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Customer Lounge Review scoring : Avianca
4.8 out of 10  4.8 out of 10
2 reviews

 



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AVIANCA EL DORADO BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BOGOTA AIRPORT

Review by : Richard Winger

Date :   29 August 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Avianca international business lounge was lovely when it came on line a couple of years ago. Tasteful decor, imaginative catering, reasonably comfortable. Since then, it's gone sadly downhill. It is impossibly packed at peak hours, food is pathetic (dusty sandwiches, no plates, plastic glasses, no service), computers generally occupied by kids playing games, the main lounge dominated by blaring TVs, so work impossible. The best you can do is hug one of the little chairs in the front room and use earplugs. Another strange habit of the airline is to call US flights in the lounge while there is still a half hour line for secondary inspection at the gate.



AVIANCA BUSINESS CLASS LOUNGE REVIEW  - BOGOTA EL DORADO AIRPORT

Review by : Uwe Bode

Date :   3 July 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Nice Lounge with friendly staff, divided into 2 areas, one with view over the airfield, which is good, as I personally donīt like places without windows. A real drawback is that they donīt provide plates, not even plastic plates, for the snacks, one has to use napkins! Strange for a Business lounge. The catering itself is not bad, but nothing special either. Self-service bar, unlike the real bar service at Lima airport, for example. At peak hours it can be really packed, especially between 7pm and 9:30pm, when many AV international flights leave. Nevertheless a nice place to relax after check-in and security procedure. Also not far from the gates, short walk of 1-3 minutes. All in all good average.





 

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