TIGER AIRWAYS review : 20 June 2008 : by Quek Keng Guan

Customer Rating : 1/5

KL-Sin on a promotion fare - S$50/pax. Flight was delayed for 1 hr due to the incoming flight. Seat pitch is about 30 itch which - reasonable for a short flight. Attempted to use the toilets upon boarding - toilets were locked. Informed the crew that my 2 yr old daughter wanted to use to toilet. However the crew refused my request! Flight was 60% full - I guess Tiger is not making profits on this route as they are offering constant promotion fares for this route - similar coach fares from Singapore to KL.

TIGER AIRWAYS review : 10 June 2008 : by J Agosta

Customer Rating : 4/5

MEL-Rockhampton return. Plenty of room, on time, excellent service, friendly staff. Would recommend them.

TIGER AIRWAYS review : 7 June 2008 : by S Blake

Customer Rating : 5/5

MEL-HBA-MEL. Great little set-up. Five stars for new aircraft, friendly crew and safe/ ontime travel. Not much in frills but some great ticket prices which reflected that. Flight to Hobart 6 seats between 4 of us. Bit tighter on return but had checked in early so not a problem. Will use for Hobart travel in future and will keep an eye out for deals to other destinations.

TIGER AIRWAYS review : 28 May 2008 : by R Carr

Customer Rating : 3/5

Have to add my agreement with the previous post regarding night flights from Australia to Singapore. We have travelled to Singapore from Perth several times now and the irritation of having the cabin fully lit until after 1 am in the morning is too much. Frankly, I think it is just so people stay awake and they can sell more. I made two requests to dim the lights to no avail. I would also agree with another poster regarding cabin and toilet cleanliness. Not up to scratch. Staff have plenty of time, judging by the number of times staff curtain is drawn. However, having said that can't beat the price. A question - what is your status if you have onward flights with Tiger and you are delayed (on one of their own flights - eg Perth - Sing then onto Phuket and original flight is delayed.

TIGER AIRWAYS review : 23 May 2008 : by Ben Williams

Customer Rating : 3/5

Flown on Tiger many times, mainly SIN-BKK, and SIN-CLK. Usually pretty solid service. On a recent trip, service on MEL-DRW was top-notch. DRW-SIN was, however, atrocious (it seems the Singapore hub could learn a lot from the Melbourne hub). Departing after 1am landing in Singapore at 4am (6am Darwin time), the flight was run as if in the middle of the day! The cabin was fully lit for most of the flight, frequent announcements were made. The duty free announcement blasted through the cabin just as folks were getting a bit of shut-eye, waking most people up with a groan. Lights were only half-dimmed at best. One cabin crew remarked to another as they walked past 'passengers are usually sleepy on the return flight'. I would send Tiger an email but they don't provide the facility. "Tiger Airways wants to provide quality service to our customers through meaningful correspondence instead of casual e-mail responses."

TIGER AIRWAYS review : 21 May 2008 : by A Masters

Customer Rating : 5/5

MEL-Coolangatta return. Having read these reviews we gave ourselves extra time for MEL check-in. Quick and easy as we were ahead of the rush. Flight left on time, plane clean, and crew efficient and friendly. Landed on time. Return journey just as good. Seats are packed quite tight, and check-in luggage restrictions are strict and enforced from what we saw.

TIGER AIRWAYS review : 19 May 2008 : by V Marie

Customer Rating : 4/5

MEL-DWN-SIN. No problems at all, slightly late arriving in Singapore and I agree with others, not being allowed to access the transit areas of T1,2 or 3 is very tough! Not many facilities even in main terminals if you are killing hours between flights. Service was good, better than Jetstar Australia (I say that as Jetstar Asian division were fantastic)

TIGER AIRWAYS review : 16 May 2008 : by P Gill

Customer Rating : 1/5

I give them 1 star because there is no option lower. They have a no refund policy to match their no liability policy, if you book a flight from Perth to gold coast, the trip is Perth to Melbourne collect your bags, check in again and fly Melbourne to Gold Coast, that I can handle, but as in my case they have a delayed flight from Perth to Melbourne and that makes you miss the Melbourne to Gold Coast flight then the fact of the matter is you lose your ticket, no refund, no apology just an offer to sell you an expensive seat on their next flight in 8 hours time payable immediately. I had travel insurance but you have to wait months to get your money because the insurance company needs a confirmation letter from tiger airways. Tiger airways after sales service is almost nonexistent, they have a Fax number and a postal address, the voice recording on the sales phone line if you care to follow the prompts informs you that they will try to get back to you within 21 business days, about a month.

TIGER AIRWAYS review : 7 May 2008 : by R Koster

Customer Rating : 4/5

ADL-MEL-NTL return. Reassuring to be flying in new aircraft. Aircraft clean except for chewing gum lodged in between safety card and on-board menu on a couple of flights. FAs friendly. Food and drink service is quickly gotten out of the way early into each flight with FAs spending a lot of time just standing around. Seat pitch seemed on a par with Jetstar. Grey decor nicer than Jetstar's black. Check in at Melbourne could be better in terms of crowd control - pax waiting for check-in to open mill around the front entrance making entry difficult for incoming pax. Walk across tarmac interesting if you're a plane spotter; though not so good in the pouring rain with no umbrella. Would fly Tiger again on short haul - maybe not long haul. The distractions of a full service carrier probably also help to ease the tensions of a nervous flyer!

TIGER AIRWAYS review : 5 May 2008 : by David Harrington

Customer Rating : 5/5

Melbourne-Coolangatta-Melbourne. Boarding process fast and efficient. Cabin crew were like Virgin, very happy. Food at a cheap price and inflight magazine was goodd.

TIGER AIRWAYS review : 5 May 2008 : by R Furst

Customer Rating : 5/5

MEL-LST-MEL. Check-in smooth, bit of a walk to the terminal. Once on the plane, cabin crew were polite and friendly. Plane was new and clean. Flight was on time, food I paid for was nice. For a budget airline they are very good. Could not really fault them at all.

TIGER AIRWAYS review : 30 April 2008 : by Malcolm Chapman

Customer Rating : 4/5

Cheap return from KL to Singapore. Planes arrived on time and were clean. Less of a scramble than Air Asia as seat numbers are assigned. Budget erminal in Singapore better than LCCT at KLIA. Overall a better product than Air Asia - doesn't feel as cheap!

TIGER AIRWAYS review : 29 April 2008 : by Eric Giddio

Customer Rating : 4/5

MEL-LST-MEL. Still can't believe that for 2 adults return, the entire trip cost $48! Reliability a bit of an issue and as others have commented the hike from the a/c to T4 is a pain. Nonetheless, if you like to keep things tight, Tiger's fares are hard to beat

TIGER AIRWAYS review : 28 April 2008 : by G Smith

Customer Rating : 4/5

Melb-Gold Coast return. Check in went smoothly - pre-paid for Golf Clubs. Flight good, didn't buy food but prices were reasonable -they even have small bottles of bubbly if you're into that! Return journey was the same - no problems. Boarding system more organised than JetStar. Seats are a bit smaller but for a short flight it was OK. Climbing the stairs to the plane, the walking from the plane to the terminal and smaller seats might be a problem for the elderly. Planes were new, pilot welcomed you aboard, crew smiley. Play by the rules eg. arrive in plenty of time, pre pay for any extras like golf clubs, extra baggage weight etc. and you should have no problems. Some people seem to blame the airline for their own ignorance. Would have no hesitation in flying Tiger again.

TIGER AIRWAYS review : 23 April 2008 : by M Runney

Customer Rating : 1/5

I have booked a number of flights with TT but yet to actually fly them. I keep getting emails for me to accept time changes on my upcoming flights. That's OK once but twice ??? Looking on the internet as if to book the same flight the webpage shows yet a different time. So that's 3 different times I have for MEL-DRW. Trying to contact them isn't coming up with anything, either the phone is engaged or the initial recorded message is so distant that you can't even hear what's being said. So I faxed them over a week ago, then emailed a few days ago. Needless to say they haven't replied. Am excited about Tiger, think it will be a good thing and some of the reviews here are really positive. I'm just wondering about whether to rebook on other airlines because if my booking experience is anything to go by, I'm scared as hell by the actual flight. Oh - and trying to look at my booking on the website by putting res number and surname just shows Error messages. Good grief !

Tiger Airways review by R Maynard

23 April 2008  Customer Trip Rating :

Flew family of 4 round trip DRW to MEL for $445 on special! Plane pretty new (Airbus A320), for sale refreshments reasonably priced. Seats painfully small and torturous if you try to sleep; walk on tarmac at Tullamarine was a long trudge to Term 4. Can't beat sale price but if you can find a near comparable fare on Jet Star or Virgin, and you are tall or wide or flight is 4 hours or more - pay a little more and take it.

Tiger Airways review by N Fernley

16 April 2008  Customer Trip Rating :

Perth - Melbourne flight. Huge problems with Daylight Saving Times changing - Tiger dealt efficiently changing my flight back a day free of charge as I was due to arrive in Melbourne before I had even left Perth! If you fly and have asthma please make sure you have your puffer handy - Tiger Airlines do not carry Ventolin as a basic first aid item. I was shocked to find this out when a fellow passenger had difficulties breathing (he was not asthmatic) - answer from staff - make sure you keep breathing. I was dumbfounded. If it wasn't for my puffer, poor guy would be very sick. Ventolin should be a very basic first aid item and considering the hostess was more concerned with the fact she wanted all the safety manuals at the front of all pouches to save time at change over - I was shocked.

Tiger Airways review by Martin John

15 April 2008  Customer Trip Rating :

CBR-MEL and return. Tiger's IT system went down on the outward flight - they had to people check in manually with paper tickets. Flight delayed 2 hours. Melbourne arrival is a joke - you have to walk about 500m from the tarmac to an outdoor shed that is the baggage carosel. Return flight however was a breeze, easy check-in and arrived on time. The flight itself - imagine you are on a school bus with wings. My main gripe about Tiger is the seat pitch - 2 inches smaller than JetStar and at 6'3" you really notice. Tall people have to rest their knees on the seat in front, and seats only recline a couple of inches. I would only take this flight on short haul - if you want to go to Singapore from Australia book the exit row seats, even if you're short!

Tiger Airways review by Debra Bryant

11 April 2008  Customer Trip Rating :

We flew (a group of ten) Singapore to Krabi return. Excellent flight no different from flying with Virgin or other budget airlines in Australia. The only thing I would say is just be a little careful with excess weight - 15 kilos is their written maximum before charges incur, although in saying that my case was marginally over and there were no extra charges.

Tiger Airways review by J Outschoorn

11 April 2008  Customer Trip Rating :

SIN-PER-SIN. First leg PER-SIN was diabolical. Check-in was a breeze with no queue 1.5hrs ahead of flight. Incoming flight arrives from SIN and while opening the door the crew accidentally deploy the escape chute. Takes 30min for ground staff to decide what to do. Flight scheduled to leave at 22.30 when we are informed that they are looking for volunteers to stay behind. First 11 rows of aircraft cannot be seated due to the lack of a slide. This process takes 1.5hrs after offering enticements and threats. Finally 66pax opt to stay behind. Remaining pax board and we sit on the aircraft for a further 1.5hrs until PA system is fixed and baggage offloaded. Flight crew in a bit of disarray as seating not assigned anymore. Once underway things settle down but we arrive 3hrs late. Not even a free bottle of water for the discomfort. We have our own water and a few snacks which were consumed without any problems. SIN-PER return leg different. Check-in once again a breeze with no queue 1.5hrs before flight. Flight right on time. We have a lot more of our own food and drink for return flight, again no worries. Their hot food seemed pretty good. Seat pitch definitely smaller than most economy cabins and seats are bare minimum in comfort as well. Tall people be warned! Advice - Given the cost savings over other airlines, Tiger is a worthy alternative if you have some degree of flexibility with your travel. Use some of the savings and buy travel insurance if you have connecting flights on other airlines or allow plenty of transit time for delays. Also recommend paying for the luggage upsize (which we did) as 15kg does not go far and saves arguments cost and stress at the check-in. The cost is per journey and not per sector therefore reasonable. At the end of the day you get what you pay for with Tiger.

Tiger Airways review by Robert Allan

9 April 2008  Customer Trip Rating :

PER-Phuket return. Plenty of room, superb cabin crew, food and drink very good. No problem with Budget Terminal at Singapore. Could not fault anything.

Tiger Airways review by K Devenish

8 April 2008  Customer Trip Rating :

Mackay to Melbourne. Check in good at Mackay, flight good, cabin crew good. Arrivals in Melbourne very basic. Long walk but acceptable for a budget carrier. Arrivals area again very basic but functioned well. Melbourne to Mackay - Check in at Melbourne disgraceful. The check in Manager at Melbourne needs training on how to allocate check in staff to service the flight demand efficiently. The Mackay queue was out the door and down the road with only two check in staff while the Hobart queue had a handful of people but had four check in staff. The Mackay customers treated like cattle while Hobart customers get speedy check in. This leaves a very nasty impression on Mackay customers who fly 5 times as far and would pay several times more than Hobart flyers. Once at the check in the staff were friendly and courteous however not apologetic. Flight was also delayed by two hours, these things happen and there is a priority on safety so this is acceptable however the board was saying that the flight had boarded and closed with no one to explain that the boarding hadn't begun yet. Once boarded the cabin crew on the return flight were courteous and professional and the flight went smoothly once in the air. In the air and in Mackay, Tiger airways are a good alternative to the other airlines but at the Melbourne check in they couldn't run a raffle.

Tiger Airways review by Pete Turner

8 April 2008  Customer Trip Rating :

SIN-SGN-SIN and SIN-DRW-MEL. After bad experiences flying Melbourne-Singapore, was pleasantly surprised on the other legs of my trip. From Changi Airport's budget terminal, Tiger's check-in to Saigon was efficient, if reminiscent of an Indian bus terminal. The opening of a second check-in counter resulted in a pushing, scrambling rush to get to the head of the queue - farcical and unnecessary as check-in was quick. Check-in at Saigon was a breeze, ditto check-in to Darwin, with no wait at all. Arrival at Darwin was marred by slow and officious customs and immigration, but I was delighted to find Tiger had four check-in counters open - a complete turnaround from an appalling wait in Darwin three weeks before. DRW-MEL arrived on time at 8 am but lights out straight after take off with no onboard service. Overall, I'd rate Tiger a great choice for super cheap fares on short hops in Asia and within Australia, but I’d think twice about the long haul flights. MEL- DRW-SIN is a tough overnight flight with minimal comfort and service, two baggage check-ins, a two- hour-plus layover at dinky Darwin airport and a 3.50 am arrival – it’s worth paying extra for a direct flight or JetStar does this run at a more reasonable hour.

Tiger Airways review by David Harrington

3 April 2008  Customer Trip Rating :

Melbourne-Sunshine Coast-Melbourne. Great service for my connecting flight with Tiger. Check in only had two staff. Crew did an excellent job considering the 95% load factor for school holidays. Frequent updates from captain.

Tiger Airways review by Anton Goralchuk

3 April 2008  Customer Trip Rating :

Gold Coast - Melbourne. Tiger has its own terminal ('Terminal 4' which is so funny for this small airport). Check-in was quick - 4 counters in operation. Plane new and clean, FA's professional, food good and very reasonably priced. I ordered my ticket just two days in advance, for just AU$85 - excellent deal. On arrival, baggage arrived in half an hour, which is a shame because their "belt" is a separate one, and located in an open space hangar (walls made of fence) and of course no aircon, and +40 outside and inside). PER-SIN. Check-in fast, boarding quick. Everything else - a nightmare. Plane not clean, rubbish in the seat pockets and on the floor. Small legroom, and because of the poor design of the seats it is nearly impossible to stretch legs. This flight targets Australian consumers and international travellers. So what's the reason to have FA's who can barely understand English? Food prices are only in SG$, which is very strange. They accept AU$, but at a very unfair rate. Hot meals poorly presented, FA just rushed along the corridor. Captain was silent all 5+ hours. In Singapore I meet Australian guys from Perth, and their feelings were the same - horrible. SIN-KUL very short flight, quick check-in, boarding, clean plane, friendly FA's, we arrived well before schedule.

Tiger Airways review by G Williams

31 March 2008  Customer Trip Rating :

Be very careful, we booked our daughter 13 years old onto Tiger to fly on her birthday to her grand parents on the sunshine coast. We arrived 1.5 hours early to find that the computers had failed and that there would be delays as everybody had to be checked in manually. We arrived at the front on the queue approx 2 hrs later only to be told that our daughter could not fly as she was not 14 or older - and in their obscure terms and conditions there is a statement but it was not clearly stated on the booking information - they confirmed the flight with my daughters birth date as given. The check in staff were very blunt and unhelpful, the duty manager was rude and just stated that they are ground staff and could not offer any resolution nor refund. Totally unhappy I went next door to the main terminal to the Virgin counter - they assisted us in getting my daughter a flight straight away.

Tiger Airways review by Mark Skinner

25 March 2008  Customer Trip Rating :

DRW-SIN-DRW efficiently handled, planes on time both ways, seats comparable to Jetstar and Qantas economy (it feels like the A320 has slightly wider seats). Only problem is with people in the queue arguing about having to pay extra for luggage in excess of 15kg. That takes up extra time. This is a budget airline, it is cheap because of these restrictions, so people wanting to take extra luggage need to be aware of it and travel full fare airlines if they need more 'free' luggage allowance.

Tiger Airways review by David Harrington

25 March 2008  Customer Trip Rating :

Melbourne - Coolangatta - Melbourne. Cost much less than rival airlines, and crew friendly and nice. A decent variety of food cam by at good prices that were affordable, and not a rip-off. Flight left earlier, and with a nearly full aircraft, the crew all did excellent job.

Tiger Airways review by G Rickard

23 March 2008  Customer Trip Rating :

MEL-DRW-PHUKET via SIN. Crew friendly and service very good, planes clean most looked new and flights left on time. Food okay - it pays to have Singapore currency as you will lose out if paying with Aussie$. We took food onboard (be discreet.) Had difficulty understanding the announcements made by the Asian cabin crew. Check-in at Melbourne and particularly Darwin was well below par even for a budget airline (more staff required at check-in.) Impressed with services at Changi budget terminal, passed through immigration & received luggage in about 20 mins, downside was the 10 hour wait for connecting flight to Phuket (flight rescheduled by Tiger Airways) not a pleasant experience when you have had little sleep and made worse by budget terminal passengers not having access to the transit lounge in the other Terminal. We took shuttle bus to T2 and like other weary travellers fell asleep on chairs at 1 of 2 coffee shops that were open, then at 6am caught MRT (also located at T2) to city centre. On return journey it was raining at Changi, but ground services had provided umbrellas for all passengers to use for the short walk to terminal. Taxis were plentiful outside terminal. T4 at Melbourne airport is a shocker - long walking distances from plane and long wait time for baggage to arrive (in 40 degree heat) in a fenced off area more like a prison exercise yard. Having said all that, I would use Tiger again for domestic and international if the price were right.

Tiger Airways review by Andy Lucas

22 March 2008  Customer Trip Rating :

MEL-DWN-SIN-BKK-KBV return. Friendly service and clean planes. This flights cost us about $1700 all up for 3 of us. Its cheaper for us to fly down to MEL to go to Asia we live in N Queensland! Its a budget airline and should not expect anything more.

Tiger Airways review by J Allie

20 March 2008  Customer Trip Rating :

MEL-NCL-MEL Excellent service and trip both ways. Checking in fine, collecting baggage in Melbourne a big primitive, but it works. 15kg limit easy to stick to if you want to carry more pay for it don't moan after the fact. I selected my seat and check in staff happy and helpful. Once opened the lines moved quickly, it seemed to be the people who didn't have their ID ready or who were over their baggage limit who held things up, not the check in staff. First time flying with them and extremely happy with their overall performance.

Tiger Airways review by Pete Turner

19 March 2008  Customer Trip Rating :

MEL-DRW-SIN the world of budget travel - no leg room, hard seats, unappetizing overpriced food, zero entertainment (not even a headphone jack) and annoyingly devious online booking costs (having to pay extra for seat allocation and luggage allowance over 15 kg). That said, onboard staff were friendly, the price doesn't get much lower and Tiger would definitely get more stars if not for their check-in wait - must have been a new world record. Their Melbourne terminal (shed really) was disorganised and understaffed. Check-in doesn't open until two hours before departure, so a rough queue of 100 formed and blocked the doorway until counters opened, with staff having no idea how to use queue barriers, so it was a free-for-all mess that took 45 minutes. That was nothing compared to Darwin, with just one person to check in 200 people. The luggage allowance and policy to extract every penny for every gram over 15 kg meant that one check-in could take up to 10 minutes! The queue was easy 100 metres long and it took me 1.25 hours of inching forward but I was in the middle - I pity the poor customers at the end. That sort of penny-pinching understaffing just gives Singaporean business a bad name. Long haul with stopovers is torture with these guys.

Tiger Airways review by Kieran McGregor

17 March 2008  Customer Trip Rating :

MEL-LST-MEL. Tiger are located in MEL at T4, which is a small walk from the main domestic terminal. Check in took ages- 2 staff on, above LST signs, but 4 staff sitting at computers, no signs and looking like they where playing solitaire on the computer! Very clean plane, one purser who called everyone darling and sweetie, other crew fine! $6 for a glass of white. LST airport is very dated and clearly not ready for the budget market that has caused the increased pax capacity. Unseasonably hot weather, which meant the airport, was like a sauna too. Flight home was again the same delay - 2 staff on, computers went down, one check in staff making a man with a small back pack check it in, even though it was under the 7kg hand luggage quote. They where weighing most people's hand luggage and they where slugging one poor bloke $88 excess as he was over the 15kg limit. Again, very clean plane. Luggage collection at Tiger T4 at MEL is a disgrace - it’s a converted car park with a metal roof and a portaloo. Not good on a 40 degree Melbourne day. I can’t argue with $30 return fares. It’s very budget but the flights themselves where fine. Ground support activities seemed shambolic, chaotic and outsourced to Aero care Support. I observed inconsistent rules and customer treatment, which could really affect the Tiger ground experience. As an airline itself, I'd fly short distances, but I would not go long distances as its bit cramped and I enjoy full service on longer flights!

Tiger Airways review by J Edwards

17 March 2008  Customer Trip Rating :

Melbourne to Gold Coast. Very poor first experience of Tiger and will not use again. Stood in blistering sun on tarmac for 5 or more minutes until another jet took off, all aboard and then sat on tarmac for almost 2 hours whilst navigation computer was fixed. Very hot day, at no time was water or any refreshments offered by staff who stood at front of cabin. When we eventually took off cabin crew started to move through cabin with drinks trolley for us to buy. Our fares cost us $100 each way. It is just not worth the hassle.

Tiger Airways review by Chris Matthews

14 March 2008  Customer Trip Rating :

Used Tiger for a budget trip from the UK to Perth via Macau and Singapore. The legroom was tight, (I'm 6/4) , check in was easy as I'd prebooked our seats, and the crew were efficient and friendly. We'd taken food on we bought at the airport but looking at what was on offer from Tiger we shouldn't have bothered. A hot meal was SIN$8 and looked pretty good - sandwiches were SIN$6. Far better than Ryanair or Easyjet as a budget carrier and we saved about £150 each on the legs we flew compared to Qantas pricing. Will use them again.

Tiger Airways review by R Harry

10 March 2008  Customer Trip Rating :

Melbourne to Launceston and return in January on $9 tickets. Took the whole family, so we paid $5 extra per ticket to sit together. I was impressed with Tiger - new planes, competent crew etc. I am a solidly built bloke so that meant I didn't have much room, but I was only traveling a short distance. Tiger represents a breath of fresh air in the Australian LCC market and I wish them well.

Tiger Airways review by R Scully

7 March 2008  Customer Trip Rating :

Newcastle(NSW) to Melbourne - airline started this route the day we travelled. The flight was a pleasure, staff were very friendly and nothing too much trouble. Flight left on time and they were very quick with our luggage at the other end.

Tiger Airways review by Virginia Paikopoulos

15 February 2008  Customer Trip Rating :

Gold Coast to Melbourne, and a fantastic experience. Super friendly staff, fantastic customer service. I highly recommend them.

Tiger Airways review by Carlos Amor

27 January 2008  Customer Trip Rating :

SIN-MAA-SIN on A320. A full flight and the crew were very friendly and helpful. A320 was clean comfortable and flights on time. Also the cheapest on the route.

Tiger Airways review by Ted Phillips

24 January 2008  Customer Trip Rating :

SIN-BKK-SIN over the weekend and found them a great airline. Price was cheapest, check-in fast, service great, announcements clear, newish aircraft. Legroom is not the worst I've seen. Its similar to Qantas economy.

Tiger Airways review by Chris Carmody

22 January 2008  Customer Trip Rating :

Experienced recently first tiger flight HKT-SIN. Plane was old but was clean and seats and carpets didn't look shabby. Plane made a few more mechanical noises than would be expected from a newer plane. Flight left on time. I found legroom for myself no worse than Qantas economy. My real feeling about Tiger will come into effect when I have a later flight this year from PER-SIN. Air Asia flight stewards look a little snappier in their uniforms than Tiger. So far, they are worth another try. I was surprised that the flight was barely two thirds full, being the height of the holiday season.

Tiger Airways review by S Willard

15 January 2008  Customer Trip Rating :

Tiger Airways is not the bargain it appears and service is poor at airports, though fine once onboard. I have taken 6 flights with Tiger over the past 6 weeks - Perth-Sin-Perth, Sin-Chiang Mai- Sin and Bangkok-Sin-Bangkok. I had booked flights Udonthani-Sin-Udonthani but this was cancelled, I guess they couldn't sell enough seats. I was literally yelled at by Tiger staff at Singapore for my bag being 2kg overweight as well as charged excess. Factor in that they are going to be pedantic with your baggage and add this to the ticket cost - Singapore airport seems worst for this. A couple of other ripoffs to watch out for - if you choose any currency other than Singapore dollars when booking online, it costs you an extra 10% on the fare as the exchange rate offered (in tiny print on the booking screen) is poor. Similarly if you pay for anything on the planes in any currency other than Singapore dollars you get 10% below the prevailing rate. You expect some fleecing on budget flights but Tiger takes it too far. I would add that the seats are way too cramped.

Tiger Airways review by G Solis

4 January 2008  Customer Trip Rating :

Melbourne-Rockhampton returne. As with previous comments, check-in is a bit chaotic with only two check-in counters. Once onboard, crew friendly. Good selection of snacks/drink available for purchase. Flights punctual. The real negative is the legroom which is the most cramped I have ever encountered. This was bearable because the seat next to me was vacant, leaving me a bit of room to stretch. It is a budget airline and you get what you pay for. Baggage arrival time was similar to other Australian domestic carriers. I would consider flying them again, but only on short haul flights.