Aircraft:  Boeing 777

Name:  Langkilde Jensen   (Thailand)

Layout:   3x4x3

PAX size:  Large

Comfort Score :  1/10

Completely unacceptable. They pack us 10 across in a 3-4-3 configuration combined with a tiny, tiny seat pitch. There is almost no recline which is a direct result of the tiny seat pitch. This is not a way human being should be treated.

Aircraft:  Boeing 767

Name:  François Crabbé   (Cambodia)

Layout:   2x4x2

PAX size:  Large

Comfort Score :  2/10

Travelling regularly on Austrian between Bangkok and Brussels, I know the airline well. Service is fair/good; individual video screens are a plus for kids. Unfortunately, all seats in economy are really cramped for anyone over 1m75. Recline is almost nil and tall people can't watch the video screen properly.