Tiger Airways  Passenger Reviews and Tiger Airways Customer Trip Reports

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TIGER AIRWAYS customer review :  1 December 2009 by B Chee   (Singapore)

KUL-SIN 0740. Flight was first announced delayed due to technical problem. Promised to be fixed within 2 hours. Extend to 4 hours and one of the staff came to announce (11am) that all passengers are transferred to Singapore Airlines (depart at 12.30pm). Passengers are separated to 2 rounds of shuttle from LCCT to KLIA with 2 shuttle buses. 1st round is for passenger with sequence of 1-118, however, some aren't went ahead to board the bus. Those with sequence 119 onwards weren't able to board the SQ at 12.30pm unlike as promised earlier. We are forced to check in for 6.05pm and 6.55pm SQ flight later the day. Total time wasted = 14 hours. Rubbish

TIGER AIRWAYS customer review :  1 December 2009 by P Vo   (Australia)

Flew with Tiger Airways from Sydney to Melbourne for the first time and the experience was not impressive. The outbound flight to Melbourne was delayed for 1 hour and the inbound flight back to Sydney was also delayed by 1 hour. I would not recommend Tiger Airways if you do not have the patience dealing with 'flight delays' or have connection flights. They are very strict on luggage so make sure you weight check-in and carry-on luggages too as they check both. Cabin crew were pleasant. There is no leg room so if you are big forget about flying Tiger. In summary, Tiger Airways is cheap but expect your flights to be delayed most of the time.

TIGER AIRWAYS customer review :  30 November 2009 by R Hayward   (Australia)

MEL-SYD. Since everything went well with our flights, our concerns regarding cancellations and luggage were allayed thankfully. I purchased tickets without any knowledge of Tiger's bad reputation. The crew on the first flight were perfect. We enjoyed walking across the tarmac. We enjoyed the T4 departure terminal at MEL. Everything at SYD was perfect. On the return flight, the chief steward announcer was unreasonably sloppy with his announcements, none of which could be understood. The arrival at MEL is simply appalling, and intolerable. For no cost saving would I ever consider using Tiger to fly to MEL again with that current arrangement.

TIGER AIRWAYS customer review :  30 November 2009 by S Mitchel   (Australia)

First flight to Melbourne from Sydney to Melbourne went very smoothly. However, return flight cancelled from Melbourne to Sydney without notice before arriving at the airport. Required new flight booking on more expensive rival airline. I was keen to support a new airline only to be let down, costing me money - and more importantly, time. Never again will I use this subsidiary airline though I will continue to support parent company airline Singapore Airlines.

TIGER AIRWAYS customer review :  25 November 2009 by E Carew   (Australia)

MEL to OOL. The fare was reasonable: A$114 including taxes, although cheaper fares can be obtained on occasion. Check-in was fairly slow: a wait of 15 minutes with only about 20 in the queue ahead of me, but there were a minimal number of staff at the desks. I had carry-on only, which was weighed - the first time I have incurred this domestically. The departure lounge suffers from a lack of natural light, with only one small (albeit reasonably lengthy) window. The newsagent had run out of 'Herald Suns.' Boarding was a bit of a schemozzle with passengers surging towards the two girls accepting the boarding passes. It was then a 150 metre plus walk to the A320 plane. After fairly slow boarding, departure was 20 minutes late. The load factor was about 85 per cent, so if one accounts for no-shows, the service was close to being booked out. Unlike a previous experience, the cabin crew were pleasant with a middle aged male being the most pleasant of all: one girl was slightly surly. The magazine and food guide were both badly worn in my seat pocket. A minority of passengers made purchases onboard which is understandable given the poor range. Arrival at OOL was 14 minutes behind time with alighting being accomplished expeditiously.

TIGER AIRWAYS customer review :  25 November 2009 by Stuart Reay   (Australia)

Sydney - Adelaide - Sydney. Everything fantastic. Travelled with check in which was weighed and tagged at Sydney only. Quick check in - on time departure and friendly crew. When things go well with Tiger they go really well - really couldn't fault a thing. Offered exit row seats on the return flight. Food on board for purchase reasonably priced and good choice. I was surprised there was no inflight magazine so make sure you take something to read or listen to. Would certainly fly Tiger again - very satisfied.

TIGER AIRWAYS customer review :  23 November 2009 by Adrian Crisp   (Australia)

Sydney-Adelaide return with carry on only. Checkin and boarding went well and aircraft took off on time. I was in an exit row with extra legroom at no extra cost but of course those seats do not recline. Didn't expect any service on board at the price I was paying - $1.00 each way! Docked at an airbridge at Adelaide and had little distance to walk. Return journey all went well again. Departed fifteen minutes late but made up time with a screaming tail wind. Arrived in Sydney on time and was out of the terminal in five minutes. Would only use Tiger for single sector flights though. Could not risk any connections after the horror stories I heard in Adelaide.

TIGER AIRWAYS customer review :  23 November 2009 by Michael Schade   (Singapore)

Singapore - Krabi return. Flights on time and uneventful. Worn and tired looking plane on the outbound flight with broken armrests and seats. What is very annoying is the way they add extra charges to the total fare. They still practice the same old way like budget carriers did some 10 years ago (99 cent flights on offer with almost $80 in surcharges and taxes). They even have a ridiculous "convenience" fee for credit card payment. (there is actually no other mode of payment; so pax have no choice to pay it!). It would have given Tiger higher marks, but I do not like the way Tiger rips off its pax by having such unreasonable surcharges.

TIGER AIRWAYS customer review :  23 November 2009 by Chris Cumming   (Australia)

For the first time in my life (48yrs) I was embarrassed to be an Australian. I had to fly from Melbourne to the Gold Coast for a business convention and the only flight that would get us there was this Tiger flight. To make matters worse I had an international guest with me from one of our suppliers. Without going into the grubby details, the attitude of the staff was appalling. I will never fly this airline again.

TIGER AIRWAYS customer review :  11 November 2009 by A Bancilhon   (Australia)

Booked a return ticket from Melbourne with Tiger. We were supposed to leave Melbourne at 3.30pm - plane delayed 3 times in the afternoon and throughout the evening adding up to a total of 3.30 hours of delay and almost missed our airport shuttle bus in Sydney. On the way back we arrived at Sydney airport at 12pm - to catch our 2.15pm flight and once again they cancelled the 12.15pm flight and had to put these passengers on our plane which was now full - so they had to put us on the 5.15pm flight - another 3hours. In both instances Tiger did not explain why flights were delayed or apologized. So If you are tossing and turning I suggest you spend the extra dollar instead of having to hang around airports and having to deal with rude and unhelpful staff that will spoil your holidays

TIGER AIRWAYS customer review :  8 November 2009 by F Lanquetin   (Germany)

Jakarta-Singapore. Booked approx. 10 days ahead and was able to secure a fare at around 30 USD incl 20kg of luggage and fee for CC payment. Check-in in Jakarta was efficient and friendly. Flight on time. Cabin crew friendly. A319 looked clean and in good condition. Seats are basic but confortable. Flight only 40% full and flight attendants offered exit seats to me and some other passenger once boarding was completed. Flight attendants were friendly. Service is pay on board, however they offer free nuts, which is a nice touch. In Singapore they serve the budget terminal, which is actually quite good. There is a free shuttle running round the clock to Terminal 2, where busses and MRT is available. Tiger Air offered very good value for money, clean and modern aircraft and friendly crew. Would definitely fly them again.

TIGER AIRWAYS customer review :  28 October 2009 by D Felton   (Australia)

Tiger appears to employ a policy of cancelling flights at the very last minute - especially if passenger numbers are insufficient to make it commercially viable. We had three adults (two elderly) and three children under 8 booked to fly Melb-Canb at 10.30am. We checked twice on the morning of the flight to ensure all was well and were assured it was so. Half an hour before the flight it was cancelled and we were told to travel on the 3.3opm flight to Canberra that afternoon. Just appalling. Try spending another five hours in a shoddy airport terminal with young children. Fortunately we were able to rebook - at full price - on a real airline just an hour later. No apologies and no refunds from Tiger. As an essential service, why are they not forced to meet a minimum service level?

TIGER AIRWAYS customer review :  26 October 2009 by Matt Rennie   (Australia)

SYD-MEL day return. SYD check-in less than 5 mins, MEL check-in 15 mins. Both flights departed on time. Crew friendly, A320 cabin clean, buy-on-board menu a tad limited but does the trick for an hour flight. Pilots provided detailed info prior to take-off and during the flight. The MEL Arrivals "shed" is comedy. This is the 2nd time I've used Tiger - amazingly cheap prices combined with good experiences so far.

TIGER AIRWAYS customer review :  13 October 2009 by J Wysoke   (Australia)

Adelaide to Melbourne on Tiger airways. Stood in the check in queue for 45 minutes only to be told at the counter that the flight had been cancelled - no prior notification given. So had to pay premium price on Qantas. Three days later had to fly from Melbourne to Adelaide and exactly the same scenario again. Six weeks down the line I am still waiting for a refund. Staff gave no explanations, no feedback and no help in rescheduling.

TIGER AIRWAYS customer review :  13 October 2009 by G Lim   (Singapore)

SIN-HAN-SIN on an A320. Both flights on time, although boarding was always a bit of a mad rush. Many passengers sitting in the front of the plane insisted on boarding first and caused a jam. One flight attendant got mad and told off a passenger at one point (it was most hilarious). Flight was uneventful and the FAs quickly became salespersons once the plane was airborne. Lavatories were not that clean, but acceptable. For the price paid, it served its purpose.

TIGER AIRWAYS customer review :  13 October 2009 by M Reid   (Australia)

Couldn't really fault them, except the excessive walk to the terminal in Melbourne and an excessive wait for baggage. You do have to be at the airport very early and this can create a good deal of stress as check in closes 45 minutes before scheduled departure. If stuck in traffic or other unexpected delay this is quite a worry. We experienced a black out in the terminal whilst waiting to board in Melbourne which in turn created a bit of a delay and there was a delay from the Launceston end also.

TIGER AIRWAYS customer review :  1 October 2009 by Ken Ong   (Australia)

Melbourne to Canberra. Got through the gate and walked to the plane (heavy rain and strong wind), prepare to board the plane, only to be stopped at stairway and no explanations were given. All passengers were out on the rain for at least 15 minutes before they told us to turn around and walk back to where we came from. Then we were asked to board the plane next to it instead! Everyone were soaked and cold! Canberra to Melbourne flight was delayed for 3.5 hours! No explanation given. We spent almost 6 hours in the airport, with a tired and sleepy kid at 10pm! Boarded the plane, the crews were rude and non-apologetic at all! The crews are just the worst I have seen so far. First time flying with Tiger, and for sure, it will be the last time.