American Airlines First and Business Class Admirals Club Lounge customer reviews

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Trish Benner

Date :   8 July 2010

I have about 2million miles on American and transit through London a lot. I suffered though the interminable renovation at the Admirals Club at LHR and what a massive disappointment it is. It has all the charm of a bus terminal or hospital waiting area. Overly bright, the seating is all out in the open so the sense is of an uninviting space that seems designed to set you on edge rather than relax you. The food offering is dreadful - little plastic wrapped awful cakes, cheap wine and reconstituted juices. The staff are rude and officious. One only has to compare this with the BA lounges in Terminal 5 to see where they have gone wrong at every turn. This and the fact that they have now substituted the slow, cramped 757 for wider bodied planes on a lot of the London flights just screams this is an airline who couldn't care less about its customers, even those who are its premium ones.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Jeff Plescia

Date :   5 July 2010

This is the most sterile, boring, uncomfortable lounge I have ever been in. Who ever designed this monstrosity should be forced to spend some time there. The Admiral's Club, more appropriately would be the Seaman's Club, is just as bad. The old decor was typically British and very nice.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Liam Buckley

Date :   2 May 2010

This is the new AA lounge at LHR - recently refurbished and what a disappointment. Like a hospital waiting room from a bad TV set. Uncomfortable seating in a horribly lit open area - florescent lighting is harsh - AA got it 100% wrong with this remodelling. This lounge holds at least 100 people and the mens room has 2 toilets! You need to manually turn on the water to wash your hands, manually flush the toilet and exit via a grab handle door - like something from the 1980's. Having been a member of One world for 10 years now I would have thought AA would have learned from BA/Cathay what an international lounge should be. Very limited selection of breakfast items (tiny muffins and tiny fruit salads). Only upside was plenty of PC access - I am stunned at how wide of he mark this "upgrade to our facility" is. Shocking.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - CHICAGO AIRPORT (H-K Lounge)

Review by : Joel Richter

Date :   2 May 2010

The Main lounge of American Airlines located between concourse H and K is well appointed, staff friendly. Presented with one drink voucher each. The club was the same as it had been in 2000 when I use to frequent it. We found a place to hook up our laptops (we had to pay 14 USD each to hook up to the internet) drinks were expensive. We didn't eat any food, the club was busy with kids running around.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Adrian Davis

Date :   14 January 2010

Without doubt the worst airline lounge I have ever used. I understand the lounge has been recently refurbished but the money has been wasted. The ambience is ruined by fluorescent lighting, and it feels deathly quiet - there is absolutely no atmosphere. The furniture may be new but it is neither stylish nor comfortable, the tables look like coffins! The food is basic cardboard tasting, shrink wrapped in plastic and only snacks. There is no hot food. Beverages are worse. There were two bottles of red wine and of white, both cheap quality - not what I would expect for such a ticket. Tea and coffee are of the do it yourself variety. Staff were disinterested and rather surly.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Review by : Vish Nadarajah

Date :   4 December 2009

Great lounge. Difficult to get to and find it during the transit from other terminal, due to Narita airport passenger traffic logistics and how the signs are marked. The lounge needs to open earlier. There are passengers always waiting from 630 AM , until it opens 730AM. Checkin tends to take too long, even after you have a passport, ticket and Admiral Lounge membership card! The staff is extra courteous. Nice to have a few exercise machines to warm up. The shower rooms have great privacy.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - MIAMI AIRPORT

Review by : B Coicadin

Date :   1 October 2009

Large lounge with views over the shopping gallery below or the tarmac. Plenty of seating areas, quiet corners, room for families, pc area with free internet access. Serviced bar with sports channel on. Drink offer limited as was the food - peanuts and carrot sticks/sauce. Poor. Given 1 voucher/person for alcoholic drink from serviced bar, way below expectations. Sandwiches have to be paid for from the bar. Only soup available upon request (and tipping). Reading materials very limited, couple of newspapers and AA brochure. Obvious cost cutting by AA.

AMERICAN AIRLINES FLAGSHIP / ADMIRALS CLUB LOUNGE REVIEW  - LAX & DALLAS FORT-WORTH AIRPORT (Term A)

Review by : Bill Atkins

Date :   21 September 2009

LAX lounge very good, almost empty at 7am, good drinks and basic breakfast foods. DFW was offered free alcoholic drink as OneWorld ticket - otherwise all to be paid for except coffee/sodas. Nice shower facilities in both lounges and staff friendly and professional. For US lounges no complaints, but far from the standard of BA, CX, QF or JL.

AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - DALLAS FORT-WORTH AIRPORT

Review by : R McGraw

Date :   19 September 2009

I purchased a 1-day pass for 3 people in my family to use the Admirals Club in Dallas-Ft. Worth Admirals Club on the way overseas. I bought it online and ask the agent if there was free sandwiches, snacks and alcoholic beverages. We wanted to get a cold beer and maybe cheese/crackers. The person said all this was free, and when we got there I did not find any sandwiches free or alcohol. There was some trail-mix and pretzels, cokes, tea and water. The menu was an elaborate price to order anything else. We did not stay long and left. Delta clubs are better, with choices of drinks (alcoholic or others), finger-foods and sandwiches. Do not bother with a 1-day pass at Admiral Clubs, the only thing you get is maybe a fairly comfortable chair.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : C Friedman

Date :   13 August 2009

We arrived LHR after 11 hour flight from Cape Town. We were told that there was no hot water for showers. For simple washing up, the ladies room was not even stocked with towels or soap. My husband reported that the men's room was filthy. When I finally approached one of the staff for entry to the shower room for a cold shower, she was less than pleased at the interruption and seemed quite put out. Seating was shabby and tired-looking. Food offering was awful. There were 2 computers in the lounge occupied by a couple using them for twittering and net surfing.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - BOSTON AIRPORT

Review by : Simon Taylor

Date :   31 July 2009

Under renovation with partial completion. Standard US furnishings with reasonable atmosphere. Crowded for much of time there and, other than nuts and juice, everything had to be bought thus bringing down the scores. Internet access was on the blink.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT T3

Review by : Susan Cory

Date :   14 July 2009

Worst international lounge I've ever been in. We're supposed to "pardon their appearance" due to their renovation. Why didn't they just set up card tables in the hallway? OK, there were some alcoholic drinks on offer along with tasty items like cardboard muffins in plastic under the fluorescent lighting. Packed in for 4 hours with guys yelling into their cell phones, the distant receptionists ignored all we waiting sufferers. Is it any wonder that American Airlines is having financial problems?

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES TERMINAL 4

Review by : Garth Freeman

Date :   9 June 2009

Have American Airlines not seen the way the rest of the world does it? What is a "pay bar"? What is it with ordering and paying for food? After paying $12,000 for a return business class ticket, I do not expect to pay for a beer or a sandwich in the lounge waiting for a flight. As for the "drinks vouchers" stamped with a date - cheap and nasty! It is a real pity because the lounge itself is richly appointed. It is a warm and comforting environment spoilt by the need to pay for food and drinks.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - VARIOUS (ORD/DFW/LHR/MIA/LAX)

Review by : Liam Buckley

Date :   5 June 2009

Having flown AA for 20 years the Flagship Lounge/Admirals Club experience is one of my most disappointing with AA. The typical Admirals Club is rather tired, has a poor selection of food and drink and are often crowded. Internet access has become one of the main reasons I keep my membership. The Flagship lounges (I have experienced LHR/ORD/San Juan) are better but typically quite small. It is mind boggling to me that they do not have one at their hub in DFW - but even these are nowhere near the quality of BA/Cathay for 1st class passengers. Their shower facilities are fairly decent with Chicago being recently upgraded but again Flagship do not have these - Admirals Club only. All in all not close to international standards with some of the lounges having totally insufficient bathrooms for the capacity of the lounge (ORD G Concourse is a good example - 1 toilet for men in a club with a 100+ capacity).