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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports



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Thomson Airways Customer review :  30 July 2013 by Krista Edwards    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Dalaman Turkey and return June/July 2013. We booked extra leg room seats at a cost of 100. Seats good but unfortunately on both journeys had a 3 year old in seat behind who continually kicked our seat and kept putting tray table up and down. We asked parents to stop this but they did nothing except say "he's 3 years old". Really spoilt our journey. Stewardesses said they couldn't do anything. Won't be paying extra for leg room seats in future. Very poor customer care.



Thomson Airways Customer review :  30 July 2013 by B Cambage    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st June 2013 from Ibiza to Gatwick with scheduled departure time of 11.50am. Departed at 20.30pm meaning a delay of over 8 hours (this after finding out that it wasn't just delayed, it was cancelled). The flight wasn't just cancelled, we were told once we had checked in that we would be flying with ‘Hi Fly’despite booking to fly with Thomson. The staff at Hi Fly made us all not confident on the trip. We were sitting on the plane for over an hour while the staff were running around looking unsure of what to do. This was our honeymoon and it was a bitter end to what was an amazing honeymoon.



Thomson Airways Customer review :  16 July 2013 by Steve Durham    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TOM 4555 Mahon - Gatwick on 5th July 2013. Booked flights and extra legroom seats 11 months ago, aircraft changed to a B787 Dreamliner. Expected to be given seats in the front section of the aircraft, instead allocated seats in Row 30 despite plenty of seats available up front. Row 30 is a nightmare on this aircraft - the window seats have a pillar in front which restricts the angle the passenger can sit, the space in front of the next two seats each side, B, C, G, H are used as a waiting area by people waiting to use the toilets, and seats D, E and F are immediately behind the toilets and used as a gangway between the two aisles by both passengers and flight attendants. Added to that the seats are narrow.



Thomson Airways Customer review :  15 July 2013 by Arthur Jackson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-JSI return. Outward crew pleasant and friendly, refreshingly so for Thomson, return not so. Both ways plane was old and tatty looking and very uncomfortable despite us having "extra legroom" seats. How often do they get a clean?, the tray table contained remnants of what appeared to be the previous passengers baby food, and there was rubbish in the seat pocket. On the return flight the seem to have employed a crew member to do nothing but continually screech over the PA system virtually reading through the entire reading collateral of the seat pocket in a desperate attempt to make you buy duty free scent, food, drinks, scratch cards, charity donations, details of websites, questionnaires, rinse and repeat. Some of us may have liked a nap, impossible. I could understand if they pitched themselves as a "cheap and cheerful" airline, but they seemed to have removed every last frill and upped their prices while constantly trying to pretend they care about their passengers. For what we paid for a return 3 hour flight on Thomson we flew return to Bali with a full service airline in comfort, with food drinks and great crew. We are booking the Caribbean for later in the year and will now make the trek to Gatwick in order to avoid using Thomson.



Thomson Airways Customer review :  15 July 2013 by L Hardy    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bristol - Malaga return, 7th July - 14th July, outbound flight excellent, extra legroom seats, plenty of space, cabin crew very attentive and helpful and flight arrived 20 minutes early. Return journey, again extra legroom seats, but this time cabin crew couldn't be bothered, did not greet us upon entering, everything seemed too much trouble, food and drink reasonably priced, knew there was no entertainment so took an ipad, captain very informative but let down by rude cabin crew - something which can easily be rectified!



Thomson Airways Customer review :  8 July 2013 by Susan Mackie    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

27 June, Gatwick to Antalya. On Dreamliner. Not informed of this at check in, although we had pre-booked seats in rows 6&7, changed to rows 3&4 with no explanation. Not overly impressed by this new superliner. The seats in premium were a huge disappointment. The recliner is not as much as older models and the reclining leg rest is not sufficient. 4 July flew back again on dreamliner. Our seat bookings had been changed and this time to rows 17&18. No real apologies by staff at Antalya or Thomson. Although seats recline back further, and good leg room, still has that 'squashed' feeling. Crew on both flights were not the usual happy charming staff, and in fact the outbound flight in premium were very rude and not interested at being on this plane at all! A great disappointment all around and not the usual Thomson delight.



Thomson Airways Customer review :  2 July 2013 by Linda Glasspole    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Ibiza return. Outbound was acceptable with at least a map to know where the plane is. On the return the seats were appalling. The magazines and safety booklets were in a slot behind the person in front's headrest and therefore nowhere to put a plastic bottle or wedge a book in. The cabin staff were nothing but rude and unhelpful when we asked why this facility had been taken away suggesting that they were offering more leg room! I certainly will never do short haul with this airline again and only premium economy in long haul!



Thomson Airways Customer review :  1 July 2013 by J Ramsey    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were meant to be flying the dreamliner from EMA on 12/06/13 to Mexico but because of the delays were we on a First Choice 767 - we upgraded to premium and don't regret it! Very smooth and quick check in, fast tracked through security and through to departures. We were called first onto the plane, seated, handed drinks and newspapers before takeoff. Plenty of drinks, all you had to do was ask and food was nice - for aeroplane standards. Seats were comfortable and aircraft was clean. Landed 30 minutes early into Cancun. On the way home we were checked in quickly due to priority boarding - very stress free! Booked to use the business lounge while we waited. Boarded onto the plane first, blankets, night packs and newspapers were on our seats and drinks were handed out. Again staff were very friendly, attentive and chatty! Food came out and drinks - once service had stopped if you needed a drink all you had to do was press your call button. Breakfast served 1.30 hours before landing back to EMA. I would recommend travelling premium when going long haul it was worth it. The IFE was good there and back, lots of films and TV to keep you entertained. I would recommend flying with Thomson.



Thomson Airways Customer review :  29 June 2013 by J Fryc    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Orlando (Sanford) from Bristol in May. Had pre-booked using the select your seat. Waited over 90mins in cramped check-in at Bristol while 2 people checked people in. Had no time to get breakfast and had to dash though Duty free even though arrived more than 2 hours before departure. No-one mentioned that the plane was a stand-in and not a long haul one! Asked to move as the back seat was empty - and staff let us. Coming back we asked what seats we had and were 2 rows from back - asked to move to back and said yes - but on both flights I only got the seats I wanted because we asked to move - when complained (nicely) to Thomson back home was told I was paying to sit with partner and I should have read the small print on website. Am flying with them again but will take my chances as the select your seat is just a rip-off!



Thomson Airways Customer review :  29 June 2013 by O Regan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked premium seating and chose rows 4 and 5 as these were best seats available on the seating plan, I rang customer services to explain that my daughter was disabled and would prefer seats on the side of the plane that the toilet was situated if possible, just for the ease of it. They explained that this was not possible as all the other seats were taken. I accepted this, however on the day we were given seats next to the toilet which was perfect. The staff on this flight from Newcastle, 17th June 2013, 10.35am, flight were very good, friendly, helpful and attentive, best cabin crew I've had. The food was reasonable, drinks were plenty. The only bad point I had, but it didn't bother me a lot, was mould on the cheese sandwich given towards end of flight. Flight left on time.



Thomson Airways Customer review :  22 June 2013 by Jan Thomson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thomson Flights say they offer 'Great customer service'. Not in my experience. Upon arriving at the check in desk at Stansted I got no words of welcome, no pleasantries at all. A cold reception and unhelpful and unfriendly staff. I was left alone at the departure gate, still awaiting the pre booked special assistance. I never got to venture inside the lounge I had paid for, it was an awful experience for my very first visit to Stansted Airport. To top it all I was forced to pay almost 120 in excess luggage fees. I was told both check in staff 'I could throw away what I don't need, there are bins dotted all around the airport'.



Thomson Airways Customer review :  22 June 2013 by S Lupton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The major problem was the check-in system. There were hundreds of people queuing for several flights when we arrived at Manchester airport at 6.20am for our 7.55am flight to Innsbruck, Not early enough, obviously. There was no system for prioritising flights and we were called by tannoy from the queue eventually as we were going to miss the flight. We were not the only ones and were not the last to board. We ran through duty free carrying belts, keys etc. There was no system for calling early flights to the front of the queue or for allotting specific desks to particular flights. I have anecdotal evidence that this situation arises every Saturday.



Thomson Airways Customer review :  20 June 2013 by Matthew Richmond    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Cancun, 3rd May and Cancun to Manchester, 18th May. The plane was dirty, the inflight entertainment was poor with a choice of about 3 films and told when to watch them! The clips to the food tray were broken with rips in the seats, the cameras to watch landing and take off was broken too. Staff were good! The food was okay, when we arrived at Manchester Thomson had one queue for about 5 flights so needless to say we queued for 3 hours and had 10 mins in the duty free before we took off. Will be going back, but I will try my best to not fly with Thomson. There was meant to be 2 meals for an 10 hour flight but we only received one? Entertainment poor, staff good, the plane itself was tatty and aged.



Thomson Airways Customer review :  20 June 2013 by L Perrier    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pleasantly surprised having Just returned from holiday in Sicily flying with Thomson. Was extremely apprehensive after reading some reviews. No complaints whatsoever. Snacks good including decent cup of tea. Will not be at all anxious when flying with them again.



Thomson Airways Customer review :  20 June 2013 by T Fielden    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First flight with Thompson Airways and delayed almost 5 hours with no communication or compensation and had a 3 year old to contend with. Incurred costs for meals, drinks and a taxi fare not previously budgeted for. Airport side terrible, onboard better but only advised about vouchers once on board and due to late take off limited food options and long wait too. Overall experience outbound awful. Inbound better though food options restricted due to bad planning.



Thomson Airways Customer review :  20 June 2013 by L Ledger    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Jamaica from Birmingham in Premium Cabin on a 767-300er. What a fantastic flight! Service was top notch, lots of drinks rounds by the staff, food good and comfortable seating. Overall very happy. However, the return journey was delayed from 17.20 to 22.00, no premium cabin so crammed into smaller seats. Luckily we had the bulkhead row so had slightly better legroom. Thomson handled the delay well. We still received the free drinks, amenity packs, upgraded food etc. Just not the bigger seats. In spite of still receiving most of the perks we have received a refund of the premium fare.



Thomson Airways Customer review :  14 June 2013 by D Clements    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at check in 3 hours prior to our flight. After Thompson closed the check in desk as it became uncertain that flight TOM517 would be flying. Told to sit and await news, 2.5 hours passed with no news or information. Some 30 mins before a Manchester flight was to depart it was announced there were so many spare seats that all passengers on TOM 517 would be getting on. After being left no alternative we checked in and rushed onboard. This flight was in fact delayed. Moments before check in, we were informed our checked bags would be delivered to our house around 48 hours after we returned home. During the flight the pilot announced there was nothing in place to make our transfer to Birmingham smooth. Had we of wished to fly from and to Manchester we would have booked cheaper tickets and driven ourselves to this airport. After we were taxied to Birmingham international via coach arriving at 4.45am we were met by a Birmingham Airport representative that told some of the group their baggage had arrived. I am a very frequent flyer and have never experience such bad service followed by disorganised unclear poorly managed resolution.



Thomson Airways Customer review :  14 June 2013 by I Kinnery    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to come back from Paphos on 12th June. French air traffic control wreaked havoc with the schedule. These things happen but it was the way that Thomson chose to deal with it that disappointed most. I accept the delay as inevitable but Thomson chose to send the taxi to our 5 star hotel a full 7 hours before the flight was likely to depart, at best. We were at the airport before the plane had even left the UK to come to Cyprus, forcing us to spend 7 hours in Pahos airport. The airport manager couldn't adequately explain how it benefited anyone other than Thomson for us to spend so long at the airport. The completion of a complaint form with him was a farce as I received an immediate auto response saying that the local staff were empowered to deal with any issues. All anyone did was pass it up the line. When the plane did arrive, we were told that we would go to Gatwick rather than Manchester. We left at 2am. The plane was freezing cold in our section. The crew were tired. We did eventually land at Manchester , for which we are grateful but I suspect the whole thing was stage managed. Very disappointed. I won't fly with this shower again if I have a choice.



Thomson Airways Customer review :  12 June 2013 by John Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick - Puerto Plata - return - Premium Cabin. Our return flights exceeded our expectations and we were really pleased. The plane - an elderly First Choice 767 - was in fairly good nick inside and the premium seats were comfortable and offered decent legroom. Inflight entertainment was a little clunky but worked fine. The food was really good and the service from the crews in both directions was friendly and efficient. No problems getting drinks when required. The only negative was the 45 minute queue for the day before check-in as only one agent was on. 2 more were found just as we got to the counter.





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