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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Turkish Airlines Business Class Lounge customer reviews

  4 Star Airline

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Turkish Airlines
3.0 Star Rating: Fair
34 reviews

 


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TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   23 April 2014

Review by : Derek Salter (South Africa)

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Recommended

A very pleasant experience. I enjoy using Turkish Airlines - good fares and helpful staff but the airport can be cramped and crowded. As was the lounge until expanded recently. A joy to visit - you hope for a longer stay between flights! Good food, variety of seating areas and airy. I can't wait to use again. Probably only downside is the number of toilets and washrooms which are often very busy.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   11 March 2014

Review by : S McKenna (Ireland)

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Recommended

The best business lounge I have had the pleasure of spending time in. Food excellent. Roaming masseurs were welcome. Showers spotless. Bag storage area neat. Beautiful design. Toilets immaculate. My only gripe was my stop over was eight hours and a suite could only be booked if staying 4-7 hours. I was offered the use of a hotel room in Istanbul but declined. Lounge was only really busy from 06.30-08.30 during my stay.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   11 March 2014

Review by : G Santon (South Africa)

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Recommended

First time in the new lounge area, and wow - what a difference! Divided on two floors, so much space and not overcrowded any more. The food options are truly second to none, with freshly prepared food counters in many parts of the lounge. Got to use a lounge bedroom (very comfortable) and enjoyed shower in 5-Star hotel standard bathroom. Big boy's Scalextric track also fun! At last it looks like Turkish Airlines have really turned a corner in progress and this is the best lounge I have visited. Pity that the rest of Istanbul airport is so poor.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   11 March 2014

Review by : Peter Jacobsen (Bulgaria)

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Recommended

Following the expansion of the THY lounge at Istanbul Ataturk it is no longer overcrowded. It has an impressive selection of freshly made foods and pastries, but also services such as cinema and massage. The atmosphere is nice and quiet (no boarding calls) and the lounge is light with plenty of windows and lighting to make it comfortable.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   13 January 2014

Review by : S Taylor (Germany)

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Recommended

I visited twice in the last week, and both times it was "full". The design is quite interesting but in trying to accommodate so many people, it is not a relaxing place to be. The staff were working hard but it is not easy with so many people.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   23 December 2013

Review by : E Rietz (Belgium)

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Recommended

I used this lounge twice flying from BRU to BKK and back. A catastrophic visit in both cases, totally overcrowded, almost no seat to find, very noisy and really unacceptable!



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   15 November 2013

Review by : Helmut Schmid (Germany)

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Recommended

This is one of the best lounges, regarding food and beverages choice, activities (eg. a theater where you can watch movies or concerts, billiard, piano). Lounge team work in rush hours to avoid problems.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   7 October 2013

Review by : Keith Rogers (Canada)

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Recommended

Very neat design, very large with lots of seating areas, many food stations. A real treat on a long layover traveling from Houston via Istanbul onto Dushanbe. This has to be one of the top airline lounges.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   7 October 2013

Review by : Brian Payne (UK)

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Recommended

In theory the lounge is quite nice, but at peak periods you should not even bother going to the lounge. It is normally full to overflowing, staff will not offer any assistance to find seats etc. The washrooms and shower facilities are quite poor, and badly maintained. Good snack and other foods if you can find anywhewre to sit. Staff service is good for the catering type staff, but Turkish Airlines staff are rude and well below standard.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   8 July 2013

Review by : T Ellis (UK)

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Recommended

The literature states that this place has a capacity for 331 people. There must be at least twice that many here. No seats, no food, no power sockets. This cannot be called 'business' as it is impossible to do any. All I wanted in my three hour stop over was to charge my laptop, send some emails and have something to eat. Impossible. Never using Turkish again to fly on business travel. In summary - overcrowded, noisy, access to basic facilities that the business traveller needs non-existent and a surly, overworked team of staff.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   8 July 2013

Review by : Andrew Smith (UK)

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Recommended

Huge sprawling open-plan lounge, rammed full of people, with a very random and disorganised lay-out. Also not one real quiet area with groups of people sitting around shouting, people listening to iPads, laptops on speaker - just very chaotic and not a nice place to wait for a flight.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   8 July 2013

Review by : Manfred Christall (Austria)

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Recommended

After a quite long walk over the airport you find a big lounge. There are lockers where you can store your bags, a small cinema, kids-area, several coffee and tea-bars, a grill where you can get sandwiches, bbqued chicken and beef, soups, cheese, salads, pasta and desserts. Food quantity is impressive, all offers taste good, some very good. Internet stations are available and free wifi. The shower rooms are clean and nicely designed.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   30 May 2013

Review by : N Carter (Turkey)

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Recommended

I travel frequently from IST but typically don't use Turkish Airlines for business, so this was my first time in the new lounge. I didn't use the showers nor many of the other amenities, but the one's I tried to take advantage of didn't instil confidence. I wasn't impressed with the lounge: I thought they might be having an "off" day so I asked to speak to someone in charge. It took nearly a half an hour to find someone. the excuse for not having an available manager in the lounge was that it wasn't a busy time of the day despite it being 3:30 in the afternoon on a Friday and packed. It was far too busy and loud. If indeed the mornings are busier, I would hate to see it. After sorting through the piles of newspapers that seemed to be tossed haphazardly on the tables - they don't use magazine racks - I found that there were no English newspapers in the lounge. According to the lounge manager, they "have them, but they typically run out in the morning". Knowing that, the idea of having some more for the afternoon passengers hadn't occurred to her. Food quality seemed good but accessing catering was very chaotic. For example, there are two chefs working in tandem; rather than create a staggered system where some food is constantly coming out of the oven, the two of them prepare food together, load the ovens together, then stand around until they take everything out, then start the process again. Of course by the time each batch is ready there is a hoard of people are lined up and instantly they run out until another batch is made. Lockers were an excellent touch and the library was nice though I think that it's more for show than actual use in that it is as exposed and equally noisy as everywhere else in the lounge. A lot of people seemed to be highly irritated with the service on the day I was there and although each one of us seemed to be complaining about smallish problems, I got the overall sense that things were simply not up to standard.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   25 April 2013

Review by : J Anastos (USA)

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Recommended

I was looking forward to visiting this lounge, but my experience was bad. We arrived at 6am from a long Hong Kong flight and had about 90 minutes to rest before the next leg. The lounge was crowded and there were no seats! We wanted coffee and just to relax, but there was no place to sit, we wandered around for almost 20 minutes before finally grabbing an open seat. All the lockers were also full, so nowhere to stash our carryon bags, we had to lug them around the lounge too. And to make matters worse, the showers were all full for an entire hour. We felt like we were at the Grand Bazaar, pushing and shoving our way just to find a seat and a cup of coffee. In a word, it was stressful, not relaxing at all.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   17 April 2013

Review by : J Brito (USA)

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Recommended

From dedicated baggage screening, luggage lock boxes, baristas preparing a la carte coffee drinks, Apple Computer Stations, luxurious bathrooms, well furnished and decorated lounges to cordial and helpful staff, wife and I were thoroughly impressed with Business Class Lounge. Turkish Airways single Airport Club to serve every category of premium ticket holding passenger or frequent flyer may not be for those seeking exclusivity or tiered service areas yet it worked well for us. Accounting for quality and quantity of food when flying long-haul business class, we found food selection and portions appropriate for a lay-over stay in lounge. We were also not expecting, nor did we avail ourselves of, a private sleeper rooms in Business Class Lounge. I disagree with reviewer stating that Turkish custom of allowing Police officers to eat/drink for free must be stop. I did not observe police coming in and drinking tea/coffee. People, in their role as citizens or public or private policy role, of any given country that treat those who provide service, whether public service / infrastructure or service industry, as second class citizens have much to learn from Turkish way if not Turkish Airways! I found it a pleasant surprise when observing Turkish hotel employees eating from breakfast buffet.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   2 May 2012

Review by : R White (UK)

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Recommended

Lounge is expansive and nicely furnished with a lot of options for how to spend your time. It can get quite crowded though and while there are lots of drinks on offer, the food is limited and more snack based. The reception staff had a smile, which ticks that box and the rest seemed very pleasant though they were just picking up cups. Overall nice place to spend time, though worth exploring it to find a quiet corner when busy.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   25 April 2012

Review by : Marc Pauquet (Turkey)

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Recommended

Wonderful lounge, excellent food and nice drinks. Beside the chefs, the TGS ground staff had poor English and provided a very cold and impersonal service.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  - ISTANBUL ATATURK AIRPORT

Date :   29 March 2012

Review by : G Hu (USA)

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Recommended

They offer full selection of hot and cold food, wines, spirits, every sort of soft drink and dessert bar. Showers and suites are available. Wifi is available. Movie room, especially handy for children. Prayer rooms available, and massage therapist roams giving free chair massages that were amazing.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  - ISTANBUL ATATURK AIRPORT

Date :   29 March 2012

Review by : R Deu (Spain)

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Recommended

Excellent catering, delicious cakes, lots of space for reading, relaxing. Wonderful showers and toilets, very good internet PC. Like the arabic touch in some areas, very clean and state-or-the-art design. Staff must improve in all areas, especially at the entrance and waiters.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  - ISTANBUL ATATURK AIRPORT

Date :   23 January 2012

Review by : B Yazici (UK)

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Recommended

Pleasantly surprised when I visited after an absence of 10 months. Much bigger and nicer than the old lounge. Lots of food and drinks choices. Washrooms are nicer. I am not sure I like the "minaret" style. Too Arabic for my liking. Must point out the interesting acoustic trait the minarets have caused. If you start hearing random people speaking and there is no one around you, don't worry, you haven't lost the plot or turned schizophrenic. The minarets carry and bounce voices around, much like the whispering gallery at St Paul's cathedral. I could hear some talking a good 40 meters away, around a 90 degree bend. The Turkish custom of allowing Police officers to eat/drink for free must also stop. They kept on coming in and drinking tea/coffee. Didn't interact that much with the staff, so can't really comment.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   28 November 2011

Review by : F Bartels (Germany)

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Recommended

The lounge is nicely redecorated and looks stylish. The coffee bar is amazing, but other than that there is nothing more nice to say. Staff at the reception were rude, unfriendly and unable to help with flight changes. There is also no fresh orange juice - though they specially announce it - the same thing onboard. It is not even juice, just lemonade with part juice concentrate content. Dayrooms are unavailable as they give them out late at night for 6 hours, and with 4am arrival all rooms were blocked. As well there are not enough showers - a waiting time of 60 minutes is not acceptable. Not thought through for an airline with mainly transfer pax. No high-quality amenities - bulk stuff in a push-bottle! Everything is meant good but not done well. Staff has a lot room for improvement!



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   23 October 2011

Review by : S Latif (Singapore)

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Recommended

A great looking Lounge but third class service standards. I have not seen a lounge with such poorly trained staff. The lady handling Concierge desk was the most unpleasant one. No smile, no care or consideration for the customers. Staff continuously talking to each other and could not care one way or the other for the passengers.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   22 October 2011

Review by : D West (UK)

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The live pide bar was very good and popular amongst passengers. The WC area is interesting with canvas partitions at the entrance. Feels a bit like going to the loo at a village fete! All in all pretty good.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   14 September 2011

Review by : Paul Bailey (Australia)

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This newly renovated lounge provides a relaxing experience and is very spacious. The toilets/showers are stylish and modern. The negative comment I would make is relating to the staff, who I found rather unfriendly.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   1 August 2011

Review by : Stephen Williams (Australia)

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The lounge has just reopened after a 3 month renovation. The design is very modern with a circular theme. There are numerous drink stations and food bars with most delicious Turkish food provided by Do&Co. Plenty of space, food, drinks, barista service, multiple TV entertainment, Pool table and a library. The shower suites and toilet facilities are very stylish with marble tiling, wood paneling and mirrored walls. High quality Etro toiletries provided in the showers along with towels, slippers and bathrobe. There are only 8 iMacs for guests which use an odd keyboard with many standard keys replaced with non-standard keys. No @ symbol on the keyboard which made them almost impossible to use. The only downside is the that the staff are still coming to terms with the new facilities and on the whole they all need to learn to smile and relax a bit, instead of grunting.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   4 May 2011

Review by : R Jager (USA)

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Showers are shabby and dirty, a disgrace to this airline. Towels were thin and when we complained, they were able to give us regular towels. Housekeeping of the lounge is reasonable and the tables were cleaned more often than they do at the other airline lounges. Thoroughly disappointed re the lounge amenities.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE CUSTOMER REVIEW  - ISTANBUL AIRPORT

Date :   6 December 2010

Review by : Stuart Bingham (UK)

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Tired and shabby. Shower very poor, not really clean, small thin towels, shower head kept dropping forward. Food choice poor and only soup as a hot option - which for breakfast i found unusual! A poor location for Turkish Airlines home Lounge at Aturturk. Have no desire to return.



TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE CUSTOMER REVIEW  - ANTALYA AIRPORT

Date :   6 December 2010

Review by : Stuart Bingham (UK)

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Lovely modern lounge, plenty of new computers. Only beer and soft drinks, lack of hot food - only soup, small dry bread rolls with cheese.



TURKISH AIRLINES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ISTANBUL AIRPORT

Review by : Keith Rogers

Date :   20 November 2010

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Lounge in the airlines home airport - large open lounge with good coffee/food for morning departure. Not as fancy as some airline home airport lounges but still very good. Wifi was good. Selection of flat screens at one end but remote on one we sat at did not work.



TURKISH AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL ATATURK AIRPORT

Review by : E Teh

Date :   26 May 2009

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I used the Turkish Lounge at IST as a J pax with another Star Alliance carrier. The lay out was airy and the decor was mainly Ottoman-style. There were shower facilities (again Ottoman- style with marble sinks etc). Food choices were adequate for mid afternoon with the usual selection of hot & cold snacks. There were a few different areas (large comfy sofas, quiet area, computers, etc).




TURKISH AIRLINES PRIORITY LOUNGE REVIEW  : ISTANBUL AIRPORT

User:  Nick Paul

Date :   3 November 2007

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Good choice of facilities. Business services, prayer room, refreshments etc. Range of seating available - in seperate lounges, for meals, on sofas in open plan area etc.. and plenty of space for discreet discussions if required. Decoration quite impressive. Intrusive noise though from 4 tvs on different channels plus some noise from other areas of airport. Nice choice of drinks and snacks available and constant cleaning from staff kept the whole area very neat and presentable. As a non- drinker can not comment on size of a glass offered as on other reviews, but range of drinks was quite broad if wanted. Soft drinks include teas, coffees, orange juice, waters, etc. Staff I found to be excellent, not at all rude or dismissive and very welcoming. Also there was no pervasive cigarette smoke evident - very welcome to a non-smoker in Turkey. Location of Lounge is at one end of the airport and can be quite a few minutes to walk to gates, but shops and other services close to Lounge so no need to walk unnecessarily far. A good and comfortable service.


TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  : IZMIR AIRPORT

User:  Nick Paul

Date :   3 November 2007

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Small CIP Lounge with nice choice of drinks and snacks. Limited office space for business if required, comfortable sofas / seating and quiet space without excess noise from airport operation. Nice lounge conveniently close to gates and good efficient staff to assist if needed.


TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW   : ISTANBUL AIRPORT

User:  Idat Erdener

Date :   17 September 2007

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The lounge is very specious and has an interesting decoration. I have been at all peak times there and there was always enough space to sit and relax. There are showers available (some review say it has not) - to use it you should contact the front desk staff for amenities and staff was mostly friendly. The choice of alcoholic drinks could be increased though and size of glasses as well. A slient room for taking a nap is missing though.


TURKISH AIRLINES BUSINESS CLASS CIP LOUNGE REVIEW  : ISTANBUL AIRPORT

User: JOHANNES BOECKER

Date :   10 December 2006

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The "new" lounge is located at the exact opposite end of the airport. It is quite a hike there but most flights to Asia and the US depart from there, so I guess it is ok. It is quite unique : huge sofas and armchairs, impressive chandeliers (like in a palace) and soft carpets. At peak times, seating is very limited, and I saw people leave the lounge because of not enough seating. There is an open bar with a wide selection of drinks (alcoholic and non alcoholic) - albeit glasses are very small - and some snacks (puff pastry and sandwiches). There are no showers which is quite a disappointment after a long flight. Bathrooms could be cleaner. There is a business center with free internet access and there are of course muslim prayer rooms. Staff is rude (as you would expect from Turkish Airlines) but all in all the lounge is a vast improvement over the old one.



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