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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

SAKURA BUSINESS CLASS LOUNGE : TOKYO NARITA AIRPORT

User: T Kinder

Date:   7 December 2007

Light and airy with views over the apron - a good lounge. Complimentary massage service. Range of food in service a little narrow, but tasty. Self service bar, coffees, soft drinks etc. Enough computer and printing terminals. Separate smoking room so main lounge remains smoke free. Not as good as Malaysia's KL Business lounge.

BUSINESS CLASS LOUNGE : SYDNEY AIRPORT

User: T Kinder

Date:   7 December 2007

Small lounge overlooking apron, with just enough seating for a 2/3 full business cabin. Beverage and snack range quite small - a choice of red or white wine, beer, juices, soft drinks and tea/coffee. For morning flight, sandwiches, pastries and some sushi were available. Washrooms very small with few amenities - not even a toothbrush or razor. LAN network available for laptops etc. A reasonable, quiet spot away from the hubub of Sydney's international terminal shops. Disappointed that was not advised to stay in lounge but to board plane when departure was delayed 90 minutes due to plane's mechanical problems.

SAKURA BUSINESS CLASS LOUNGE : TOKYO NARITA AIRPORT

User: F Trevel

Date of use:   3 November 2007

Was very pleasantly surprised by the new Sakura Business Lounge in Terminal 2 at Narita Airport. Such an improvement over the previous one. All the necessary amenities were available including a good selection of drinks and snacks, reading material and then hot foods and salad offered on an upper level. The lounge is attractively decorated, open and spacious with lots of windows. The seating was comfortable and washrooms well maintained. It is one of the better business lounges I have been in over the past few years. Definitely a place you don't mind spending any number of hrs. in before a long flight.

SAKURA BUSINESS CLASS LOUNGE : TOKYO NARITA AIRPORT

User: Stephen Conroy

Date of use:   11 October 2007

The new Sakura Lounge is a significant improvement on the old one. It is now equipped with truly awesome shower studios and complimentary shiatsu massage facilities. Wi-fi access is also complimentary, and there is a large business corner with ample supply of desktop PC's. The mezzanine level also offers excellent hot food catering. Bar facilities offer an average choice of drinks. Seating in the lounge is very comfortable and spacious. Overall, this lounge is now up to the standards of its competitors.

BUSINESS CLASS LOUNGE : OSAKA AIRPORT

User: T IVERSEN

Date of use:   24 March 2007

Air New Zealand uses JAL international lounge in Osaka. Found the lounge very basic. Very limited choice of drinks, and the food was nuts and cookies! Nothing else.

Seats arranged in long rows all facing the same way. Not very welcoming or relaxing. Staff essentially not present.

OKURA BUSINESS CLASS LOUNGE  : SEOUL INCHEON AIRPORT

User: L GONZALVES

Date of use:   14 December 2006

This Business lounge is very small. Located on the 2nd floor after the immigration. In an afternoon is overcrowded and you often have to share your table with fellow passengers. Beverages selection is limited but sufficient for short inter north asia flights : coffee/tea, soft drinks, juices and a few alcoholic drinks (mostly beer). Food is very limited too : They have only japanese cake that are packed individually plus the nuts and cracker to match up when drinking beer. They are serving wraps from subway. I would love to have some japanese food like sushi or noodles.  Lavatories are clean, no shower. A separate meeting room is available plus copier machine is also available for use. Free internet access if you have your own laptop. No PC terminal available. Most of the reading materials are in Japanese.

OKURA BUSINESS CLASS LOUNGE  : TOKYO NARITA AIRPORT

User: L GONZALVES

Date of use:   14 December 2006

This Business lounge is OK. Located on the 3rd floor after the immigration. In the evening is overcrowded and you often have to share your table with fellow passengers. Most passengers are waiting for their intra-US flights. Beverages selection is limited but sufficient for long haul flight and as a main hub in asia: coffee/tea, soft drinks, juices and a few alcoholic drinks (mostly beer). Food is very limited too : They have only japanese cake that are packed individually plus the nuts and crakers to match up when drinking beer. I would love to have some japanese food like sushi or noodles. Lavatories are clean, no shower. A 15 minutes shoulder and neck massage for free is available from the afternoon till 8pm but you need to register. A separate meeting room is available plus copier machine is also available for use. Free internet access if you have your own laptop, there is a separate room for people who wants to use their laptops. No PC terminal available. The lounge has its irish pub style corner where you can mingle with other guest.