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Avianca
2 Star Rating: Poor
4 reviews

 



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AVIANCA (SWISS) BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEW YORK JFK AIRPORT

Date :   19 November 2014

Review by : D Ruckel (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I entered the lounge at 7 AM. The food was passable but flimsy. There was a coffee machine which worked with various types of coffee, old and freezing pieces of fruit, cereals. There were old croissants and peanut butter. No butter. The internet was free but I was on line checking my banking when twice my e mail was interrupted and the Swissair logo appeared. One of the woman at the desk said that there have been problems and I asked her why an out of order sign was not put on the machine. No answer except that people have had trouble recently with the machines. The lounge is long but not so bad, nothing to do, no tv, no reading material, and no staff. On the way out, the same woman said that I was the first to complain about the machine, which contradicted her previous statement. It was an unpleasant experience and I left. I will not return to that lounge when I return to the States from Buenos Aires. It is unprofessional; perhaps that is for the morning travelers and the Swissair evening travelers are treated differently but it was just a waiting room with broken internet, a large area with lounge chairs and no staff, and a chilly room at that, no warmth at all. I am by no means a business traveler but have used the lounge before and it was the same. It is called the Swissair lounge but doesn't cut the mustard. No staff? Just two people sitting at the front desk? Maybe it was the hour but again I quote the European gentleman who was appalled. JFK is not a luxury airport although they have made improvements for passengers. They do not allow baggage to be wrapped in the building where the lounge is they do in other terminals. It is risky but no one will tell me why it is permisable in other terminals (the lounge is in terminal 4) and no airline can wrap a bag in plastic. Since this is supposed to be about the lounge, I have seen one or two glorious lounges and this pales in comparison.



AVIANCA EL DORADO BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BOGOTA AIRPORT

Date :   15 November 2013

Review by : M Chia (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

After being deprived of a lounge in Santiago, I was hoping to be compensated by the new lounge in Bogota. But I was rather disappointed. First the directions given by the checkin agent was go straight after security. Unfortunately there was a T-junction where the sign board had an arrow pointing UP. I asked a staff but the directions was confusing. Having heard that it was past the food court I look for this sign reach a dead end, a construction area. So I backtracked and saw the food court UPSTAIRS. Going into the lift I pressed 2, the floor the agent told me. It didn't move. I try 3 and it moves. Actually the lounge is no longer after the food court but to the side, especially if you take the lift. Next I looked for the toilet. I could see the female toilet but not the male one. I walked to the other end - still no toilet. Backtracked all the way to exit, still no toilet. You see, the male toilet is beyond the ladies, but it is not visible from this direction or that. And there are no signs to overcome this. Then I went for the food. The spread was astonishingly poor. Many plates of ham and cheese. Some salad and juices. That's it for food. (I hadn't checked the alcoholic section.) I gathered some food and look for the cutlery. Not obvious again. After going around i found forks and knives but no spoon. I asked the cleaning lady and she obliged. Huge traffic during lunch time is no excuse Then I go the work area. Plugged in my video camera to recharge. Power light doesn't come on. I jiggled here and there. Still no power. So I waited for another table to be vacant. And there's power. So my verdict. Great potential. Lots of shortcomings which can be easily rectified. I hope Avianca realises that most people only use the lounge once. And some older people are not so mobile so they need good direction signs.



AVIANCA EL DORADO BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BOGOTA AIRPORT

Review by : Richard Winger

Date :   29 August 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Avianca international business lounge was lovely when it came on line a couple of years ago. Tasteful decor, imaginative catering, reasonably comfortable. Since then, it's gone sadly downhill. It is impossibly packed at peak hours, food is pathetic (dusty sandwiches, no plates, plastic glasses, no service), computers generally occupied by kids playing games, the main lounge dominated by blaring TVs, so work impossible. The best you can do is hug one of the little chairs in the front room and use earplugs. Another strange habit of the airline is to call US flights in the lounge while there is still a half hour line for secondary inspection at the gate.



AVIANCA BUSINESS CLASS LOUNGE REVIEW  - BOGOTA EL DORADO AIRPORT

Review by : Uwe Bode

Date :   3 July 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Nice Lounge with friendly staff, divided into 2 areas, one with view over the airfield, which is good, as I personally donīt like places without windows. A real drawback is that they donīt provide plates, not even plastic plates, for the snacks, one has to use napkins! Strange for a Business lounge. The catering itself is not bad, but nothing special either. Self-service bar, unlike the real bar service at Lima airport, for example. At peak hours it can be really packed, especially between 7pm and 9:30pm, when many AV international flights leave. Nevertheless a nice place to relax after check-in and security procedure. Also not far from the gates, short walk of 1-3 minutes. All in all good average.





 

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