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MAS MALAYSIA AIRLINES GOLDEN CLUB business class lounge reviews First class compare MAS standards


 

MALAYSIA AIRLINES   First and Business Class Lounge customer reviews



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MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Review by : Y Rahim

Date :   12 January 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The regional lounge really nice. The food selection is quite good. Nice view where passenger can see the aircraft from a large window. Passenger also can order the food from the chef. The washroom really big and comfortable. They also have a small playground for kids.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUL / LHR / SYD AIRPORT

Review by : Rhonda Brown

Date :   6 October 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

A huge negative is the selection of food or rather lack of. We traveled over a 5 week period & the only hot meal offered, that was not a stir fry or curry, was potato & leek soup. This did not change over the 5 weeks. The other food offered was average to say the least. At Kuala Lumpur Golden Lounge the only cheese to be eaten with the bountiful supply of crackers was cream cheese! Wraps, bagels or small rolls & not much more.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUL / LHR / SYD AIRPORT

Review by : Rhonda Brown

Date :   6 October 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

A huge negative is the selection of food or rather lack of. We traveled over a 5 week period & the only hot meal offered, that was not a stir fry or curry, was potato & leek soup. This did not change over the 5 weeks. The other food offered was average to say the least. At Kuala Lumpur Golden Lounge the only cheese to be eaten with the bountiful supply of crackers was cream cheese! Wraps, bagels or small rolls & not much more.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KLIA AIRPORT

Review by : Arthur Lim

Date :   7 February 2009

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Lounge Comfort

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Lounge Cleanliness

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Bar & Beverages

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Catering

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Washroom/Showers

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Internet / Wifi

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Staff Service

Very impressive, you can tell its almost brand new when you step in. Great large chairs to relax in. Food choices good, but they should not serve items like fried fish pieces in a food warmer and have it closed - these items tend to harden up and become a real challenge for your teeth! Drinks selection for alcoholic beverages had a bartender service which you had to use which I dont really appreciate - I would prefer a self service bar, but only because I'm more used to it. Noodle bar was very nice. There was also a children's play room, Surau Prayer room, and a massage service corner- but you had to pay for every treatment or massage available - unlike Thai AIrways BKK massage lounge which gave business class passengers a free 30 min massage. Would have been good if MH offered that. The bathrooms were nice, but toilet amenities were not 5 star standard. Previously, MH provided L'Occitane and Aigner toiletries but this is no longer the case. In all a great lounge - much much better than the Business class lounge at the satellite building, less people, which means your chances of getting to use the shower is quite high, and also more peace of mind! Only 1 criticism - too many staff on duty - wherever you walk, they follow you like as though they're keeping a look out just in case you get up to no good! I know they are only there to see if you need any service, but don't overdo it. Some travellers just want some peace and space.




MALAYSIA AIRLINES BUSINESS CLASS REGIONAL LOUNGE REVIEW  - KLIA AIRPORT

Review by : Robin Chen

Date :   30 October 2008

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Lounge Comfort

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Lounge Cleanliness

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Bar & Beverages

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Catering

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Washroom/Showers

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Internet / Wifi

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Staff Service

Lounge is superb! It's far more spacious and impressive than the 1st/ Biz class lounges at the Satellite Building. Great warm and cold food selection, good varieties at noodle bar, delightful bar selection, comfy business centre, good natural lighting and viewing area, internet stations and fully wifi lounge, massage therapy facilities, and best of all, the bathroom! The shower and amenities are certainly 5 Star!




MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Chris Macqueen

Date :   3 October 2008

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Lounge Comfort

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Lounge Cleanliness

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Bar & Beverages

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Catering

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Washroom/Showers

CLICK SCORE FOR RATING

Internet / Wifi

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Staff Service

The staff were helpful, coming round and offering drinks and hot towels. Limited selection of hot and cold food, but what was on offer was interesting and good quality. Nice little selection of snacks to go with your champagne. The adjacent first class section of the lounge gets the best views, but there is still an OK view over the apron and one of the runways.




MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUALA LUMPUR KLIA AIRPORT

Review by : Stuart Reay

Date :   22 August 2008

3 Star Rating

Lounge Comfort

3 Star Rating

Lounge Cleanliness

3 Star Rating

Bar & Beverages

2 Star Rating

Catering

4 Star Rating

Washroom/Showers

4 Star Rating

Internet / Wifi

3 Star Rating

Staff Service

At first the lounge feels great and very roomy but on closer inspection its just not that great .The food is quite uninspiring and not reflective on what you receive on board in business class. Considering this is their hub i really expected more. Shower facilities are great and the noodle bar is a great idea but there was only a choice of 2 hot things. Sandwiches and cold buffet didn't look fresh at all. The temperature in the lounge on both occasions made it very uncomfortable as it was icy cold and others were trying to rug up. Computers dotted around the lounge are great and always seemed to be free. Front desk staff very helpful.


 
 

MALAYSIA AIRLINES FIRST CLASS LOUNGE REVIEW  - KUALA LUMPUR KLIA AIRPORT

Review by : Patrick DuPlessis

Date :   20 August 2008

5 Star Rating

Lounge Comfort

4 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

3 Star Rating

Catering

3 Star Rating

Washroom/Showers

5 Star Rating

Internet / Wifi

3 Star Rating

Staff Service

Been a few years since I visited the lounge, but it is still quite nice. Maybe a little worn out in terms of the seats and carpets needing replacement, but otherwise still spacious with great daylighting and pleasant views over runway areas. Staff on reception reasonably nice, but nothing like as friendly as MAS cabin staff! The shower rooms are nice and offer good amenities, but again found them worn out - tap was loose, and other equipment not all working properly. WiFi service in the lounge was excellent, great choice of magazines and newspapers. Biggest let down is the food area, which does not match MAS standards. The supposed hot foods were all lukewarm, the waiting staff not very friendly. Did not get to try the fresh noodles as it was breakfast time, but they desperately need to improve choice and quality of buffet breakfast they offer. Why no a la carte dining with food made to order?





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