Aircraft:  Airbus A330

Name:  Ian Haslam

Layout:   3x3x3

PAX size:  Medium

Comfort Score :  1/10

This trip was long Haul return to Barbados. Both flights were the worst I have ever had. The seats were torture. I just happened to have a mini tape measure on my keyring and I am not sure how the official measurement is taken from where to where but all I can say is that it measured 9.5" from the front edge of my seat to the almost empty magazine pocket. The angle of the seat was so upright it was verging on being forward. All the time the little TV in the seat (almost against my nose) was telling us just how important "Customer Comfort" is to Thomas Cook.

Aircraft:  Airbus A330

Name:  Mary Tyrer

Layout:   3x3x3

PAX size:  Small

Comfort Score :  1/10

Row 14 has no window. Seat did not recline and was extremely uncomfortable for long haul flight. No room to move. Unfortunately we were all given the same seats on return journey so once again spent hours in a "claustrophobic hole".