TIGER AIRWAYS customer review :  15 September 2009 by J Roberts   (Australia)

SYD-MEL, Friday afternoon peak hour. Flight turnarounds very tight, but the flight was on time. Was out of airport and on bus to the city within 10 minutes of getting off the plane in Melbourne. Staff at SYD helpful - they are strict on the baggage limits, especially if you don't have check-on luggage (guy in front of me in the queue had to repack 5 bags so they were under the 7kg weight limit), but that's what you get for a budget airline; same with the tight check-in times. Tiger is a budget airline, so there are no frills - not much food choice, no IFE, the Arrivals hall at MEL is a wire fence with a roof - but if you want something better you can fly Qantas. This was an airline that got me from A to B on time and the flight was pretty good as far as budget airlines go.

TIGER AIRWAYS customer review :  8 September 2009 by L Pennington   (Australia)

Meant to travel Melbourne to Canberra. Our flight was cancelled at the last minute, with a notification via text message once we were checking in, saying that there were "technical problems". We were only given the option of a refund of $120 (which didn't even cover the cost of our Tiger tickets) and no assistance to find alternative flights (tiger or otherwise). We had to be in Canberra early the next morning so ended up purchasing the only available ticket - $350 each one way. Tried calling the call centre to arrange for the refund and once I finally got through to the automated message I was cut off after being on hold for 60 minutes! This is the worst airline we have ever dealt with and we will never fly tiger ever again.

TIGER AIRWAYS customer review :  5 September 2009 by N Pati   (Australia)

My flight got cancelled at the last minute without any prior notification. I had urgent work at Adelaide the very next day morning. In fact its is the opinion of many colleagues that this airline cancels frequently, if they can not manage in selling all the seats. More than anything the staff at the airport at Sydney was rude, even at this situation. So, I would think thousand times before booking my next flight with Tiger airways.

TIGER AIRWAYS customer review :  31 August 2009 by V da Silva   (Australia)

Travelled with Tiger from Adelaide-Melbourne and return. Our flight in was on time and we couldn't understand why Tiger airways was the brunt of all jokes. On our return journey however, Tiger airways lived up to it's reputation by cancelling our flight at the very last minute (just as we were checking in our bags). They provided no explanation for the cancellation besides 'technical problems' and took at least half an hour to organise the crowd and begin answering their questions. We were given only two options:they provide you with accomodation and you fly with them at a later date or you take a refund of $120.00 and make your own way. Since we were told the next flight was leaving early the next morning we opted for the first option. As soon as we did that, we were told that the only available flight was now magically only 2 days later! So we had to take the second option, run all the way from their shed to the main terminal and find another airline. Since this was at 10pm, all we could get for the next day were business class tickets for $400 each! Unfortunately we had to return on time, and so had no other choice. And the icing on the cake is that we've been trying for the past 4 days to fax them our refund request (apparently they don't do email and phone requests) and the number isn't connecting. Call their call centre and you get an immediate busy tone...no automated voices nothing. They're by far the worst airline I've dealt with and I've done a lot of travelling from different parts of the world. Singapore Airlines should be ashamed to turn out a poor cousin like this.

TIGER AIRWAYS customer review :  21 August 2009 by R MacKenzie   (Australia)

Melbourne - Sydney return. Traveled with 2 young kids, pre-booked seats on forward sector and took our chances on return. Check in at Melbourne was fine, Seats (2A-D) allocated as expected. Return flight check-in again fine. We were slightly out with our baggage but check in was helpful and allowed us to move the offending 1kg to our carry on bags - didn't need to queue up again. Arrived in Melbourne on time. Luggage was arriving at the belt as we arrived with the kids. Both aircraft clean and food service was basic but as with previous flights. Tin sheds, long walk etc. But a new A320, and we had fares of less than $300 for 4 people return. Matched our previous flights and no hesitation to fly again if the fares are as low.

TIGER AIRWAYS customer review :  21 August 2009 by Tyler Thia   (Singapore)

Singapore-Phuket return. Both flights on time, cabin crew friendly and efficient. Tiger seats offer more recline than Jetstar and AirAsia, but if its not for the mandatory $5 one-way booking fee (intra-asia), awful Budget Terminal and $12.50 one-way bag fee, I would use them more often. Contrary to Perth-Singapore night flights, our return evening service had lights dimmed after meal service. I purchased check-in luggage 3 days before the flight, got through call-centre after waiting for 15 min, chirpy agent processed the request and everything was done in 5 min. Bag fee of $12.50 for 15kg remains. This is unlike Jetstar International whereby if you choose not to purchase check-in luggage for $15 one way at time of booking, they'll penalise you by charging $80 one way through call-centre.

TIGER AIRWAYS review :  18 August 2009 by I Loven   (Australia)

Melbourne-Canberra return. Flight was on time and staff friendly. I wanted to add pre-paid luggage after initial booking. Tried to call Tiger in the morning, just rang out. So I sent an email with my request clearly described. As their call-centre is in India, it was only a few hours later ( India's daytime ) that they called me back and added my request to my booking. So Remember, if you need any changed Use Email. Also remember to keep within the weight limits and do not expect full-service.

TIGER AIRWAYS review :  13 August 2009 by W Burchell   (Australia)

MEL-OOL return. Didn't start well with check in at Melbourne disorganised. Check in staff pleasant enough but took about 20 mins to get processed. Plane on way up was clean and left on time. Staff ok but aren't very professional and tend to act like they haven't had much training. Food list is a joke. Check in at Gold Coast professional and friendly. Once again plane was clean and left on time. Shed in Melbourne makes you realise you get what you pay for. Having said this the return fare was $75 inl taxes so would recommend if you can get a cheap fare.

TIGER AIRWAYS review :  12 August 2009 by Jeff Mitchell   (Australia)

SYD-MEL-SYD. Check-in at Sydney was ok and was fast in Melbourne (1 hour before take-off and there were only 3 people in the queue). Both flights departed and arrived on time. Nothing flash, in terms of service or comfort, but the total fare was $100 return. Excellent value for money.

TIGER AIRWAYS review :  10 August 2009 by M Doncaster   (Australia)

My trip to Adelaide was fine and I was wondering why Tiger got so many bad reviews. That was until my trip home. My flight was cancelled and I was told I couldn't be flown home until 2 days later. I was disgusted that Tiger couldn't even get me and all of the other stranded customers a plane home at least the next day. I had to pay $460 one way to get to Brisbane (when my car is at the Gold Coast airport) which would have been cheaper if I just booked my return ticket with Qantas in the first place. I will from now on fly with Qantas or Virgin for the extra money. Budget airlines should be so everyone can afford to fly, but to me it is not worthwhile, when it took me 15 hours and 500 dollars just to get home.

TIGER AIRWAYS review :  10 August 2009 by Quek Keng Guan   (Singapore)

Sin-Penang-Sin. Had forgetten to upgrade check in allowance from Penang - Sin and called call centre at the budget terminal - took me 20 minutes to get through. Has managed to pay S$10 for 15kg of check in allowance, otherwise I have to pay S$25 on the day of check in at the airport. Flight 95% full, given seat allocation on both flights. Infant seat was given upon entry to the aircraft and cabin crew has requested for infant boarding pass! They have explained this is to reduce theft! Flew back to Sin 3 days later, flight was 70% full. Infant seat belt given upon request before the flight took off! Both flight were uneventful and we paid S$68 each for a return sector (vs S$300 for a SQ return sector). Tiger inflight mag has more articles than previously and was a good way to pass time during the flight.

TIGER AIRWAYS review :  3 August 2009 by Andrew Johnstone   (Hong Kong)

Penang - Singapore. Flight on time. Smart, clean cabin but flight attendants need to smarten up their act. I was sitting in 1A. Three FAs were chatting in a group at the front and did not see an old lady leave the plane and walk on to the jetway at Penang after boarding was completed! If it were not for the fact the captain was stretching his legs on the jetway she would probably have wandered back inside the terminal. She was looking for a toilet. I bought a drink and a snack and caused chaos when paying with Malaysian Ringit. It took 3 FAs five minutes to work out the exchange rate. Given that all the items were either 3,4,5,6 or 8 Singapore Dollars I would have thought they could have done the exchange before starting the inflight sales. Are they on commission?

TIGER AIRWAYS review :  31 July 2009 by Karen Greygoose   (Australia)

Canberra to Adelaide, Adelaide to Perth. Only mistake was to make connecting flights on same day unaware of 45 minute closure I would of missed the connection to Perth. Luckily I changed flight from Adelaide to Perth to the following day but at a cost. Having the 24 hour layover in Adelaide added extra cost to holiday by having to pay for accommodation. Still had a day in Adelaide and saw the sights having not been there before. I found all staff to be friendly and the flights comfortable. All flights departed on time. If you are at the airport 2 hours before and check in before 45 minute close off, read the instructions when booking flights you will not have any problems.