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Malaysia Airlines First Class and Business Class Lounge customer reviews

 

MALAYSIA AIRLINES

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Malaysia Airlines
3.0 Star Rating: Fair
78 reviews



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MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   11 May 2015

Review by : P Taylor (Australia)

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Recommended

Very ordinary particularly if you like a glass of wine and internet that is better than dial up. The general feel is ok until you get down to detail. First the bar which is not self serve and even beer is neither on display or available for self selection. As for red wine " we only have merlot" of a very ordinary kind. There is a first class lounge apparently at the "satellite" wherever that is but you won't be told about it in the main terminal unless you ask even if you are eligible. There is a definite don't care attitude in this place and as others have commented the showers and toilets are usable but not great. The food is ok and you can get freshly cooked noodles but it is pretty tasteless. Nothing here to encourage me to use MH or KL as a preferred hub but I guess I am spoilt with my regular regional being SQ with its very superior Singapore hub.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   11 May 2015

Review by : David Harrison (Australia)

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Recommended

In most respects this lounge is adequate. The WiFi is outrageously bad. On 1st April I got 7 Kbps download. Impossible to download even one email. Two other nearby pax complained. I went to reception where the agent said she gets so many complaints, management doesn't act and please fill out a complaint form. MH management - are you listening? Go down the street and buy a decent router. Subscribe to a decent broadband service. Stop mucking around and deliver - most of us in this lounge are on business and internet is vital.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 March 2015

Review by : J Fairclough (France)

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Recommended

There have clearly been some attempts to upgrade this place since I was last there 3 years ago, but without too much success , it has to be said. Another of those huge, impersonal lounges that can get crowded. Without wishing to be snobbish, this seems to be as a result of allowing access to non Biz/First class passengers who are on other airlines' FF lists or have just bought passes for cash. I suppose the rather bizarre almost 'speakeasy' hidden alcohol bar, is a sop to the religious people in the country, and the choice/quality is OK, but no more. Also, food is adequate without being impressive. Seating is reasonably comfortable, but the toilets/showers are starting to show their age. To be quite honest, the MAS Business class lounge in the domestic part of the terminal is a far nicer experience, less impersonal, better seating and food (including an absolutely fantastic malay chicken curry). OK they do not pretend to serve alcohol (as on their domestic flights), but at least you know where you stand.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 March 2015

Review by : Paddy Clarke (UK)

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Recommended

A surprisingly poor offering from MAS. This lounge is large, poorly arranged (seats in lines and very closely spaced), dirty, poorly equipped and in dire need of renovation. There is a small bar near the entrance which serves a very limited selection of alcoholic drinks (no self service), including a couple of poor quality wines, beer and no champagne or spirits. The bar also closes early regardless of the number of passengers in the lounge. Hot food was cold and there was a very limited selection. Hot drinks machines were poor but there was a serviced coffee bar with a good selection of coffees and teas made to order. WiFi so slow it was next to useless. Overall very poor - looking forward to the Emirates Lounge reopening after refurbishment.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 March 2015

Review by : D Egginton (Indonesia)

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Recommended

There is a Golden Lounge located in both terminals. This I found out after being directed to the satellite terminal by airport staff when I could have stayed in the main terminal. I preferred the main terminal lounge. The food was of good quality with hot and cold options. I arrived just before the change over from breakfast to lunch. There is a bar but you are made to feel awkward as it's hidden away. The tables are not cleared very often however and there was only a cold shower available.



MALAYSIA AIRLINES BUSINESS CLASS REVIEW  - DENPASAR AIRPORT

Date :   22 March 2015

Review by : D Egginton (Indonesia)

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Recommended

Difficult when airlines use a generic airport lounge for a small number of business class passengers. The lounge is new but the food on offer wasn't appealing.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 March 2015

Review by : G Duckworth (South Africa)

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Recommended

UseHaving used this lounge for the past 6 years to travel from KL to Beijing the time has come to switch to Singapore Airlines although more costly and a longer flight. The toilets today (10 Mar 15) were disgusting and unusable and clearly hadn't been cleaned for a while and the service in their so called sports bar was beyond comprehension. Clearly the airline is going through difficult times but surely now if the the time to do whatever is possible to increase the customers experience. I complained to two people in the lounge who really couldn't care and never made any attempt to apologize or have the toilets cleaned so enough is enough.



MALAYSIA AIRLINES DOMESTIC BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 March 2015

Review by : Siti Malik (Malaysia)

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Recommended

UseMy flight was 3 hours ahead and I spent my quality time waiting in this lounge. The environment was quiet and cozy. The food was absolutely delicious especially the beef rendang! I kept on refilling my plates while waiting. There's even a massage corner. However, the WiFi was just average. But nevertheless, I would definitely come again here! A very welcoming lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   1 March 2015

Review by : Tiong WeiLiem (Malaysia)

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Recommended

Even though it was a small lounge, it was very cosy. There are good views of the tarmac as well. The staff were very polite. The whole lounge was very clean including the toilets. Maybe if there was one small thing I would pick on is to have more varieties of food. Other than that, the lounge is wonderful and I would recommend it.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   25 February 2015

Review by : M Taggart (UK)

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Recommended

Used this lounge on the outward and inward trips LHR/Sydney. Spacious, comfortable, friendly staff. Shower facilities very adequate and clean. Quite a good choice of food and drinks - no problem with having a designated area for serving alcohol.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   27 January 2015

Review by : K Simpson (UK)

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Recommended

The lounge entrance is impressive & the reception staff welcoming, once inside the lounge the furnishings looked cheap, food selection was good. The wine selection terrible, on offer was a cheap white, red passable & champagne was good. This lounge is in need of an upgrade.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   23 October 2014

Review by : Anders Pedersen (Denmark)

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Recommended

Spacious, good views of lanes outside. Sleeping, massage, and shower facilities. Lounge is kept in dull, brown colours. Good food, inc. 3 options of hot dishes from Malay kitchen. Alcohol separated from lounge and referred to the entrance at a small side-room. Only Carlsberg beer, 2-3 wines, and 1 champagne available.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   5 October 2014

Review by : Mark Niall (Australia)

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Recommended

We use this lounge twice a year on return flights to Europe. It does the job. However, dispte some renovation recently, it could do with better and more shower cubicles and also toilets. Quite often there is a wait for both. Food and drinks adequate. They do need to lift the lounge to bring it up to the standards expected. They operate a very good business class in their planes. They may have to spend some money to bring the lounge up to the standard of their aircraft.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - DELHI AIRPORT

Date :   5 October 2014

Review by : O Werder (Australia)

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Recommended

This lounge is an embarrassment. Staff is largely absent, food is Lukewarm, lounge is an open seating area in the mezzanine of Delhi International where the noise comes in unfiltered, there are four old Win95 desktops, WiFi requires a complex picture ID procedure and bathrooms are basically the same quality toilets you find anywhere in the airport (so forget freshening up). There is some premium Lounge next door but the difference in access to the two is unclear to me. At any rate, lounges like this make me wonder whether I should fly this airline at all again. Hopefully their hub lounge in KL is better.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   5 June 2014

Review by : Laurence McCarthy (Malaysia)

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Recommended

MAS continues to do what it does well - disappoint. How hard can it be to keep a place clean, have staff who want to help, food that is worth eating and provide alcohol without guests feeling like they should not drink alcohol. Seems all of this is impossible for MH. Perhaps one needs to have to have a different mindset to truly appreciate Malaysian Hospitality?



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   20 February 2014

Review by : P Chong (Malaysia)

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Recommended

Used the lounge while waiting for flight to Auckland. Spacious, yes - impressed, no. At the front desk, beyond asking for the boarding pass, frontline staff seem to assume that everyone who came knew what the Golden Lounge had to offer. No attempt to explain its facilities. Upon entering, you come upon the room where liquor is served but it was small and so far from everything else. Sofa seats were arranged in lines and close together. Buffet choices very limited. Everything was self service much like a canteen. Glasses so small, probably to discourage one from taking too much, thus necessitating frequent trips for refills. I stood there for 3 glasses of juice before I moved off with a 4th. That's how small the glasses were. Tables, while cleared of glasses and plates, were not wiped down. I saw just one staff clearing tables. I did not realise there was 2 other counters serving food. There was no signboard to the shower/washrooms. Inside, the shower stalls were not clean, bits of hair left behind, and why is the floor in the shower area level with the changing area. Good thing my shoes were near the outer door or they would have been soaked. After what you read in the Malaysia Airlines web page, this was a disappointment, you've oversold yourself. Come on MAS, you can do better than this.



MALAYSIA AIRLINES "QANTAS" BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   7 February 2014

Review by : Ronald Egerton (Australia)

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Recommended

Suffice to say it was quite ordinary. All cold, not covered food. Seats were comfortable is the best I can say.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   10 January 2014

Review by : V Tee (Australia)

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Recommended

Was looking to experience this so called MH flagship lounge. But I only found great disappointments once I arrived there. The newly renovated lounge had a cheap, mess hall or school canteen feel to it as the chairs and tables were plonked in lines and rows in a big open area (not to mention the bland high ceiling) to maximize the capacity. As a result, no 'personal space' and very crowded as everybody was close to each other. Chairs not comfy. No sign to the toilets, had to ask staff for it. The toilet was so basic and small. Food selection adequate but not extensive. It's understandable due to their religion practice, they set up the bar way off the main dining area and very close to the main entrance and had a walk a fair bit to get a glass of drinks. Internet was fast and reliable. Overall, I was not impressed with this 5-star lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   30 December 2013

Review by : Laurence McCarthy (Malaysia)

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Recommended

Upgrading lounge, so 'temporary' lounge is in a grotty couple of rooms next to Starbucks. Check In staff didn't even mention that the real lounge was closed. Almost no airport staff knew where the lounge was and the only sign is a hand written a4 sheet taped to the door. Catering was awful, alcohol none existent and staff very stand offish.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   30 December 2013

Review by : Dean Potaka (Australia)

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Recommended

After a flight into KLIA from PER I was looking forward to using their flagship lounge to freshen up and relax before continuing onto LHR late that evening. What a let down. Trying to find a seat was the first obstacle my wife and I encountered and when we finally did, trying to locate staff to clean the area was our next. Requesting use of the showers was met with a courteous and immediate response of yes. However, when I entered through the doors it was like the area had not been serviced since the first flight of the day. No toilet tissue to be found unless you raided every cubicle prior. And the floors needed a hose down. Showers only saving grace was that the water pressure and temperature was very good, as they were not very clean to begin with. With half an hour before boarding MH2 to LHR I decided to have a drink at the bar by the entrance to lounge. Selections are only average at best with no champagne only a French sparkling but that was no bother as I knew the best was to come on board. To wrap up the experience of what is meant to be their flagship lounge I have noticed its gradual decline since I first started using this service on numerous occasions since 2000. I will be returning from LHR mid Jan and look forward to experiencing the Golden Lounge of Terminal 4 as I have heard great reviews of this one. Will keep you all posted.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   23 December 2013

Review by : S Brodie (Australia)

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Recommended

The business class lounge upstairs in the satellite terminal (that I have visited earlier this year) was closed. The temporary lounge was difficult to find, and small with no shower facilities and unwelcoming, unhelpful staff. The lounge was cramped, and there were no shower facilities and limited food options. So I asked the staff if there was another business class lounge, was given confusing instructions by a disinterested & slightly rude staff member, and told to go back on the train to the main terminal to the "regional" business class lounge (for international and domestic flights). The regional lounge was completely full. Nonetheless, after a wait, I was able to take a shower in the short time left before my flight. The washroom staff were disinterested and no towels were provided (I used paper towels to dry myself). After having spent my time locating the various lounges, there was no time for food and I had to take the train back to the satellite terminal for my flig ht. Once at the gate, there was no announcement for business class boarding, so I ended up boarding with the rest of the flight. Never again - unacceptable for business class.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 November 2013

Review by : M Cunningham (Australia)

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Recommended

I used the KLIA lounge in transit and was impressed. If in transit, stay in the Satellite building and head upstairs when you reach the air train - it isn't incredibly well signposted. It is large with plenty of natural light via big windows, it has lockers, newspapers, magazines and many seating areas. There was a business centre with helpful staff. Lounge PCs offer internet and printing. Excellent range of food included noodles and soups, barista made coffees and full range of teas, fresh fruit plus I saw a variety of other dishes. There are several food service areas - all have different offerings. There is a bar with limited choices but white wine they offered was fine. Bathrooms with amenity packs and had hot showers both times - they are at the far end of the lounge and staff will give you towels and packs with shampoo etc.



MALAYSIA AIRLINES FIRST CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 November 2013

Review by : R Jones (UK)

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Recommended

On our way to Bali we used the KL first class lounge and it was great, but on return 5th November it was closed - no reason given but everyone was herded into a small holding lounge to sit out the time. My partner was trying to do some business calls but very difficult sitting neck to jowl with all the other guests. Avoid KL lounge if you can until the closure time is over.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUCHING AIRPORT

Date :   15 November 2013

Review by : D Manau (Malaysia)

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Recommended

Lounge had a soft lighting to it, being better than the domestic lounge at Kuala Lumpur International Airport. It's not big, but accommodated well for 2 to 3 flights. Food choices were poor and cheap though: they offered rice, meat and vegetables that were simply foreign for the locals. No western cuisine. Seating area was a tad dense in arrangement. A lounge that fits it purpose and a better offering compared to the one at its hub in Kuala Lumpur.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   7 October 2013

Review by : Barry Manners (UK)

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Recommended

A long queue to enter the lounge which I simply by-passed rather than stand in line for 15 minutes. Inside, the lounge was crowded. Seats are small and cheap looking. My search for a virgin mary was fruitless. No worcester sauce, no tabasco, no lemon juice etc. I tried a chicken stew which was cold. I left and paid for my own drinks in the main terminal rather than spend any time in the dreary, uncomfortable surroundings.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   7 October 2013

Review by : G Harris (Australia)

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Recommended

The lounge is operated by a third party supplier and is shared by numerous airlines. The seating was barely adequate for the number of people present when we were there in the late morning. Facilities are fairly ordinary, and the range of catering is limited.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 August 2013

Review by : R Arnett (Australia)

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Recommended

Lounge was quite big with lots of seating. Food was average at best. Washrooms were in very bad condition and not cleaned and organised. No hot water for a shower is unacceptable in a business class lounge!



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 August 2013

Review by : Andrew Spooner (UK)

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Recommended

Big, open-plan lounge that was noisy, slightly chaotic and with few quiet spaces to sit and relax. Food was very average and having to queue to get a cup of tea seemed arcane. The air-con wasn't working very well when I was there and it was quite hot and uncomfortable. Furniture looked old and worn, as did carpets. The lounge also allowed open entry for 150 Malaysian Ringgit - which seems to defeat the purpose a bit.



MALAYSIA AIRLINES FIRST CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   8 July 2013

Review by : Y Ren (Australia)

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Recommended

I have been through MH first lounge at KL international airport twice last month. It is a really good lounge. Staff are very friendly and professional, always ready to help. Lounge is not big but never crowded when I was there. You can sit down order some proper meals. Great wine and drink selections available. There is also a buffet area you can get the food you like. No spa available in the lounge. Shower is in the bathroom. You can get the tower and amenity from a little counter before get in the bathroom. Good internet connection as well. It is not Qantas first lounge in Sydney but very good lounge for transit passengers.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   8 July 2013

Review by : F Wong (Hong Kong)

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Recommended

This is not a brand new lounge, but with nice decor and great selection of food and courteous staffs. Very speedy and free wifi connection, stations for charging mobile phones provided. Bathroom facilities clean and sufficient. A nice place to kill a few hours during transfer, as they are not much to see and buy at KLIA.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - T2, SINGAPORE CHANGI AIRPORT

Date :   30 May 2013

Review by : Andy Green (Singapore)

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Recommended

The Golden Lounge at Singapore Terminal 2 is basic with a small food and beverage selection and no views to speak of, but it was nice and quiet when I visited (7.30pm-9.00pm). There is free WiFi which was very fast, I'm not sure how it compares when the lounge is busy. There was a good selection of soft drinks and juices, but you have to hunt around for the alcohol (cans of Tiger/Heineken and a wine bottle hidden behind an opaque-doored section of one of the small fridges). Restrooms were clean with shower facilities and towels available. Overall, not the best but fine for a short stay.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   17 April 2013

Review by : T Toronyi (Australia)

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Recommended

Service in this lounge is average, there seems to be a constant queue for a shower which is not managed particularly well. The bathroom is poorly maintained in terms of cleanliness and also general condition.



MALAYSIA AIRLINES (AF PREMIER LOUNGE) BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   5 April 2013

Review by : Norzaidi Zahidin (Malaysia)

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Recommended

What a tremendous disappointment. Hostess not exactly informed and showed a minimum degree of customer service, the lounge was very small (shared by 7 Airlines!), coffee machine overflow when you try to get some, zero hot food and they don't even restock the cheap croissant when its finished. And it was only 0930am!



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 April 2013

Review by : R Gilbertson (Australia)

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Recommended

We have used the KLIA lounge around 10 times (Adelaide to Europe) in the last few years. It is looking a bit faded and could do with an upgrade, but the food is always adequate with respect to quality and variety, staff clear the tables frequently and keep everything tidy, and the toilets are always clean. Two complaints : It is usually impossible to get a hot shower, the water being no better than warm, no bath mat is provided, and the showers are not wiped down after each use. On the plus side, the towels provided are big and white and fluffy. A lot of the seats in the lounge don't have a power point close enough to plug in a laptop, so a long wait for the next fight can use a lot of battery power.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

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Recommended

Huge lounge with no character - like a school canteen. None of the finesse expected of a business lounge. All self service, poor choice of food - only kind of eggs is scrambled, which sit for ages on a hotplate. Hot breakfast choice - chicken sausage, scrambled egg and baked beans only. The dining tables and chairs were in the cold buffet section - the low coffee tables and armchairs were the seats for the hot food - who designed this nonsense? At 7am the lounge was not busy, but dirty plates, cups, uneaten food covered the tables. Supervisors just walked past without comment - disgusting. A very disappointing experience at Malaysia's main airport. The only place in Malaysia where the food quality and service has been poor.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

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Recommended

Excellent service, excellent food. Smiles all round from the staff - the chef even made me a Pecan Pastry specially! Very relaxed ambience. Malaysian Airlines at their home base airport of Kuala Lumpur should follow the London example - not the "school canteen" style they provide in the KUL business lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   23 December 2012

Review by : Matthew Duncan (UK)

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Recommended

The lounge atmosphere is quite pleasant but there are no windows which makes the lounge feel a little dark and boxed in. The choice of food and drink was okay. Unfortunately the WIFI connection was very poor and I wasn't able to do work on my laptop that I needed to do before the flight. The printer in the computer room wasn't working either which was also frustrating.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PERTH INT'L AIRPORT

Date :   23 December 2012

Review by : Mark Gilbert (Australia)

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Recommended

Lounge has seating for about 50 pax but on my visit there were 15 of us, comfortable seating, nice selection of sandwiches and fruit and a full bar service. The downside to this lounge is having to go into the main Terminal to use the bathroom which was not very clean.



MALAYSIA AIRLINES BUSINESS CLASS REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 December 2012

Review by : W Williams-Powell (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We found the lounge to be cosy, relaxing and the staff excellent. The facilities were very nice, we would definitely use this again.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   18 September 2012

Review by : M Mead (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Arrived in KL at 4am, connecting flight out at 9am so would have loved a few hours sleep but the rest room was occupied, maybe some more beds could be provided as there are often transiting passengers waiting. However, a shower, change of clothes and breakfast was much appreciated. Lounge was clean and comfortable, but not so clean on our return trip home.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KOTA KINABALU AIRPORT

Date :   6 June 2012

Review by : J Teoh (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Excellent lounge with a good selection of food. The lounge was clean, spacious and comfortable. Staff very courteous. No alcohol available due to it being a domestic lounge. Loved the decor. Great view of the tarmac too.






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