we were boarded and then sat on the plane for 4 hours with nothing happening. The only reason given at the time was that the luggage had not arrived at the aircraft but we had no idea how long it was likely to be. As a result I missed a connecting flight. I will never consider flying with them again.

Bangkok to Paris departing 10am on July 2nd. Fed a full meal with Wine and Port about 30 mins into the flight. The meal was OK. I was feeling unwell due to heat stroke and asked for a brandy but was told that spirits were not available - only soft drinks water or beer. During the flight I needed water I had to use the call button several times before they came to see what I wanted. Later when I asked for more water the attendant said that I could always get my own. No other food served for almost 10 hours and then just a snack. It is the worst long haul flight I have ever experienced. The service was non existent.

Departing from Washington Dulles to CDG Paris AF0027 June 21st and returning from CDG AF0026 to Dulles 7/2. I will never fly Air France again - my 13 year old daughter and myself went for 2 weeks to Paris - flew Business Class. Going over the food was good (not great) however I noticed how frayed some of the seats in business class were which was just the beginning. Seat is horrible so no sleep for me coming back my tray table was broken (yes in Business class) so I had to prop it up with my knees as I didn't want to sit apart from my daughter. The food was terrible and the seat again was horrible if you are trying to get some sleep.

I have being flying regularly with Air France for the past 9 years in economy and business class. Normally inflight economy service is excellent with good range of food and beverages available and being offered. On the flight from Paris to Bangkok (July 12) although the plane was newish and with good entertainment the service was absent. The dinner service was a tray with no selection of food or drinks. It contained a pre-packaged cocktail and red wine. No other beverages were offered and no other drinks or snacks offered during the flight. At one point during the flight I went in search of a glass of water not having been offered or provided anything for several hours. I was given a drink and told to go to another galley where I might find ice cream if I was lucky - not even the crew knew what was available. This took self serve to a whole new level. This was one step away from a pack lunch. I chose Air France above other less expensive airlines as I had always enjoyed Air France service and variety offered. A premium airline cannot charge a premium price and fail to provide service otherwise why pay the price when a cheaper alternative provides the exact same thing. I will not fly Air France again.

Flew DXB-CDG-BCN return. Most uncomfortable economy class flights I have taken. Seat was completely rigid and stiff very cramped. On the return I was it in 35A on the 777-300 at the emergency exit. This was even more painful than the outbound sectors. There was no space between the fuselage and arm rest to actually rest my arm. Had a tall gentleman sitting next to me; was completely cramped with door bustle in front of me so couldn't stretch legs to take advantage of being in an 'aisle seat'. Again seat was hard and uncomfortable. I felt very sore after all my flights. Never again!

ORLY-IST-CDG July 1. I always check in online to save time but shouldn't have bothered for ORLY-IST leg. I was at the airport at 8am for a 10.25am flight. I was misdirected to the wrong bag drop off point. I then joined another enormous queue. It took over an hour to simply drop off my bag. No dedicated lines for just dropping off your bag. There were incredible delays at passport control which was again compounded by a disorganised slow aircraft boarding which appeared haphazard and the plane left nearly 30 minutes late. I had intended have breakfast at the airport but this was impossible due to time delays. On board service was fine but disinterested. The A320 was a little worn on the way back. Boarding again was disorganised and unpleasant. These flights were in complete contrast to my CX flights (SYD-CDG-SYD).