"It was so depressing that I had to leave"
R Pearce (Australia)
Flew Qantas San Francisco to Sydney. Apparently Qantas uses the JAL lounge rather than the BA for some reason. The Lounge was absolutely packed very small rooms little to eat or drink apart from chips. It was so depressing that I had to leave. Minimal staff not helpful. Very disappointing when a 14hr+ flight is ahead of you!
Airport | San Francisco Airport |
Type Of Lounge | Business Class |
Type Of Traveller | Business |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"Quality of food okay but not outstanding"
Y Ren (Australia)
Two first class lounge at Terminal 2 easy to find dinning area but no restaurant service. Quality of food okay but not outstanding mainly Japanese food. good range of drinks. Staff tried to speak English but really difficult to understand. Wifi service and wired computer available. Spa services only have massage for 10 minutes.
Airport | Tokyo Narita Airport |
Type Of Lounge | First Class |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"Food offering poor and no champagne"
Bill Atkins (United Kingdom)
Very small but a haven of peace as they restrict it only To First Class passengers much to the annoyance of OneWorld Emerald members. Food offering poor and no champagne but polite service and free internet.
Airport | Chicago O'Hare Airport |
Type Of Lounge | First Class |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"designed with Japanese passengers in mind "
Jim Henderson (United Kingdom)
Qantas use the JAL Business class lounge at SFO as they do not have their own. As there are no JAL flights departing concurrently with the Qantas flight it is exclusively used by Qantas passengers. The lounge is designed with Japanese passengers in mind seats are small and lined in a row not in way that allows groups to sit and face each other. There are a limited range of snacks but plenty to choose from in the fridge. Bathrooms are clean but no shower facilities. Wifi is the standard T-mobile paid service.
Airport | San Francisco Airport |
Type Of Lounge | Business Class |
Type Of Traveller | Business |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"Very friendly and polite staff"
Bill Atkins (United Kingdom)
Although crowded at peak times this is a wonderful lounge. Very friendly and polite staff always looking to help. Great choice of Japanese and Western food and drinks. Only criticism would be small number of restrooms for such a big facility.
Airport | Tokyo Narita Airport |
Type Of Lounge | First Class |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"staff was absolutely gracious and accommodating"
John Estrada (United Kingdom)
Beautiful lounge with spa like shower rooms available. Complimentary massage was just the topping on the cake. Plentiful buffet and open bar (believe there's a bartender in the afternoon). All staff was absolutely gracious and accomodating. It seemed to be extremely crowded in the morning as we were unable to find two lounge chairs together.
Airport | Tokyo Narita Airport |
Type Of Lounge | First Class |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"lounge was large covering two floors"
Brian Smith (United Kingdom)
This lounge is for business class premium economy class and their premier class passengers. The first class passengers have a separate one I believe. This lounge was large covering two floors. On the upper floor there is a buffet. Yes an honest to god buffet of food not just packaged snacks. Great offerings of both hot and cold dishes and plenty of seating. As always children annoy me. Why and how do they get into places like this? Their running around and screaming a real turn off.
Airport | Tokyo Narita Airport |
Type Of Lounge | Business Class |
Type Of Traveller | Business |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"Remarkable beer machine"
Clive Thomas (United Kingdom)
Good view of apron - convenient for gates for intercontinental flights. Nice breakfast including Japanese choices and eggs/sausage etc changing to lunch at 1100 - plenty of choice fabulous beef curry! Free massages etc. Didn't feel crowded. Remarkable beer machine with automatic tilting to get perfect head.
Airport | Tokyo Narita Airport |
Type Of Lounge | First Class |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"somewhat small and rather crowded"
K Losse (United Kingdom)
The lounge is somewhat small and rather crowded with business travelers. However they have a nice supply of traditional Japanese snacks (rice wrapped in seaweed for example) and a good spread of tea sodas beer and cocktails. Definitely nicer than many domestic American lounges though not luxurious.
Airport | San Francisco Airport |
Type Of Lounge | Business Class |
Type Of Traveller | Business |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |
"Light and airy with views over the apron"
T Kinder (United Kingdom)
Light and airy with views over the apron - a good lounge. Complimentary massage service. Range of food in service a little narrow but tasty. Self service bar coffees soft drinks etc. Enough computer and printing terminals. Separate smoking room so main lounge remains smoke free. Not as good as Malaysia's KL Business lounge.
Airport | Tokyo Narita Airport |
Type Of Lounge | Business Class |
Type Of Traveller | Business |
Comfort | 12345 |
Cleanliness | 12345 |
Bar & Beverages | 12345 |
Catering | 12345 |
Washrooms | 12345 |
Wifi Connectivity | 12345 |
Staff Service | 12345 |
Recommended | no |