THOMAS COOK AIRLINES Customer Reviews and Passenger Trip Reports

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THOS COOK AIRLINES customer review :  12 February 2010 by J Fidler (UK)

Manchester-Calgary return. Flight to Calgary ok, not usual premium standard however. Free meals but did not seem upgraded. Drink trolley brought round at the staff whim! Return journey was horrendous! Reiterate previous comments of very uncomfortable seats (I had to sit on two blankets), minimal padding on seats, surly staff and unacceptable catering. Also baggage came off at the same time as economy both ends- not a major problem but TC do sell it as a benefit of Premium class. We will drive to Gatwick from Sheffield for any future flights to Calgary and fly Monarch.

THOS COOK AIRLINES customer review :  11 February 2010 by David Stewart (UK)

TFS-GLA. Flight delayed for 5 hours but refreshment vouchers given. Aircraft the usual cramped 757 which had seen better days. Majority of the crew friendly only exception being the Cabin Manager who spent most of the flight fixing her hair or smothering her hands in alcohol gel anytime she had the misfortune to have contact with a passenger.

THOS COOK AIRLINES customer review :  10 February 2010 by M Bean (UK)

Flying back from Barbados cabin crew were rude and offhand. The cabin was cold - people were shivering, the overhead lights came on far too early. But worst of all, the seats are so uncomfortable, virtually no padding and are bolt upright. I complained to TC - their response "we carry out a lot of research when selecting seats for our aircraft" - translated that means we do a lot of research to find the cheapest seats we can buy.

THOS COOK AIRLINES customer review :  8 February 2010 by M Thornber (UK)

Toronto to London Gatwick January 29th. I can accept the endless queuing for everything, £2 for a cup of tea, technical problems and near 24 hour delay , but I find it hard to accept the appalling discomfort of the seat. The off centre monitor in seat back means you have to view with your neck twisted. The lack of padding in any part of the seat felt like sitting on a wooden board. In fact, 8.5 hours in this seat is an endurance test. The decision makers at Thomas Cook should be made to sit in these seats for the same duration and only then will they realise that it is this that really is the last straw. You have taken a modern A330 and turned it into the most uncomfortable I have ever had the misfortune to fly in. Pay the extra and fly with an airline with comfy seats.

THOS COOK AIRLINES customer review :  8 February 2010 by J Jones (UK)

Boeing 767 in need of good refurbish, overhead TVs for flight entertainment not working, over head oxygen mast dropped down in the rear part of the cabin on take off (inbound), the rear galley not working so the food took a long time to serve (outbound). Outward the cabin crew had lost the plot and were most unhelpful, inbound the aircraft had not been cleaned properly but the cabin staff much better and helpful.

THOS COOK AIRLINES customer review :  6 February 2010 by John Lynn (UK)

Manchester to Lanzarotte. Sat in row 32 behind Empty exit row seats (all six empty). During the flight children running up and down the aisles - at one stage two small children occupied the exit row - one pressing buttons on the cabin crew intercom - the other attempting to open the emergency exit door! Cabin Steward eventually came to remove them - on my stating that they shouldnt have been there trying to open the door his comment was "I am not here to supervise children" - my reply was "you are here for our safety - and you failed". Without another word he walked off to the rear galley and drew the curtain. Return journey good - same seats, friendly female cabin crew who was horrified when we explained the outward journey.

THOS COOK AIRLINES customer review :  1 February 2010 by Audrey Jones (UK)

Glasgow to Tenerife in January. Most uncomfortable airline ever. Trays could not fold down completely. No airconditioning and flight was extremely hot. The space for passengers legs is totally inadequate.

THOS COOK AIRLINES customer review :  30 January 2010 by M Pinson (UK)

Manchester-Barbados 23nd December. Seats were so small that the passenger next to me stood most of the flight, he was so uncomfortable. Food terrible, staff just interested in selling drinks. Return flight on 6th January - seats were very hard and uncomfortable. Food terrible. Cabin lights left on all night, so sleep was impossible. Kept on plane for 1 hour while suitable steps were found. Surely things could be better organised than this. Our first, and definitely last flight with Thomas Cook.

THOS COOK AIRLINES customer review :  29 January 2010 by J Strachan (UK)

First and last time with this airline, fly around 5 or 6 times a year and will never be persuaded back to an airline who wants you to pay extra to sit together. Glasgow to Tenerife and return on a 757 200. I have never sat in seats so close together, I'm under 6ft and was extremely uncomfortable. Squashed into seat 30a next to the toilets with no window just a grey wall beside you, very claustrophobic. Never again, if you paid for all the extras, (like sitting together) it would be an expensive flight, felt ripped off, never again.

THOS COOK AIRLINES customer review :  29 January 2010 by Peter Johnson (UK)

LGW-HRG-LGW. B752 looked well used, cabin crew focussed and cheerful. In flight entertainment could be better - the image on the screen was jumping. On the subject of seat comfort, I am 6 foot 2 and in proportion. My wife and I pre booked and paid for the extra leg room seats in row 31. This row is directly behind the toilets. We were quite happy with these seats and I would advise anyone over 5 foot ten to consider them. This route has only a limited number if airlines to pick from - I was prepared to pay more to travel in comfort , and I think there is a market for this.

THOS COOK AIRLINES customer review :  26 January 2010 by Peter Platts (UK)

We have just returned from Calgary in Canada in the Premium cabin. Both flights on time, planes were clean, we had very good legroom with comfortable seats, service was good with pleasant staff. Food was good and free drinks service was excellent. Another bonus was that when our cases were checked in they were given Premium labels and this seemed to work as our cases were first onto carousels at Calgary and Manchester. The thing I would be critical of is inflight entertainment - films are shown in rotation so you cannot select a single film and there are no video games for children.

THOS COOK AIRLINES customer review :  7 January 2010 by Rhonda Pullen (UK)

Gatwick to Monastir return with Thomas Cook. We found the crew to be courteous and helpful on both legs. We were in row 2 and had enough leg room and seats were comfortable enough for a three hour journey. The food on both legs was ok - edible and hot, which was a bonus. The outbound journey left on time and the return journey was delayed slightly (10 minutes), which didn't cause any problems. There was the usual chaos at Gatwick with regard to baggage retrieval - too many planes arriving at once, lack of staff to deal with this.

THOS COOK AIRLINES customer review :  7 January 2010 by Darran Burr (UK)

Manchester to Montego Bay returny. The supplementary cost for the Premium Cabin is worth paying, for the additional cost of about £180 return you get 30kgs per person luggage allowance. You get wider seats with extra legroom, free alcoholic and soft drinks and upgraded meal choice. The seat configuration is 2x3x2, the twos are great for couples. On the return flight many passengers were asking at Check In if any Premium seats were available for a supplement, therefore they had obviously wished they had pre-booked it from the start. My only annoyance was that our return flight to Manchester was diverted to Gatwick due to Manchester's runway being snowbound, we ended up getting a train home and claimed the cost back from Thomas Cook, the weather conditions are not a fault of Thomas Cook and we of course don't hold this against them.

THOS COOK AIRLINES customer review :  1 January 2010 by C Denham (UK)

Geneva to Manchester. Luggage Arrivals at Manchester Airport. Our luggage was off loaded then left on the apron we waited in arrivals for 2 hours for our luggage there were a number of other Thomas Cook flights in the same position some waited even longer for their luggage. The disgrace is the way we were treated, no information, no one prepared to do anything, we were all treated as though we had nothing better to do than wait around for Thomas Cook luggage handlers to make a bit of effort, deplorable lack of managers to deal with the situation, no help at all from lost luggage. It is time that airlines were made to be accountable for the disgusting manner in which they treat passengers. We were told that there were no managers available, no spokesperson for Thomas Cook available and we would just have to wait because there were no persons with any authority to do anything about our luggage or to authorise the lost luggage procedure. On going to the Thomas Cook desk in departures we were told they were only interested in the departing passengers not the arrivals! The moral of the story is 'Don't Thomas Cook it', because once they have you on the plane they don't give a damn about what happens to you after!