VLM Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
5/10
No Skytrax Rating
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5/10

VLM Airlines customer review

LCY-AMS. I wanted to fly to Eindhoven but Air France/KLM charged extortionate fares for one-way flights. As Amsterdam Schipol is only 90 mins away from Eindhoven by train I thought I would give VLM a try. I wasn't disappointed! The plane was clean and the drinks were served in glasses as opposed to plastic cups. The single sandwich was a bit stingy but of high quality. My only grumble with VLM is that the website initially displays fares not including taxes. It’s only when you select the flights and proceed to booking that the price becomes comparable with other airlines. Other than that highly recommended!
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5/10

VLM Airlines customer review

One wonders how an airline like this can offer free food and drink in such a short period of time have a charming crew clean planes and easy check in and boarding. Flew Hamburg to Rotterdam. Couldn't recommend it highly enough.
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4/10

VLM Airlines customer review

LCY-BRU also due to tunnel fire. Flew out business class as no economy seats left - definitely not worth paying for as the only difference it made was a (marginally) bigger meal than on the return trip in economy. In all other ways the service was great - no queue for check-in friendly staff snacks OK and aircraft seemed in good condition although F50s are a bit dated. I had to hand over my bag on boarding the aircraft as the overhead bins are quite small but it was handed straight back on getting off.
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4/10

VLM Airlines customer review

LCY to BRU because of tunnel fire. Arrived at LCY 30 minutes before departure and pretty much walked onto the aircraft. Large roll and drinks (in actual glasses) served on board by friendly staff. However F50 could definitely do with replacement or interior refurbishment - seats all seemed to be falling apart. Also hugely expensive.
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4/10

VLM Airlines customer review

Rotterdam - Hamburg. Check-In in Rotterdam very efficient no queue. Plane was a Fokker 50 in good condition and was only half full so I had 2 seats for myself. FA friendly and helpful. Food and Drinks were better than many other airlines would offer on a similar route. Flight was a 15 minutes late but luggage was already waiting for us at the belt.
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4/10

VLM Airlines customer review

LCY-AMS clean newly refurbished F50 comfortable seats and good catering attentive crew on-time. Way better than KLM Cityhopper.
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5/10

VLM Airlines customer review

LCY-BRU on Fokker 50. Very good legroom attentive crew sandwich a beer and a coffee on this short flight. I had over 20kg in excess baggage for which VLM decided not to charge . Their call centre staff are pleasant and efficient and changed the departure date of my flight with minimum fuss and at a reasonable cost.
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5/10

VLM Airlines customer review

On the short flight from LCY to Amsterdam they manage to serve a choice of sandwiches cake cold drinks and then a separate coffee/tea run through the cabin. Staff are friendly and attentive and the cabin is bright and cheerful with leather seats. Take off and landing both on time or ahead of time. Compare this to the poor service KLM on the same route and the difference is clear - Fly VLM!
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5/10

VLM Airlines customer review

RTM-LCY with VLM. Check in took just a few minutes and flight boarded 15 minutes before departure time. In air within 5 minutes of departure time landed at LCY 5 minutes early and on Docklands Railway train away within 15 minutes. On board boiled sweets were offered before take-off and complimentary in-flight snack meal (cheese roll apple pastry coffee and beer) served by pleasant cabin crew. Comfortable seat and great leg room. Highly recommended.
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5/10

VLM Airlines customer review

LCY to MAN. I had checked in on-line and printed my boarding pass. The flight had originally been delayed 20 minutes but in the end departed on schedule. As others have stated the service is excellent although I dont like foccacia bread (a crusty roll would have been my preference). That sad the quality of the chicken sandwich was high (fresh and full of flavour). A chocolate muffin was also served. The tea tasted like real tea and the use of china cups is a nice touch. A good airline and one which deserves to continue its success.
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