Malaysia Airlines First Class and Business Class Lounge customer reviews

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   17 April 2013

Review by : T Toronyi (Australia)

Service in this lounge is average, there seems to be a constant queue for a shower which is not managed particularly well. The bathroom is poorly maintained in terms of cleanliness and also general condition.

MALAYSIA AIRLINES (AF PREMIER LOUNGE) BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   5 April 2013

Review by : Norzaidi Zahidin (Malaysia)

What a tremendous disappointment. Hostess not exactly informed and showed a minimum degree of customer service, the lounge was very small (shared by 7 Airlines!), coffee machine overflow when you try to get some, zero hot food and they don't even restock the cheap croissant when its finished. And it was only 0930am!

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 April 2013

Review by : R Gilbertson (Australia)

We have used the KLIA lounge around 10 times (Adelaide to Europe) in the last few years. It is looking a bit faded and could do with an upgrade, but the food is always adequate with respect to quality and variety, staff clear the tables frequently and keep everything tidy, and the toilets are always clean. Two complaints : It is usually impossible to get a hot shower, the water being no better than warm, no bath mat is provided, and the showers are not wiped down after each use. On the plus side, the towels provided are big and white and fluffy. A lot of the seats in the lounge don't have a power point close enough to plug in a laptop, so a long wait for the next fight can use a lot of battery power.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

Huge lounge with no character - like a school canteen. None of the finesse expected of a business lounge. All self service, poor choice of food - only kind of eggs is scrambled, which sit for ages on a hotplate. Hot breakfast choice - chicken sausage, scrambled egg and baked beans only. The dining tables and chairs were in the cold buffet section - the low coffee tables and armchairs were the seats for the hot food - who designed this nonsense? At 7am the lounge was not busy, but dirty plates, cups, uneaten food covered the tables. Supervisors just walked past without comment - disgusting. A very disappointing experience at Malaysia's main airport. The only place in Malaysia where the food quality and service has been poor.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

Excellent service, excellent food. Smiles all round from the staff - the chef even made me a Pecan Pastry specially! Very relaxed ambience. Malaysian Airlines at their home base airport of Kuala Lumpur should follow the London example - not the "school canteen" style they provide in the KUL business lounge.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   23 December 2012

Review by : Matthew Duncan (UK)

The lounge atmosphere is quite pleasant but there are no windows which makes the lounge feel a little dark and boxed in. The choice of food and drink was okay. Unfortunately the WIFI connection was very poor and I wasn't able to do work on my laptop that I needed to do before the flight. The printer in the computer room wasn't working either which was also frustrating.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PERTH INT'L AIRPORT

Date :   23 December 2012

Review by : Mark Gilbert (Australia)

Lounge has seating for about 50 pax but on my visit there were 15 of us, comfortable seating, nice selection of sandwiches and fruit and a full bar service. The downside to this lounge is having to go into the main Terminal to use the bathroom which was not very clean.

MALAYSIA AIRLINES BUSINESS CLASS REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 December 2012

Review by : W Williams-Powell (UK)

We found the lounge to be cosy, relaxing and the staff excellent. The facilities were very nice, we would definitely use this again.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   18 September 2012

Review by : M Mead (Australia)

Arrived in KL at 4am, connecting flight out at 9am so would have loved a few hours sleep but the rest room was occupied, maybe some more beds could be provided as there are often transiting passengers waiting. However, a shower, change of clothes and breakfast was much appreciated. Lounge was clean and comfortable, but not so clean on our return trip home.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KOTA KINABALU AIRPORT

Date :   6 June 2012

Review by : J Teoh (Australia)

Excellent lounge with a good selection of food. The lounge was clean, spacious and comfortable. Staff very courteous. No alcohol available due to it being a domestic lounge. Loved the decor. Great view of the tarmac too.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 June 2012

Review by : Paul O'Brien (Australia)

Mid may - and the Golden Lounge is closed - one assumes for renovation. The alternative offered, the China Airline Lounge is uncomfortable, poorly staffed, crowded, totally lacking in toilet facilities, yet alone showers. Very Poor planning on the part of Malaysia Airlines. They surely could have arranged a better temporary alternative in their Home Airport.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 May 2012

Review by : Dee Wilson (UK)

We have used this lounge before and thought it good but not on the late evening of May 2 this year. I looked around for a bar, and finding nothing but a few oddments on a makeshift bar area, asked a staff member for help. To my great surprise I was told there was no wine, no gin and precious little of anything else! The staff member was curt and unhelpful to the point of being rude, walking away while I asked the questions - after six weeks in a country of courteous people this discourtesy astounded me. My husband asked a senior staff member if we could have a glass of wine and was told that the airline was having difficulty getting alcohol through customs. A further problem was that the announcements in the lounge were virtually inaudible so keeping an eye on the departure board was essential. MAS pride themselves on their hospitality but it was sadly lacking in the business lounge that day.

MALAYSIA AIRLINES BUSINESS CLASS "OBEROI" LOUNGE REVIEW  - CHENNAI AIRPORT

Date :   29 March 2012

Review by : J Ashiblie (Malaysia)

The Oberoi Lounge is shared by the major carriers (TG, LH, MI, SQ, 9W, MH etc.) operating out of Chennai. During Peak Hours it is packed and if you arrive late, you may not find a seat. The meal options can be described as dismal minimal and definitely most unappetizing. The non-alcoholic options too are somewhat limited. I settled for apple juice and dinner onboard the flight. It just makes me wonder why major airlines have chosen not to set up their own shared lounge.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

This lounge seemed to go for miles. Very pleasant and welcoming staff at the entrance and also throughout the lounge. Plenty of comfortable armchairs, a large selection of food and beveridges, plenty of bathrooms, a "quiet" room for those needing a power nap, free internet/wifi connection and for those desperates (like myself), a dedicated smoker's room hidden round a corner right down the back. The floor to ceiling windows provide a great view over the tarmac.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

Very comfortable and quiet lounge. Staff welcoming and friendly. Although it was late at night we were offered a large assortment of snacks, finger food, etc., and a light hot meal. Plenty of beveridges both hot and cold and a good choice of beers, spirits and wines. Bathrooms were very clean with a nice selection of toiletries. A lovely preflight introduction to Malaysia Airlines famous hospitality.

MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   25 January 2012

Review by : S Martin (Australia)

We were very disappointed and hope that Malaysian Airlines switch lounges. Hopefully there are others with better facilities and services in Rome Airport. At 11.00 am they had run our of clean glasses, saying they were all broken. We had to wait for hot glasses from the dishwasher. There was no fruit, just some indigestible pieces of foccacia type bread and defrosted rather tasteless sandwiches. Limited supply of juices. Where were the platters of lovely Italian meats and cheeses? The shower was broken. The coffee machine was broken. Only one bottle of wine in an ice bucket. it was a poorly run cafe with one overworked staff member in evidence rather than a business lounge for people who had paid a great deal of money.

MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : G Quincy (France)

Quality of meals available the lounge seemed to have deteriorated since the last time I used in a few years ago. The hot meal selection was rather cheap. Beverage selection much better with good selection of drinks. Wireless access was slow. They should upgrade to a wider bandwidth. Reception staff were rather unprofessional. They were more keen to grounp around each other and play with their mobile phones. Not what is expected at a business class lounge.

MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : M Niall (Australia)

Have used this lounge on many occasions. It is quite large and generally operates very well with adequate shower/bathroom facilities. On a recent trip were in the lounge from 2230-2400. It was very crowded and not as comfortable or relaxing.

MALAYSIA AIRLINES BUSINESS CLASS "SALON PREMIERE" LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   21 September 2011

Review by : J Teoh (Australia)

Small lounge in CDG terminal 1 (run by Air France?) shared by several airlines. It was quiet and felt reasonably spacious with a selection of snacks and pastries but no hot food. Comfortable seating provided. There was also a reasonable selection of beverages (soft and alcoholic). The main negative is that the toliets are outside of the lounge. There were several computers with internet access available throughout the lounge. I could not see any screens that provided flight details but staff made announcements when it was time for boarding.