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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: R Brook

Date:   24 January 2008

By far the best airport lounge I've found. Offers a wide verity of hot and cold snacks. The menu offers western as well as eastern foods. The smoking area in the first class side is very nice, with it's own little bar, over stuffed seats, and flat screen TV. The smoking area in 'business class' is a little bare, often crowded, but at least you can smoke! If you need a comb, toothbrush, etc - no problem all are free for the asking. Sure it's showing a bit of age, but who cares, it offers more goodies than others.

BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: Robert van Deventer

Date:   19th October 2007

A large and pleasantly spaced lounge with plenty of comfortable, if somewhat aging, seats. Friendly and efficient staff. Excellent facilities such as showers and a massage room. The food is of very high quality with the option of buffet or limited (free) a la carte service.

The lounge also provides free high speed internet access. It is well located in the airport with easy and quick access to all gates.

BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: Tai-Wei Wong

Date:   9th April 2007

Crowded, very little improvement (besides adding the noodle stall), and showing sign of aging. Front receptionists were unfriendly. MH need to look into the attitude of lounge receptionists, passengers are expecting warm welcome from them and not cold or discriminating look from them.

On the good side, the cleaning staff are efficient in clearing tables to make vacancy for newly arrived passengers. Flight information display within the lounge still very poor.

BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: DAN CROWTHER

Date:   7 January 2007

The food (breakfast time) was reasonable and there was a good selection of juices, spring water, coffees and liquor provided.

The staff seemed fairly friendly and helpful, although it seems to be a help yourself deal with the showers. I arrived at 6-00am and the shower 'desk' was unattended, so I helped myself to towels, shaving cream, shampoo etc which was behind the counter. I might add that the toiletries are quite nice and fragrant!

BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: CHRIS FENTON

Date:   30th October 2006

Easy to find this lounge after arrival into KLIA. Staff at reception seemed grumpy and offered no help or advice about facilities.  It was a busy time in the lounge (0830) and seats were quite scarce - we wanted 4 together and not easy to find at this time. Food and drink self service, and choices fair - but the range and quality of food is poor for what I thought would be a flagship lounge for Malaysia Airlines. Had a long wait/queue to have a shower, and when I finally got in there it was still quite dirty from the last customer !!? Very small and not very good shower facilities - could not really get to my bag and sort out clothes, change etc. What a real disappointment this was. Overall found this lounge disappointing - staff service was simply terrible by the sheer lack of service, and the food a real let down. Wifi worked okay so managed to check emails while we were waiting. Out of 10, I would find it hard to score more than 4 for this lounge.