VLM Airlines Passenger Reviews and VLM Airlines Customer Trip Reports
VLM Airlines - by Mike Coward
5 July 2006
LCY-MAN-LCY Booking well in advance saved considerable time and money
over the equivalent train journey. Cabin crew were pleasant but I do
wonder why on such a short flight it's necessary to offer food, albeit
just a sandwich - I'd rather pay less on the ticket price. On the return
journey, the ground staff at MAN were extremely helpful to let me switch
without charge to an earlier flight. Overall, I found VLM efficient and
helpful and would certainly use them again. After all flying in a Fokker
50 puddlejumper was actually fun!
VLM Airlines - by Veeresh Sharma
3 June 2006
LCY-BRU. VLM isn't a bad option, but the comparison with Eurostar on the
Brussels route isn't credible. I can get so much work done in comfort on
Eurostar on both the outbound and return journeys, using my phone when I
need to. Give me that rather than a bumpy Fokker 50 often
delayed/cancelled by fog any day!
VLM Airlines - by Simon Smith
18 May 2006
LCY-BRU. I go to Brussels regularly on Eurostar but on this occasion
tried VLM. The service was excellent given the very short flight. It was
far cheaper than Eurostar and was also quicker, even taking into account
the time needed to get to the airport. The only problem with VLM is the
frequency - 5-6 flights per day is not enough to compete with the train,
and the timings are not great for a business day trip from London. If
they had an equivalent frequency to Eurostar I would always use them.
VLM Airlines - by M Jerman
28 April 2006
LCY-BRU and what a great little airline this is. OK, plane was old, cabin crew were not smiling all the time but apart from that I was very
impressed. I read many nice comments here but it was better then I have expected. Check in easy and
very fast, boarding 10 minutes before departure and still left on time, pre take off sweets, drink
in proper glass, coffee in china, nice (not particularly tasty) bacon baguette, very tasty pre
landing chocolate. Cabin crew were present in the cabin during all flight and were nice but didn't smile.
I was sitting in the last row and being cabin crew myself I wasn't impressed by cabin crew reading
newspaper during landing when she should be in her landing position but I have seen it many times on
many different airlines. I didn't even mind that plane was one of the oldest in their fleet as I love turbo props and the
noise they make. It's great to fly lower then on jet planes as you get nicer view.
For 55 quid I paid for my flight I would give the whole experience 9/10.
VLM Airlines - by Mark Hurter
18 April 2006
Have nothing but praise this airline. A competitor cancelled by misstake
our return leg out of Liverpool to Basle and the ground staff was not
helpful at all (to say it in a polite manner). What a difference at the
VLM ticket counter. The woman knew our situation and offered us a
reasonably priced ticket to LCY from where we could continue our
journey. As we booked last minute and security checks etc. took longer
we got denied boarding at the gate as the flight would have left late if
it waited for us to be bussed to the aircraft. Received free lounge
acces in Liverpool (A special offer at the moment) and free rebooking to
the next flight. Friendly FAs served candies upon boarding and free food
and drinks during the short flight. Of course it was somewhat like a
cold hamburger but more important is the way they treat you. You might
pay a bit more but you get treated as a human being. Arrival in LCY was
smooth and in the terminal within minutes. Called their London office a
couple of days ago for a copy of the electronic ticket. We need that to
reclaim the money from their orange competitor. This request was
handled promptly and with no problems! Their Fokker 50s are ok for the
routes they use. All in all reminds me of what Crossair used to be years
ago. Friendly staff, nice service etc.
VLM Airlines - by Ian Morley
2 April 2006
Flown a few times from LCY-MAN in the last couple of months. Service has
always been great - easy check in, easy 'onto the plane' and great
service once airborne. Only downside is the walk you then have through
terminal 3 at MAN as the plane 'parks' in-front of T1. Flights always
depart on time and usually a few minutes early into MAN. Prices
invariably cheaper than travelling Virgin trains and on a Sunday, the
time comparison (1 hour as compared to 4+) makes it all worthwhile.
VLM Airlines - by Lee Melbourn
30 March 2006
London City to Manchester. After reading other passengers comments, I
was expecting a great service. This is far from what I received. My
original flight was cancelled with no reason or explanation given, they
managed to swap me to another flight but that was running late. My
colleagues on the 7:20 flight didn’t take off until 10:30. Upon boarding
the fokker 50, the cabin crew (just one person) may just have been
wearing a sign saying “I’m having a bad day” the attitude was absolutely
terrible. It would be unfair to name this person but she did not smile
once during the flight and was stern and just so unfriendly. There were
no pre take off sweets. I do not understand how anyone can say VLM’s
food is good, you get offered half a brown sandwich in a plastic wrapper
or fruit, not even both, and no plate. Certainly no chocolates as others
have mentioned. On a positive, I had a problem with my e-ticket for my
return trip and the lady at the VLM ticket office at Manchester airport
was helpful, friendly and smiled! Shame she isn’t working as cabin crew!
VLM Airlines - by Andrew Todd
18 March 2006
Manchester - London City. Very impressed. Flight was called for
boarding 10 mins before departure and was greeted by 2 very friendly
FA's, seating fine for a 50 min flight, offered pre take off sweets.
Once we took off Crew offered Ham or cheese sandwiches complimentary
drinks from the bar then tea or coffee finished off with Belgian
chocolates. All drinks were served in china mugs and glass tumblers
made it feel more like Business class. Arrived on time and as I arrived
at the luggage belt my bag was already there, within five minutes of
Landing I was on my way into London. Excellent service, Excellent Crew.
VLM Airlines - by Jason Fisher
13 March 2006
I fly Manchester - London City with VLM on most Friday mornings (the
9.30 am flight) and it appears to be a reliable service. Wheels up is
normally at 9.45 and you are on the ground again at 10.30. A good price
of £41 all inclusive is available if you book about 3 weeks in advance.
It is not a lot quicker than the train for city centre to city centre
travel, but in my case I am going from South Manchester to Essex and
there is an hours time saving.
VLM Airlines - by Ian Vallance
30 November 2005
I recently flew for business from London City to Rotterdam, returning
from Antwerp 3 days later. When our return flight was cancelled after a
freak snow storm, the only option we were given was to transfer to the
8am flight the next morning, which itself was by no means guaranteed to
depart. We were told point blank and with a shrug of shoulders that a
refund would not be possible, nor were we offered food vouchers,
transport or accommodation, all of which we had to pay for ourselves.
Such a shame to let themselves down so appallingly when they perform
well in other areas. A colleague encountered an identical situation with
Air Berlin the same week, and was immediately offered a full refund - no
- by Douglas Ward
16 October 2005
I commented earlier this year about the food being tatty. There has been
a considerable improvement in the food offered, good news in that
respect ! If you are a regular passenger on the Manchester / London City
and use the late afternoon / evening flights you may have noticed
recently that for some reason departures and arrivals are frequently
delayed. This is a real nuisance when you have to have commitments at
the other end. These flights are used by mainly by business and
professional passengers who have commitments. The challege is for VLM to
get its act together and improve on the service which has been most
disappointing of late. Time is money.
- by Jonathan Choat
12 October 2005
London City to Jersey 15.50 Friday 16.9.2005. Firstly delayed because of
fog. Then taking off at 8.00pm. Then cancelled because of 'weather
conditions ' - so no compensation and no alternative but the 6am flight
the next morning. How do you get to LC airport at 5.30am ? At what cost
is the overnight stay and the transport let alone the cancelled
appointments, loss of a day's paid holiday etc ? VLM personnel
unconcerned; supervisor unavailable ( 45 mins later turned up) No
compensation, no accommodation overnight . No transport and the airport
closes shortly. Lies about weather conditions to avoid compensation for
cancellation- other flights were landing in Jersey all this time as
confirmed by other passengers being met in Jersey.
- by Phillip Brander
10 October 2005
Amsterdam - London City (3rd October). No hassles for check-in, with a
total of 14 passengers on the flight (Fokker 50 with something around 50
seats I presume). Flight left on time and arrived into London City
airport 5 minutes early. Excellent service from the two cabin crew
during the flight, including information on how to reach the city from
LCY airport. Inflight meals were great (I did end up eating a business
class meal, but economy meal looked fine also for a 45 minute flight).
Will certainly fly VLM again should they fly where I'm heading!
- by Liam Pennington
7 October 2005
MAN-LCY . Absolute perfection from this plucky little airline from start
to finish. Weather related delays were dealt with brilliantly, vouchers
TWICE for drinks and food. Crew friendly and attentive. Returned
swiftly, and again crew were very nice. Highly recommend VLM.
- by David Tippleston
1 September 2005
London City - Liverpool - London City. Despite large posters at Check-In proudly
announcing their great punctuality record, the outward flight was over an hour late. Fokker 50
aircraft looked in good shape from the outside, but it was very loud and shabby looking once in the
cabin. Catering wasn't up to much on either leg of the journey, but then they were short flights and
the crew were very friendly. VLM are a useful alternative to BA, bmi & FlyBe on domestic routes -
especially since they have such a large operation out of LCY, which is a great little airport. Where
else can you disembark an aircraft and be in a cab 5 mins later?
- by Jacco van Trigt
8 August 2005
On the first leg VLM had decided to combine two flights (the 10:00 and 10:50) but
no information was given to the passengers. We found out in the plane where someone
else was sitting in our assigned seats with also a valid boarding pass. On the
question where we were supposed to sit came no answer from the cabin crew, they
just shrugged their shoulders. Some passengers luggage was almost left behind
because no one from the crew had told them that they had to point it out before
boarding (because of the combining of flights). After some delay we departed for
the uneventful 40 min. flight. drinks and sandwich service was very ok considering
the short flight. Return flight was free of problems. The price we paid for the
return was approx 165 euros per person including all taxes.
- by Craig Thomas
21 July 2005
London City - Antwerp - London City : Facilities at London City are great, a very
convenient airport to fly from. Fokker 50s on both sectors are definitely showing
their age and are very noisy. Cabin crew polite and efficient on both sectors -
although the cheese roll served was nothing to rave about, the overall quality of
catering was superb considering the flight time and aircraft - nice to have wine
served in glasses, and coffee in china cups. Only real disappointment is the terrible
airport at Antwerp - old, uncomfortable and lacking in organisation, particularly in
departure from the "T" Terminal
- by Patrick Souverein
AMS-LCY-MAN-LCY-AMS. VLM has recently started started LCY service from
Amsterdam for a very reasonable price, which is very beneficial given the location and efficiency of
london city airport. VLM flies Fokker-50 aircrafts, that on all four legs looked in good shape.
Check-in in AMS, LCY, and MAN was very quick without any waiting time. Flights were not full: AMS-
LCY was the best with about 75%; other 3 flights 50% or less (but that could be due to the time:
lunch/afternoon). Boarding was efficient. The cabin-crew provided good service. Although the
chicken-roll was not special, catering was ok ; coffee and drinks were served in china cups and
glasses. Coffee refills were provided. Flights itself were uneventful and that is perfect; all four
flight segments departed and arrived on time. All-in-all, VLM did a good job !
- by Douglas D Ward
I use this service from London City to Manchester regular basis. The cabin staff with one exception
are excellent and it is a pleasure to be a passenger. The food is awful and the airline has been
promising for a long time to change matters. I was told it would improve last christmas. Perhaps it
will be this christmas! Otherwise just have a drink and avoid the tatty food. I recommend the airline
as I travel extensively and this little company does try hard in a tough market. Give them a go!
- by Joan Burke
We flew Liverpool to City Airport on Friday 13 May. Unfortunately we were unable to land at City
due to the ABS braking system and were diverted to Southend. The crew could not have been more
helpful. The pilot made sure everyone was aware of what was happening and made onward travel
arrangements for some people. The two flight attendants were attentive, polite and refreshments
excellent. A coach was waiting at Southend to take us to City Airport as we
got off the plane - no waiting around. We would use Vlm again.
- by Eric Bateman
VLM from Luxembourg to LCY on 4th May. Aircraft was a Fokker 50 so somewhat uncomfortable and
a little old. But what service. Decent food from decent people who seem to remember that the
people in the seats are actually customers. Very, very impressed and would fly them again without
- by Kevin J Cleary
Return flight from LCY to MAN. LCY has lousy public transport facilities at the moment and access is
difficult with congestion in the local area. On time departures in both directions with competent
staff. The website claims that you get china cups: but you don't. You get British Airways paper all
day deli cups, don't ask me why. The BA and BD shuttle cost the same (almost £300 flexible) and give
you lounge access. I do not think I will bother with VLM again
- by John Hassett
Have been flying them between London and Rotterdam for a while now. LCY and RTM
are both excellent airport to negotiate, although check-in can be a bit slow at LCY on a Sunday
evening. The food is great for such a short flight. Antipasti and pasta salad going out, and herring
returning. Not to everyone's taste, but more imaginative than a cheese or ham sandwich. My gin and
tonic was served in a glass, and I was given a full size can of tonic. The FA offered me another gin
when he came round with the second serving of coffee. The best thing is the fare. I usually book
within two weeks of travelling and the VLM fare was less than both Transavia from Stansted or
EasyJet from London airports to Schiphol. If only VLM had a frequent flyer program, but you can't
- by Gauthier Costes
I used to take Eurostar between Brussels and London - it was ok but the travel time was
always a problem - spending 3 hours and now, with the new rail work done in the UK, 2 hours and an
half in a train is really long, especially if you make a day return trip for one
meeting. So I
decided to use more often VLM to travel between the 2 cities: good service, quite on time generally
(except sometimes in the winter because of bad weather), helpful crew. Two remarks maybe: the
little Fokker 50 are not always in very good conditions inside and city connections are not very
good from the London City airport, I always take a cab (compare to the Eurostar arriving at Waterloo
with very good underground connections). But the very positive point is that the trip is only 50
minutes to 1 hour so I will continue to use VLM mainly for the travel time!
- by Daan Roest
I want to comment on the opinion of Mr. Dawson. VLM is an independent airline and
not a part of
KLM. Maybe that's THE reason that they are so efficient.
- by Owen Dawson
I have always used
Virgin trains for the trip before, but sick of stupid prices, full bookings and delays, I chanced
the flight instead. Well it was wonderful. I swept through check in, spent a pleasant 5 minutes in
the LCY Departure Lounge and then on to the little Fokker 50 plane. Pleasant, helpful cabin crew, a
rather tasty ham and mustard sandwich and a light snooze later, I was walking through Terminal 3 at
Manchester. For about £30 more than Virgin Trains, you cannot beat it - LCY is a snug, friendly
little airport which gives the impression of being homely even though it mainly deals with
business men and women. VLM are also very efficient - despite being part of the accursed KLM!
- by Steve Richards
LCY to MAN. London City Airport - very efficient and
quiet! The flight was very turbulent, but it was a Fokker 50. The worst thing was the attitude of
one of the stewardesses. She treated us like an annoyance and not a paying customer. Whenever a
request was made she was very curt and not at all helpful. This behaviour totally spoilt my flight,
not sure I'lll use VLM again.
- by Stephen D'Arcy
Brussels - Jersey, day return (CAMRA Jersey Beer Festival, what else?).
Managed to get a standby fare otherwise day return would have been too expensive (€200!).
Flights on Fokker-50 - quite a lot of turbulence in both directions.
In-flight magazine - one of the best I've seen with "city profiles" of all VLM destinations.
Food good - coffee served in earthenware cups and alcoholic drinks offered free.
Staff did the bare minimum then retired for the usual "girly talk" - not what they are paid to do!
- by Veronica Holden
I have just used VLM airlines for the first time and can only say what a pleasure it was. I travel
from the Manchester area to East London several times a year and have always driven, but from now I
will use VLM to London City airport . The plane was on time, very clean, the staff polite and the
refreshments excellent. London City Airport is a little gem, it is a 2 minute walk to the terminal
and my suitcase arrived just as I got there. In fact I was on my way by car in under 10minutes of
landing. This is only surpassed by the check in times of 20 minutes before the flight.
- by Daniel Reilly
In any case where a flight is cancelled, the airline should (if they
care about their customers) put on alternative means of transport to the
destination. Another option that most airlines will use includes a
voucher to the value of between 3-5 pounds to spend in the shops at the
airport, for refreshment/meal etc. VLM obviously don't have such a
policy, the risk you take when travelling. On another note, VLM's
aircraft (Fokker 50) are the most unattractive aircraft I have ever
- by Louise Scott
I have flown with VLM on several occasions. Each time I have found their staff to be pleasant,
polite, courteous and professional. The aircraft have been clean with comfortable seats and a
decent amount of legroom for a small aircraft (Fokker 50). The inflight service is good - I was
served a fresh cheese sandwich, fresh fruit salad, Belgian chocolates were provided, as was Belgian
beer. I have flown from London City to both Antwerp and Brussels with VLM Airlines, and I would not
hesitate to recommend them to anyone.
- by Robert Body
11 Dec 2003 - my daughter and wife used VLM airline for a day return to Manchester, my
daughter taking a day off from school to interview for the university. The plane was delayed by over
an hour going to Manchester but this was ok as they had a couple of hours to spare. The return
departure was 19:00 but was cancelled due to weather conditions (fog?), not quite sure where the fog
was, London or Manchester? Definitely not London as I was working there at the time. VLM did not
explain why the flight was cancelled and not just delayed. Anyway they were stuck in Manchester with
no place to go, no refund from the airline and most annoyingly the customer service just stated "You
can use your ticket anytime in the next year". It's only usable if they happen to be in Manchester
and want to fly to London within the next year. Customer service (if it exists) could have provided
options including organising hotels to stay over if necessary. Alright VLM probably wouldn't pay but
at least they could have helped. All VLM did was to say all VLM flights out of Manchester were
cancelled until 12:30 next day. What use was that? Where did they think they were going to sleep
overnight? As it was they travelled to Manchester Piccadilly and got a train to London (£75 per
person) and got in about midnight. I am particularly upset that the airline will not refund for the
return journey as some form of compensation. Where do we stand on these type of matters? Can
airlines just cancel flights and go home? We will not use VLM again, whatever.
- by Daniel Turner
I flew London City to Brussels with VLM and found them to be a very friendly and professional
airline. Boarding was very quick and we took off on time. Shortly after take-off we were given
sandwiches and mini Belgian waffles which I didn't really expect. The Fokker 50 was quite spacious
with Grey leather seats. We had plenty of head and feet room and the aisle was wide enough to walk
down comfortably! The return flight was exactly the same, quick check-in and boarding with friendly
staff and a clean aircraft.
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