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Malaysia Airlines First Class and Business Class Lounge customer reviews

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Malaysia Airlines
4.0 Star Rating: Good
63 reviews



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MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   20 February 2014

Review by : P Chong (Malaysia)

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Recommended

Used the lounge while waiting for flight to Auckland. Spacious, yes - impressed, no. At the front desk, beyond asking for the boarding pass, frontline staff seem to assume that everyone who came knew what the Golden Lounge had to offer. No attempt to explain its facilities. Upon entering, you come upon the room where liquor is served but it was small and so far from everything else. Sofa seats were arranged in lines and close together. Buffet choices very limited. Everything was self service much like a canteen. Glasses so small, probably to discourage one from taking too much, thus necessitating frequent trips for refills. I stood there for 3 glasses of juice before I moved off with a 4th. That's how small the glasses were. Tables, while cleared of glasses and plates, were not wiped down. I saw just one staff clearing tables. I did not realise there was 2 other counters serving food. There was no signboard to the shower/washrooms. Inside, the shower stalls were not clean, bits of hair left behind, and why is the floor in the shower area level with the changing area. Good thing my shoes were near the outer door or they would have been soaked. After what you read in the Malaysia Airlines web page, this was a disappointment, you've oversold yourself. Come on MAS, you can do better than this.



MALAYSIA AIRLINES "QANTAS" BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   7 February 2014

Review by : Ronald Egerton (Australia)

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Recommended

Suffice to say it was quite ordinary. All cold, not covered food. Seats were comfortable is the best I can say.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   10 January 2014

Review by : V Tee (Australia)

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Recommended

Was looking to experience this so called MH flagship lounge. But I only found great disappointments once I arrived there. The newly renovated lounge had a cheap, mess hall or school canteen feel to it as the chairs and tables were plonked in lines and rows in a big open area (not to mention the bland high ceiling) to maximize the capacity. As a result, no 'personal space' and very crowded as everybody was close to each other. Chairs not comfy. No sign to the toilets, had to ask staff for it. The toilet was so basic and small. Food selection adequate but not extensive. It's understandable due to their religion practice, they set up the bar way off the main dining area and very close to the main entrance and had a walk a fair bit to get a glass of drinks. Internet was fast and reliable. Overall, I was not impressed with this 5-star lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   30 December 2013

Review by : Laurence McCarthy (Malaysia)

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Recommended

Upgrading lounge, so 'temporary' lounge is in a grotty couple of rooms next to Starbucks. Check In staff didn't even mention that the real lounge was closed. Almost no airport staff knew where the lounge was and the only sign is a hand written a4 sheet taped to the door. Catering was awful, alcohol none existent and staff very stand offish.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   30 December 2013

Review by : Dean Potaka (Australia)

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Recommended

After a flight into KLIA from PER I was looking forward to using their flagship lounge to freshen up and relax before continuing onto LHR late that evening. What a let down. Trying to find a seat was the first obstacle my wife and I encountered and when we finally did, trying to locate staff to clean the area was our next. Requesting use of the showers was met with a courteous and immediate response of yes. However, when I entered through the doors it was like the area had not been serviced since the first flight of the day. No toilet tissue to be found unless you raided every cubicle prior. And the floors needed a hose down. Showers only saving grace was that the water pressure and temperature was very good, as they were not very clean to begin with. With half an hour before boarding MH2 to LHR I decided to have a drink at the bar by the entrance to lounge. Selections are only average at best with no champagne only a French sparkling but that was no bother as I knew the best was to come on board. To wrap up the experience of what is meant to be their flagship lounge I have noticed its gradual decline since I first started using this service on numerous occasions since 2000. I will be returning from LHR mid Jan and look forward to experiencing the Golden Lounge of Terminal 4 as I have heard great reviews of this one. Will keep you all posted.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   23 December 2013

Review by : S Brodie (Australia)

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Recommended

The business class lounge upstairs in the satellite terminal (that I have visited earlier this year) was closed. The temporary lounge was difficult to find, and small with no shower facilities and unwelcoming, unhelpful staff. The lounge was cramped, and there were no shower facilities and limited food options. So I asked the staff if there was another business class lounge, was given confusing instructions by a disinterested & slightly rude staff member, and told to go back on the train to the main terminal to the "regional" business class lounge (for international and domestic flights). The regional lounge was completely full. Nonetheless, after a wait, I was able to take a shower in the short time left before my flight. The washroom staff were disinterested and no towels were provided (I used paper towels to dry myself). After having spent my time locating the various lounges, there was no time for food and I had to take the train back to the satellite terminal for my flig ht. Once at the gate, there was no announcement for business class boarding, so I ended up boarding with the rest of the flight. Never again - unacceptable for business class.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 November 2013

Review by : M Cunningham (Australia)

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Recommended

I used the KLIA lounge in transit and was impressed. If in transit, stay in the Satellite building and head upstairs when you reach the air train - it isn't incredibly well signposted. It is large with plenty of natural light via big windows, it has lockers, newspapers, magazines and many seating areas. There was a business centre with helpful staff. Lounge PCs offer internet and printing. Excellent range of food included noodles and soups, barista made coffees and full range of teas, fresh fruit plus I saw a variety of other dishes. There are several food service areas - all have different offerings. There is a bar with limited choices but white wine they offered was fine. Bathrooms with amenity packs and had hot showers both times - they are at the far end of the lounge and staff will give you towels and packs with shampoo etc.



MALAYSIA AIRLINES FIRST CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 November 2013

Review by : R Jones (UK)

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Recommended

On our way to Bali we used the KL first class lounge and it was great, but on return 5th November it was closed - no reason given but everyone was herded into a small holding lounge to sit out the time. My partner was trying to do some business calls but very difficult sitting neck to jowl with all the other guests. Avoid KL lounge if you can until the closure time is over.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUCHING AIRPORT

Date :   15 November 2013

Review by : D Manau (Malaysia)

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Recommended

Lounge had a soft lighting to it, being better than the domestic lounge at Kuala Lumpur International Airport. It's not big, but accommodated well for 2 to 3 flights. Food choices were poor and cheap though: they offered rice, meat and vegetables that were simply foreign for the locals. No western cuisine. Seating area was a tad dense in arrangement. A lounge that fits it purpose and a better offering compared to the one at its hub in Kuala Lumpur.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   7 October 2013

Review by : Barry Manners (UK)

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Recommended

A long queue to enter the lounge which I simply by-passed rather than stand in line for 15 minutes. Inside, the lounge was crowded. Seats are small and cheap looking. My search for a virgin mary was fruitless. No worcester sauce, no tabasco, no lemon juice etc. I tried a chicken stew which was cold. I left and paid for my own drinks in the main terminal rather than spend any time in the dreary, uncomfortable surroundings.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   7 October 2013

Review by : G Harris (Australia)

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Recommended

The lounge is operated by a third party supplier and is shared by numerous airlines. The seating was barely adequate for the number of people present when we were there in the late morning. Facilities are fairly ordinary, and the range of catering is limited.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   15 August 2013

Review by : R Arnett (Australia)

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Recommended

Lounge was quite big with lots of seating. Food was average at best. Washrooms were in very bad condition and not cleaned and organised. No hot water for a shower is unacceptable in a business class lounge!



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 August 2013

Review by : Andrew Spooner (UK)

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Recommended

Big, open-plan lounge that was noisy, slightly chaotic and with few quiet spaces to sit and relax. Food was very average and having to queue to get a cup of tea seemed arcane. The air-con wasn't working very well when I was there and it was quite hot and uncomfortable. Furniture looked old and worn, as did carpets. The lounge also allowed open entry for 150 Malaysian Ringgit - which seems to defeat the purpose a bit.



MALAYSIA AIRLINES FIRST CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   8 July 2013

Review by : Y Ren (Australia)

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Recommended

I have been through MH first lounge at KL international airport twice last month. It is a really good lounge. Staff are very friendly and professional, always ready to help. Lounge is not big but never crowded when I was there. You can sit down order some proper meals. Great wine and drink selections available. There is also a buffet area you can get the food you like. No spa available in the lounge. Shower is in the bathroom. You can get the tower and amenity from a little counter before get in the bathroom. Good internet connection as well. It is not Qantas first lounge in Sydney but very good lounge for transit passengers.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   8 July 2013

Review by : F Wong (Hong Kong)

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Recommended

This is not a brand new lounge, but with nice decor and great selection of food and courteous staffs. Very speedy and free wifi connection, stations for charging mobile phones provided. Bathroom facilities clean and sufficient. A nice place to kill a few hours during transfer, as they are not much to see and buy at KLIA.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - T2, SINGAPORE CHANGI AIRPORT

Date :   30 May 2013

Review by : Andy Green (Singapore)

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Recommended

The Golden Lounge at Singapore Terminal 2 is basic with a small food and beverage selection and no views to speak of, but it was nice and quiet when I visited (7.30pm-9.00pm). There is free WiFi which was very fast, I'm not sure how it compares when the lounge is busy. There was a good selection of soft drinks and juices, but you have to hunt around for the alcohol (cans of Tiger/Heineken and a wine bottle hidden behind an opaque-doored section of one of the small fridges). Restrooms were clean with shower facilities and towels available. Overall, not the best but fine for a short stay.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   17 April 2013

Review by : T Toronyi (Australia)

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Recommended

Service in this lounge is average, there seems to be a constant queue for a shower which is not managed particularly well. The bathroom is poorly maintained in terms of cleanliness and also general condition.



MALAYSIA AIRLINES (AF PREMIER LOUNGE) BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   5 April 2013

Review by : Norzaidi Zahidin (Malaysia)

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Recommended

What a tremendous disappointment. Hostess not exactly informed and showed a minimum degree of customer service, the lounge was very small (shared by 7 Airlines!), coffee machine overflow when you try to get some, zero hot food and they don't even restock the cheap croissant when its finished. And it was only 0930am!



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 April 2013

Review by : R Gilbertson (Australia)

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Recommended

We have used the KLIA lounge around 10 times (Adelaide to Europe) in the last few years. It is looking a bit faded and could do with an upgrade, but the food is always adequate with respect to quality and variety, staff clear the tables frequently and keep everything tidy, and the toilets are always clean. Two complaints : It is usually impossible to get a hot shower, the water being no better than warm, no bath mat is provided, and the showers are not wiped down after each use. On the plus side, the towels provided are big and white and fluffy. A lot of the seats in the lounge don't have a power point close enough to plug in a laptop, so a long wait for the next fight can use a lot of battery power.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

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Recommended

Huge lounge with no character - like a school canteen. None of the finesse expected of a business lounge. All self service, poor choice of food - only kind of eggs is scrambled, which sit for ages on a hotplate. Hot breakfast choice - chicken sausage, scrambled egg and baked beans only. The dining tables and chairs were in the cold buffet section - the low coffee tables and armchairs were the seats for the hot food - who designed this nonsense? At 7am the lounge was not busy, but dirty plates, cups, uneaten food covered the tables. Supervisors just walked past without comment - disgusting. A very disappointing experience at Malaysia's main airport. The only place in Malaysia where the food quality and service has been poor.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   10 January 2013

Review by : L Crawford (UK)

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Recommended

Excellent service, excellent food. Smiles all round from the staff - the chef even made me a Pecan Pastry specially! Very relaxed ambience. Malaysian Airlines at their home base airport of Kuala Lumpur should follow the London example - not the "school canteen" style they provide in the KUL business lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   23 December 2012

Review by : Matthew Duncan (UK)

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Recommended

The lounge atmosphere is quite pleasant but there are no windows which makes the lounge feel a little dark and boxed in. The choice of food and drink was okay. Unfortunately the WIFI connection was very poor and I wasn't able to do work on my laptop that I needed to do before the flight. The printer in the computer room wasn't working either which was also frustrating.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PERTH INT'L AIRPORT

Date :   23 December 2012

Review by : Mark Gilbert (Australia)

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Recommended

Lounge has seating for about 50 pax but on my visit there were 15 of us, comfortable seating, nice selection of sandwiches and fruit and a full bar service. The downside to this lounge is having to go into the main Terminal to use the bathroom which was not very clean.



MALAYSIA AIRLINES BUSINESS CLASS REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 December 2012

Review by : W Williams-Powell (UK)

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Recommended

We found the lounge to be cosy, relaxing and the staff excellent. The facilities were very nice, we would definitely use this again.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   18 September 2012

Review by : M Mead (Australia)

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Recommended

Arrived in KL at 4am, connecting flight out at 9am so would have loved a few hours sleep but the rest room was occupied, maybe some more beds could be provided as there are often transiting passengers waiting. However, a shower, change of clothes and breakfast was much appreciated. Lounge was clean and comfortable, but not so clean on our return trip home.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KOTA KINABALU AIRPORT

Date :   6 June 2012

Review by : J Teoh (Australia)

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Recommended

Excellent lounge with a good selection of food. The lounge was clean, spacious and comfortable. Staff very courteous. No alcohol available due to it being a domestic lounge. Loved the decor. Great view of the tarmac too.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 June 2012

Review by : Paul O'Brien (Australia)

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Recommended

Mid may - and the Golden Lounge is closed - one assumes for renovation. The alternative offered, the China Airline Lounge is uncomfortable, poorly staffed, crowded, totally lacking in toilet facilities, yet alone showers. Very Poor planning on the part of Malaysia Airlines. They surely could have arranged a better temporary alternative in their Home Airport.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 May 2012

Review by : Dee Wilson (UK)

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Recommended

We have used this lounge before and thought it good but not on the late evening of May 2 this year. I looked around for a bar, and finding nothing but a few oddments on a makeshift bar area, asked a staff member for help. To my great surprise I was told there was no wine, no gin and precious little of anything else! The staff member was curt and unhelpful to the point of being rude, walking away while I asked the questions - after six weeks in a country of courteous people this discourtesy astounded me. My husband asked a senior staff member if we could have a glass of wine and was told that the airline was having difficulty getting alcohol through customs. A further problem was that the announcements in the lounge were virtually inaudible so keeping an eye on the departure board was essential. MAS pride themselves on their hospitality but it was sadly lacking in the business lounge that day.



MALAYSIA AIRLINES BUSINESS CLASS "OBEROI" LOUNGE REVIEW  - CHENNAI AIRPORT

Date :   29 March 2012

Review by : J Ashiblie (Malaysia)

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Recommended

The Oberoi Lounge is shared by the major carriers (TG, LH, MI, SQ, 9W, MH etc.) operating out of Chennai. During Peak Hours it is packed and if you arrive late, you may not find a seat. The meal options can be described as dismal minimal and definitely most unappetizing. The non-alcoholic options too are somewhat limited. I settled for apple juice and dinner onboard the flight. It just makes me wonder why major airlines have chosen not to set up their own shared lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

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Recommended

This lounge seemed to go for miles. Very pleasant and welcoming staff at the entrance and also throughout the lounge. Plenty of comfortable armchairs, a large selection of food and beveridges, plenty of bathrooms, a "quiet" room for those needing a power nap, free internet/wifi connection and for those desperates (like myself), a dedicated smoker's room hidden round a corner right down the back. The floor to ceiling windows provide a great view over the tarmac.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

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Recommended

Very comfortable and quiet lounge. Staff welcoming and friendly. Although it was late at night we were offered a large assortment of snacks, finger food, etc., and a light hot meal. Plenty of beveridges both hot and cold and a good choice of beers, spirits and wines. Bathrooms were very clean with a nice selection of toiletries. A lovely preflight introduction to Malaysia Airlines famous hospitality.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   25 January 2012

Review by : S Martin (Australia)

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Recommended

We were very disappointed and hope that Malaysian Airlines switch lounges. Hopefully there are others with better facilities and services in Rome Airport. At 11.00 am they had run our of clean glasses, saying they were all broken. We had to wait for hot glasses from the dishwasher. There was no fruit, just some indigestible pieces of foccacia type bread and defrosted rather tasteless sandwiches. Limited supply of juices. Where were the platters of lovely Italian meats and cheeses? The shower was broken. The coffee machine was broken. Only one bottle of wine in an ice bucket. it was a poorly run cafe with one overworked staff member in evidence rather than a business lounge for people who had paid a great deal of money.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : G Quincy (France)

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Recommended

Quality of meals available the lounge seemed to have deteriorated since the last time I used in a few years ago. The hot meal selection was rather cheap. Beverage selection much better with good selection of drinks. Wireless access was slow. They should upgrade to a wider bandwidth. Reception staff were rather unprofessional. They were more keen to grounp around each other and play with their mobile phones. Not what is expected at a business class lounge.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : M Niall (Australia)

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Recommended

Have used this lounge on many occasions. It is quite large and generally operates very well with adequate shower/bathroom facilities. On a recent trip were in the lounge from 2230-2400. It was very crowded and not as comfortable or relaxing.



MALAYSIA AIRLINES BUSINESS CLASS "SALON PREMIERE" LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   21 September 2011

Review by : J Teoh (Australia)

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Small lounge in CDG terminal 1 (run by Air France?) shared by several airlines. It was quiet and felt reasonably spacious with a selection of snacks and pastries but no hot food. Comfortable seating provided. There was also a reasonable selection of beverages (soft and alcoholic). The main negative is that the toliets are outside of the lounge. There were several computers with internet access available throughout the lounge. I could not see any screens that provided flight details but staff made announcements when it was time for boarding.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PERTH AIRPORT

Date :   1 August 2011

Review by : S Marley (Australia)

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Lounge is small but functional. Biggest set back was no toilets, which was disappointing as the public toilets were dirty.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   4 May 2011

Review by : Andrew Ward (UK)

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First time in this relatively new lounge at T4. Reasonable selection of food including hot dishes. Wines/champagne of decent quality but I prefer to serve myself or at least have the wines on display. Seating OK but a bit of an odd seating plan - sort of sofas surrounded by single chairs round the edge of the room if that makes sense - better than row after row of the same seats though.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   26 January 2011

Review by : William Ford (USA)

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The lounge in KUL was the highlight of my Malaysia Airlines experience. it was comfortable, well-stocked and even had a spa where you can get a reasonably priced massage if you have a longer layover.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 December 2010

Review by : J Teoh (Australia)

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An enormous lounge that provides plenty of comfortable seats with excellent views of the tarmac. There is a self-service bar for alcoholic beverages and soft drinks, and a cafe for hot drinks where you can also order freshly prepared meals. The shower facilities were quite good too. Lounge staff were friendly and helpful. Free Wi-fi was provided and there were also a few computer stations with internet access for those who don't have laptops.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PENANG AIRPORT

Date :   22 December 2010

Review by : J Teoh (Australia)

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Spacious lounge with ample and comfortable seating. There was a reasonable selection of food and beverages. You also get a nice view of the tarmac. Free Wi-fi and computer stations available. Staff were friendly and welcoming.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   20 December 2010

Review by J Teoh (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Excellent lounge with plenty of space, comfortable seating, good selection of food and beverages, nice and clean bathrooms, and very helpful staff. A very relaxing way to start off a journey.






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